Universal Home Experts

Lv L.

Stay away from this company - Universal Home Experts

We used Universal Home Experts for our yearly AC checkup, and this year, after they performed our spring checkup, they confirmed all system is functioning well (Our AC unit is only 4 years old).

Then in about 3 weeks, with the weather getting hot, we noticed the 2nd floor AC was not cooling. We called a different AC company to check for us since it is 7pm at night and we know that company works late hours. When the technician arrived and checked our system, he came to me and ask if I have some other company touched the system before, I said yes, we had a spring checkup. Then the technician told us that during the spring checkup, there are two wires in the capacitor that they forgot to re-connect back after checking, and that had led to the complete failure of my compressor. The technician suggested us to contact that company since it was their fault and they should replace it for us.

We called Universal Home Experts the next morning, they sent a service manager that afternoon. At first, the service manager still refuse to admit it is their faulty, and the only reason they gave was they have faith in their staff that they wouldn't make such a mistake. So I requested to talk to the manager, Ed, after a long debate back and forth, they finally admit that it was their fault and agreed to replace my compressor for free.

In a few days, I even got a phone call from them telling me the parts were arriving and the installation was scheduled for last Thursday. I thought everything finally worked out.

NO.

On Thursday, I waited at home for them to come. No one showed up. I called them and the front desk said they know nothing about my case and the manager would call me back. Waited the whole day, called a few times, and every time the manager was in a "meeting" and would call me soon. No. Waited the next day, still no one call me.

Today, I had my husband called them, and finally, the manager sent me an email, saying they have determined that it was not their responsibility (without giving any supporting reason/evidence). And they will not replace my compressor. At this point, we have live without our AC for over 2 weeks.

We picked them originally due to they have good reviews on Google, and now, they totally ruined our trust. Please stay away from this company, they do AC/electrical/plumbing. A company without integrity is not worth any future business.

Judy G.

They sent their best and they did not disappoint. They accessed the problem and recommended a solution.

Cdfp N.

Universal has brought home the realization that 'professionalism' & competence',i.e company's moto for their work ethic, doesn't hold true 'indefinitely'. I assumed the Universal i chose 4 yrs ago to entrust my home 'maintenance & repair' to,is not in the same league as the Universal of 4yrs ago. Universal,present, no longer adhere to 100% customer satisfaction guarantee. That meaning to this customer is that i am fully aware of the problem and given options for a best decision for repairs. I want a candid quote for each option so that i can know exactly the cost. I know what i am proficient at,& if i'm not trained nor have proficiency of a 'task' , i hire those who are secure & undated in their profession to be able to troubleshoot for a successful repair. I should not know more then the person i hire to fix the problem. I shouldn't have to 'hand hold' or 'spoon feed' them either, esp when i'm not proficient in that profession. This customer requires the hired to treat the job as if it was their home needing the repair and to be able to communicate/educate a customer so they are able to make the best decision. Anything otherwise is a waste of the customer's & service provider's time, energy, and costly, not to mention the memory of a bad experience.Which, is unfair to the guys whom did exemplary job of the 100% guarantee customer satisfaction; those guys were that good, their work quality exemplified it, no bull or 'crap'! They are no longer there & sadly they took their standards with them. I have revoked my Universal membership bc i am not satisfied with the present sub-par standards, i tried to work with them twice, hoping i need not cancel membership.
I gave 2 stars bc of my experience with one of the newly employed, J.,he could be as awsome as the 'guys' servicing electrical, plumbing,& hvac.

Steven S.

We've been using this company for 10 years, and for three different homes. We've purchased two A/C systems from them. We've had to have them come out a few times now to clear out the A/C drain, and each time it has caused our shower drain to clog. Rather than checking it before they left or coming out to fix it, they tell us we have to pay over $200 again. We are promptly canceling our monthly service plan with them and if they do not remove our info from their system and attempt to contact us, we will file a complaint. This company has gone downhill considerably in the last few years.

Stuart H.

I always use this company for all my electrical needs. They simply are the best. They come out when they say they will, they're professional and do an excellent job. Showed me their work and reasons why items needed done. They're technician Wallis is excellent.

Moquita Q.

Once called with a request for assistance. They apparently hire a company to answer their calls. NEVER EVER expect to get a call back after leaving your number with the person who answers their calls. He literally asks for your information and I don't believe it gets passed along. Basically, just call another company. You'd have better luck with responsiveness.

Joseph A.

We experienced a very perplexing problem with the electrical system in our house. We called Universal Home Experts and they had a technician here within an hour! Sterling was very professional and diagnosed the problem. He was able to rewire and repair my problem without delay. The fee for the repair was also reasonable.

I have used Universal Home Experts for many of my repairs for plumbing, air conditioning and electrical problems. I do not hesitate to call them when something goes wrong. I highly recommend them as I do believe they are fair with their pricing and very professional with their work.

Patrick H.

These guys are happy to take advantage of the elderly and turned a 30 min fixture replacement into a 10,000 panel replacement using scare tactics. Buyer beware

Simonne S.

I really cannot express how horrible our experience with Universal Home Experts was. Our pipes burst during the recent TX Freeze and we called Universal Home Experts to come fix our busted pipe. We were so grateful for them to come in and fix it until they told us the price. I kid you not, 3x the average price for a pipe fix. We asked several neighbors who had worse bursts than us and their costs where WAY LESS. We went ahead with the repairs because we were desperate for water but then after they left, we were unable to get any hot water, we also saw they they used a different pipe than promised (and charged for) in our written estimate and they did not fix a second leak that was within the 10ft of pipe replacement coverage. We asked them to come back and fix these issues they left us with and the guy was SO RUDE and condescending when we simple asked what happened and what our solutions are. He told us that there was nothing he could do unless we completely repiped the whole house. We had a second opinion come in, that told us those guys were just trying to sell more and they were able to fix us right up. I can't believe we lost $1200 from these jerks at Universal. I will NEVER recommend them to anyone and will make sure every review site knows this. I would much rather give them zero stars but that's not an option. I don't care how desperate you are, don't trust these guys. Also, what if we were elderly and unable to climb into the attic and see they lied about the pipe we paid for? No telling how many people they are taking advantage of like this! They are price gougers, when we told him we could not afford to repipe the whole house plus we would also want a second opinion. We asked for any temporary fixes to not having hot water and he told us to "go to our website, there is a little button that leads to Wells Fargo, finance it."

Monica L.

This place doesn't call you back no one to take your call goes straight to voice mail to leave a message and if you want to make an appointment you have to book online. They don't even show up for there scheduled appointments how unprofessional is this place...smh do not recommend this place