United Service Specialists

Sergei A.

I called USS and frankly was concerned about some reviews. The person on the phone was very polite and understanding. They scheduled a maintenance visit to investigate an issue with my AC unit (2111 Wisconsin ave Washington DC has central heating and old compressors). Then they sent me the locator by email/text where I could track the location of their technician. Dennis Castro came, very polite and knowledgeable. He quickly replaced the bad part, run other diagnostics, and provided additional estimates. Despite all the issues, he managed to get the compressor working and saved me $7,000+. All in all, a great service from USS. Thanks a lot.

Yolanda Y.

I'm not sure where to even begin with my experience. It went downhill with one single contact Mr.Bill.(that's all I got for name of the owner) I've owned my home for 36 years... changed my HVAC system after 32 years and the new one had a part to replace. My Ex husband did the replacement of the system, so this is the first time I've had to make contact with anyone for repair. Needless to say I had a lot of questions. The phone reception is very nice. Management unfortunately lacks empathy and patience... I had a part that was still under warrenty and per Rheems webpage there were only 2 locations that I could go to for replacement. When I asked manegement how the process worked she was snippy and impatient... no worries I still made my appointment. After 5 days including the weekend. I had not received a quote but no worries I understood mistakes happen and was able to confirm receipt. The receipt gave two charges 1. Compressor change (ok understood) 2. Warrenty paperwork not installed by USS $375 (I have a warrenty with Rheems, so I wasn't sure what that was) I called back in and was directed to Mr. Bill, this is where things turned for the worst. I simply asked to explain what the charge was... his response was ""I CAN CHARGE WHATEVER I WANT"" ""YOU CAN CALL SOMEONE ELSE... funny because I just wanted an explanation, I wanted to be clear of the charge since I had a warrenty on the part... he then went on about YOU PEOPLE call wanting lower rates ... when I explained how hurtful his tone and manner of the explanation hurt me, as a new customer with questions, it put me in a corner I've felt all to often... Is it because I'm black... ?? I mean that is you people, isn't it? Do WE bother you that much to become aggressive on the phone with fair questions, that ultimately lead me to tears... In that moment I feel we all have a right to have a simple explanation of charges ... There is a way to talk to ALL people ... I MATTER! He in the end apologized but the damage was done ... If you read this, know that you have a voice you don't have to give your money where someone can easily tell you to go somewhere else... PLEASE DONT LET THEM PROFIT FROM BAD SERVICE.
I AM Yolanda Hamzaoui (Mr. Bill) I want you to know my name.

Grant G.

I'm waiting to hear back from them how they will rectify their mistake. Will update review then.