United States Heating & Air Conditioning

Bobbye S.

US Heating and Air is quick to answer their phones and schedule their initial consultation. I bought a home that had no air filter installed to my unit. They quoted me ~$1300 to install a filter box in my duct work, and to do preventative maintenance. I had to pay up front, and was told I would get a call from the office to confirm and setup an appointment. I called multiple times and eventually just requested a refund. This is where they get scammy. They keep saying a manager will call me. But will not respond to actually refunding me the $1200 for services not performed. Coincidentally my AC unit compressor failed just a few days after these guys looked at my unit. Another company, American Air and Heat, looked at it. They were able to quote me $600 for the filter box, and $90 to fix my unit. Much cheaper than US Heating and Air. They said for $1300 I could get my unit fixed, have an electric air filter installed and a black light purifier + their service agreement of 2 additional tune ups. US Heating and Air is still yet to respond to refunding me the $1200 to not install a regular air filter on my unit. I would not recommend them to anyone.

Yordanos A.

My AC stopped working and I called my Home Warranty company Old Republic. They sent the service order to US Heating AC and Refrigeration. While the actual technician who provided the initial evaluation and installation of the part was polite, the people at customer service were rude, ignorant and impossible to work with. The response time was always slow. I was told I would get a service call on Monday, but then some extremely offensive woman with an attitude called me back and said it was TOO HOT for the technician and he would not come till the following morning. When I protested she HUNG UP ON ME! They showed no compassion for the fact that I had no AC in a house with 3 small children. There was no use of common sense to ask me if I wanted to pay a little extra to have the part rush ordered and when I questioned this bad judgement I was screamed at by a disgusting person who claimed to be the manager & said he did not care at all about how miserable and hot we were. He then HUNG UP ON ME TOO! Because the part was under warranty I had no choice but to use this cowboy company. It was only because the home warranty company who had selected this company got involved that I had AC back by late Friday- they were ok waiting till Monday- essentially leaving us for an entire week with a 95 degree house! I would NEVER use them again and I suggest everyone else stay well clear of them. In this economy it is very sad that really bad customer service is still tolerated and this company stays in business. I am going to do my best to get them struck off the list of vendors with the home warranty company for the way they treated me.

Michelle D.

really not happy at this point. paid $14,000 for a new unit and we are now on the 5th visit because every time they come they """"fix it"""" we then have to have them return because it's not working right only to tell us """"oh it was our fault"""" so again waiting on a tech. why can't you all make sure it's working right before you leave? we paid way to much money to get dicked around like this. my son just had his replaced for cheaper via Blair and it was done perfect and they even called the next day to ensure it was working right. I highly recommend not going with this company. if they ever get it working right I will edit my review some but at this point there's not much they can do to fix all my frustration. last name on the order was Halbfoster! I'm sure you can find it with that. update it worked through the night this time. looks like the last tech let it fill with water because of something he did causing the unit to just fully shut off an hour after he left..... stop trying to be fast when fixing a problem and double check your work before leaving. there's still some wiring outside that doesn't look right (just covered by some tape and exposed to the rain) so please of getting a new ac look for a different company. we also just realized that the heater was never tested so no idea if that works right either. so again just little things that other companies seem to take care of and double check, but this one didn't. Update now on top of everything we had to pay you all $150 to come service are new AC that still is having issues from the install and after writing you all a check for the $150 you sent it to collections? What are you mad because you all did bad work and I called you out of it? I'm starting that think your company is a scam. Clearly you aren't honoring your own warranty. You did a horrible install and you have the nerve to do that. Also I notice you respond to all the other reviews that were left except mine. I will be sure that no one I know uses your company. You all use to be the go to AC repair for my area, clearly not anymore. Really the worse service ever and being charged for something that wasn't installed right to begin with is just ridiculous.

Fred S.

Do not use this company. My toilet was leaking and they came and did a total toilet rebuild on 12/5/13. 65 days later the leaking resumed and they did a second toilet rebuild (2/10/14). Then I complained about them to the BBB and they responded with a series of stories that did not take place. Immaturity...I am not sure what else to call it. Instead of owning up to their incompetence, they decided to weave a series of stories. Dare I say lie? I have complained about poor service in the past with another company before. They owned up to it, apologized, and reimbursed me. U.S. Heating and Air Conditioning is the first company I have ever heard responding the way it did. Trust me...Do not use this company.

Antonio B.

Worst service I've ever received. Multiple rescheduled appts by them..this was for a leaking toilet and 1 gasket..almost a month later they call and break another appt. I contacted manager Robert Torres and he assured me a callback same day..did NOT HAPPEN. Do not use this company!!

Mary G.

Yep. I recommended them to a friend because of the previous yelp review. She was thrilled with their service and wanted me to yelp about them and give my seal of approval. I will use them whenever I need this type of service.

Charles E.

My apartment building called USHAC to fix a major back up in my plumbing. They sent a plumber out that day. He removed my toilets and told me that a high pressure hose needed to be used, and then left. About 3 hours later, another plumber from the same company came, and noticed that my toilets had been removed and said, """"I can't use the high pressure hose until the toilets are put back on,or we will have a mess"""". He then went outside and used the high pressure hose anyway. Less than 1 minute later, I had 2 inches of urine, water, and fecal matter throughout my apartment. They sent someone out to """"clean"""" up the mess 4 hours later. But the damage had been done. At least $3,000.00 worth of damage had been done to my property alone (not including carpet, walls, and flooring). I was displaced with 3 children and a dog for 3 days. And they thought $500 should be enough payment for what they put me through. Even after all of this, the plumbing problem was not fixed for another week,

Teri P.

I will like to for warn people about this company. They installed 6 mini splits and two compressors for me on 3/17/22. The very next day, one of the mini splits had begun leaking in one of the bedrooms. After one month of installation, I find out that they never sent an application to the city to pull permits for the work. As a matter of fact, they failed the mechanical inspection three times. Approximately, one month post installation, I contacted the company stating that I smell water and their General Manager refused to send any one out to check my units. On Easter Sunday of this year, they finally sent a tech out and the tech said that my brand new Lennox condenser had frozen up and it's going to require hours for the system to thaw out. I got a second opinion about the condition of these units and the independent tech said I had multiple leaks, oil present at condenser heads and zero Freon in the system. To make matters worst about this company is that the licensed HVAC contractor never came to my home to check the work of the techs working under his license which is why they had three failed inspections. They even told me that I can get a full refund of 18,396 , but all of the holes that were created to do the electrical and mechanical work, they will refuse to repair. So, one of the managers offered me a partial refund if I decided to keep the units , but now they are playing stupid about my refund. So, don't use them because they may or may not pull permits which is illegal. In the State of Florida, prior to the start of work, they were supposed to contact the city and they didn't. Also, the person with the license to do the work, he will Not be showing up to verify that the work was done correctly. Last, since March 17,2022 , post installation, they had been out to my home five times. I had to pay another HVAC company to diagnose why my New mini splits are malfunctioning. It got so bad that the tech had to reboot the condenser from outside to get the units to work. I have documented paperwork and videos of all of their sloopy work.

Scott D.

They came into my apartment complex to replace the plumbing as part of a complex wide renovation project. They were in my apartment for several days and until the second to last there was no issue. On the second to last they needed to access the attic space through my closet. They destroyed my closet. Clothes on the floor, drywall and fiberglass insulation all over everything, and a collectable I was storing in there since it was so large damaged. Even the structure of the building was damaged, the frame around the panel to enter the attic space is cracked in multiple places. I can provide pictures of all of this. They have utterly refused to take responsibility for any of the damages. I was called a liar, told I caused the damage, and hung up on when I attempted to contact them. When my apartment complex attempted to deal with them they were told the only way I was getting compensation was if I took them to court. They refuse to provide their insurance information, something I have every right to request and was advised by my insurance to seek. I'm currently looking into my legal options and will be contacting lawyers as I try to assess if it's even worth the fees associated with suing them to take them to court, but the utter professionalism and disregard for myself and my property is staggering. Do not trust them with your home, they may destroy it and then call you a liar when you try to make them take responsibility.

Michael W.

This is a letter of praise for USHAC. I live in a house that was built in 1972. The plumbing was installed according to the code that was in effect back then. The kitchen drain is a bit troublesome to clear and needs to be snaked to the septic tank, which is about 70 feet of pipe. My kitchen drain was clogged and although it took some extraordinary effort to clear it, USHAC did a great job. I recommend USHAC100%. They were punctual, accommodating, diligent and courteous throughout their efforts to take care of my plumbing issues. They also did a great job with a shower faucet replacement, commode seal, flusher replacement and waste disposal installation. Thank you very much for all your good work. Joe form Hillsborough.