Universal Home Experts

Stuart H.

I always use this company for all my electrical needs. They simply are the best. They come out when they say they will, they're professional and do an excellent job. Showed me their work and reasons why items needed done. They're technician Wallis is excellent.

Moquita Q.

Once called with a request for assistance. They apparently hire a company to answer their calls. NEVER EVER expect to get a call back after leaving your number with the person who answers their calls. He literally asks for your information and I don't believe it gets passed along. Basically, just call another company. You'd have better luck with responsiveness.

Joseph A.

We experienced a very perplexing problem with the electrical system in our house. We called Universal Home Experts and they had a technician here within an hour! Sterling was very professional and diagnosed the problem. He was able to rewire and repair my problem without delay. The fee for the repair was also reasonable.

I have used Universal Home Experts for many of my repairs for plumbing, air conditioning and electrical problems. I do not hesitate to call them when something goes wrong. I highly recommend them as I do believe they are fair with their pricing and very professional with their work.

Patrick H.

These guys are happy to take advantage of the elderly and turned a 30 min fixture replacement into a 10,000 panel replacement using scare tactics. Buyer beware

Simonne S.

I really cannot express how horrible our experience with Universal Home Experts was. Our pipes burst during the recent TX Freeze and we called Universal Home Experts to come fix our busted pipe. We were so grateful for them to come in and fix it until they told us the price. I kid you not, 3x the average price for a pipe fix. We asked several neighbors who had worse bursts than us and their costs where WAY LESS. We went ahead with the repairs because we were desperate for water but then after they left, we were unable to get any hot water, we also saw they they used a different pipe than promised (and charged for) in our written estimate and they did not fix a second leak that was within the 10ft of pipe replacement coverage. We asked them to come back and fix these issues they left us with and the guy was SO RUDE and condescending when we simple asked what happened and what our solutions are. He told us that there was nothing he could do unless we completely repiped the whole house. We had a second opinion come in, that told us those guys were just trying to sell more and they were able to fix us right up. I can't believe we lost $1200 from these jerks at Universal. I will NEVER recommend them to anyone and will make sure every review site knows this. I would much rather give them zero stars but that's not an option. I don't care how desperate you are, don't trust these guys. Also, what if we were elderly and unable to climb into the attic and see they lied about the pipe we paid for? No telling how many people they are taking advantage of like this! They are price gougers, when we told him we could not afford to repipe the whole house plus we would also want a second opinion. We asked for any temporary fixes to not having hot water and he told us to "go to our website, there is a little button that leads to Wells Fargo, finance it."

Monica L.

This place doesn't call you back no one to take your call goes straight to voice mail to leave a message and if you want to make an appointment you have to book online. They don't even show up for there scheduled appointments how unprofessional is this place...smh do not recommend this place

Patrick H.

Setup an appointment to get my plumbing fixed during the big freeze. I am a preferred customer, been paying the monthly fee for years now. They called to confirm my appointment and then never showed up. No phone call, no call back to explain what happened and make it right. When I try to contact them no one answers it just goes to voice-mail. I leave a message and they still do not call me back. So here I sit 4 days later unable to get any help with my plumbing issues because after hoping and waiting for them to show up that day I had to try to find another plumber and there were hundreds of people in line in front of me by that point. Shitty customer service. Hell I can't even get a hold of someone to cancel my preferred customer membership.

Bruce D.

This company is a sham. Run away as fast as you can. They lure you in with free a/c, furnace, electrical and plumbing inspections and modest discounts off "book" prices if you become a preferred member @$8/month, but come up with an incredible number of additional services on every visit. These services most often are not needed and if they are, they are way overpriced!

As an example, they quoted $694 to add up to 3 lbs of Freon ($231/lb with 15% discount). My new A/C guy charged $75 for $1.5 lbs of Freon ($50/lb). Note: there would have been no prorated cost for amounts less than 3 lbs and in my case would have been paying an effective rate of $462/lb!!!!

They deserve no stars, much less a single star (my opinion of course).

Mike S.

I rarely ever write a review here on Yelp due to lack of time but definitely had to do so this time. Had already gotten one quote from one of their competitors and it was super high. One of our friends said they had used Universal for years and we should give them a call. Nick comes out and his quote is 30-35 percent less and no BS. The other company was trying to charge us $250 per water heater just to flush them. Each! Nick including the flushing of both water heaters in the total price. Top quality work done in my attic and a true professional in my house. I highly and strongly recommend Universal for any heating or AC issues in your home.

Cheryl L.

THE WORST CUSTOMER SERVICE EVER! On three separate occasions (out of 10), I was told an electrical technician would be to my home to fix electrical issues I was having and they did not show up and they did not call. After on going electrical issues, I needed copies of the original work orders on the 10 visits to my home. I asked 5 time; twice from Mary (the ower which I was told did not have any supervisors - gives a lot of insight as to what she thinks of her customers) and three times from Justin. Nothing. Just lip service. I believe this company has a lot to learn and I also believe their services - which they refer to as "investments" - are very overpriced. I will never, ever, EVER use this company again. If you do, good luck. You'll need it...