United Installers Plumbing

Jay D.

In my opinion I was way over charged for the work that was completed - took way to long to decide on the correct path to correct my water heater leak. I was priced not on the job but for the appearance and size of my house. Should not be charged for smoke breaks during service - being charged $665 to cut, replace a metal pipe is ridiculous. They also had to empty the water heater but didn't have a water hose and had to use mine along with my buckets Wasted time making the correct decision and possibly took advice from owner who has no experience with plumbing - Suggest to everyone to get a second opinion and not use this company for small jobs

Vernita R.

I had seen a billboard advertisement and called united installers plumbing to fix a leak in the ceiling. They very quick to send two plumbers promptly. They sent two plumbers and one called himself a senior...they both looked at the leak and said that it was completely dry and they couldn't find a leak...becoz the upstairs bathroom sits right above where the leak was he said it could have been due to water running down the shower to the floor and since no one was using the upstairs shower anymore the problem must have fixed itself...and i need to caulk the sides of the tub to ensure there was no leak in the future... He never cut open the ceiling where the leak was and pls note it was not a small one and was still looking wet when they came and went but it was so high up that I couldn't just touch it and see....the company charged me 200 USD for the visit and the problem apparently didn't exist.,...in all this my mistake was that I didn't climb up the ladder to investigate while they were still there. Later in the week I asked my husband to climb up the ladder and look/feel the leak one more time before i called someone to patch up the ceiling ( there was a small whole the size of a baby's palm from all the prodding) and Lo and behold, it was still wet...there was no way a seasoned plumber could have missed that....I was so frustrated. The senior plumber, while he was there, all the while kept discussing his parallel business as a contractor and why I should hire him to renovate the bathroom. After a couple of days I called another plumber to fix a gas line and also showed him the leak he immediately diagnosed the problem as a pin hole leak( it was extremely extremely small ) and charged me 275 to fix it. I logged a complaint with Laura of United Installers plumbing that their Technician's very not professional( for trying to upsell me bathroom reno) and lousy at what they did....she promised I will get my money back but she never sent me the check after repeated follow ups. Every time there was some excuse or the other.. I would request all future customers to be vary of the quality of technicians they send. Pls don't waste your money on these good for nothing plumbers. I have already let me neighbors and friends know not hire them and I'll be sure to log a complaint with BBB as well. Thanks Katy

Myra H.

After another company had insisted I needed a new water heater and we're going to charge me over $2000 for it, I called them to get another quote. Not only were they more honest and upfront telling me that I didn't need the replacement, just needed this one part fixed for $200, they told me that even if I wanted to do a replacement, it would only be around $1400. Nathan was also very friendly and professional so I'll definitely only use this company for any plumbing needs I have from now on.

Stan C.

Our Association was told it must install a backflow prevention system. After failing to get anyone interested in providing the service, we received information on United Installers. What a blessing! They send Alton out to assess the issue and he quickly and professionally provided a quote for their service. Due to our scheduling issues, the work is ongoing but their prompt, friendly and knowledgeable service has been great. I would definitely recommend them for their work and terrific attitudes.

Justin C.

The good: They were prompt, friendly, professional, and finished the work quickly. Plus, they offer no charge in-home estimates. The bad: The costs were ridiculous. They told me verbally that they charge $200 for the first hour and $125 per subsequent hour. I expected them to keep that word. The cost for my job was approx $500; I expected the work to take several hours. It didn't. It took them less than an hour. Sure, i can blame myself for not negotiating harder or knowing how complex it is, or I can say hey...how honest are they? They knew it would probably take an hour or so but didn't say that. Instead, they charged me for what would be equivalent to a 3.5 hour job. How am I supposed to know how long a job takes...that's why we hire professionals. The billing person on the phone wouldn't discuss it and just charged my card. So from a pricing honesty perspective, I rate them a zero.

Haley H.

This company is amazing. They are courteous, knowledgeable and fair and competitive in pricing. I will never use another company for my plumbing needs. They are and always will be my go-to company. Thanks United Installers