United Air Temp

Murriel C.

This is just the worst company! Run don't walk away. They overcharge and try to scheme you into having them do more than you need. Just walk away. I would give zero stars if I could.uu

Ann D.

It was the hottest days in late July and early August of this year and I had been without air conditioning for THREE WEEKS!!! I was desperate! After going through the drama of American Home Shield and waiting for assessment and costs, United Air Temps came to the rescue! Many, many thanks - especially to Craig, the manager - and to Alex, David, and Josh. The work was exceptional, the cost fair and I have a brand new heat pump. I highly recommend this business, the employees go far beyond any customer's expectations.

Brenda K.

I am always to busy to write a review but I just had to make time to write this review. I have 2 heat pump/zone systems and for some reason my electric bill skyrocketed (based on my checking my BGE projected bill everyday) and both systems ran non-stop even though my house would not cool. I placed a service call and Sergio Torrico came out to diagnosis what was going on. He was able to figure out that the bottom unit was the problem and was reverting to emergency heat and actually heating even though it was set to cool.

Sergio Torrico was so professional, kind, thorough, patient and he communicated throughout the process and never made me feel like I was a bother or asking stupid questions. AND, he fixed the problem. I have never been so satisfied with any HVAC provider in my 30 years of home ownership.

I would highly recommend United Air Temp and Sergio in particular for HVAC service. I just can't say enough of how appreciative I am of the service and after checking my BGE projected bill it stabilized within a day. I am so grateful.

BTW - I am from Pasadena, MD

Oscar F.

This company just came out to check on my AC through my home warranty. They tried to sell me two add ons and when I declined , now my home warranty won't cover adding Freon. I told them to call AHS and he just left without a word. Unbelievable- don't ever work them - the employees and the managers are shady

Wendell L.

Today, I discovered that condensate water that  is draining into the drain pan which is shutting off the air handler was due a dirty and clog air filter that is restricting air flow over the coils. Over the past 60 days, United Air Temp sent maintenance tech to service the issues with my air handler at least three time and no one took the time to clean the air filters. I just renewed my annual maintenance contract with you on 18 Jun 2021 for $319.95. I was told by your tech that my air handler drain pan is leaking and it will cost $1,000.00 to fix. It appears that simply cleaning the air filter would have safe me a service call to you and exploring over the weekend the option to obtain three cost estimates to replace my existing AC unit. I need better service techs to service my AC unit. Thanks!

Shunta J.

The customer service and professionalism at this company is very low. They sent out a tech who has 3 months experience then offered to send a 2nd experienced tech which only had 2 years experience to fix the issue the 1st tech caused. No manager would call me to rectify the situation. I'm 90 degree weather the tech ""forgot"" to order the part and then went on vacation. Had I not called to follow up I would never have know this. They were not apologetic or accommodating. They all have incorrect and inconsistent Information. DO NOT USE THEM

Bez M.

United air temp came to repair and instead quoted us on $6000 replacement and then falsified report to AHS to deny the repair. Now they don't return our calls.
Having a hard time with American home shield and United air temp who they sent to repair - we need someone we can trust to not rip us off like these people are doing -

Linda D.

Top notch service from Branch manager Craig Broccolini (Columbia MD office). My thanks for his getting new system in what I'm sure was record time considering how many folks were awaiting equipment. Craig responded quickly to diagnose my issue, and kept me informed steadily during the week my former system died of efforts to secure new. He is an exceptional, customer oriented manager which we knew as we've been with Air Temp for nearly 20 years and always experienced great response. Big shout out to Melvin (supervisor) and Tito and Jose who completed the new install and removal of former system in one day,as promised. They worked diligently stopping only to eat a well-deserved lunch. Cannot say how good it felt to have heat and hot water again! If seeking reliable heating systems and great follow up I absolutely endorse United Air Temp.

Jane Z.

If AHS connected you with United Air Temp. ask for another company. One of their contractors stopped by for 2 mins & left claiming he doesn't work with brands such as Carrier. Seriously, this loser couldn't call and ask us over the phone instead of wasting our time?? AND what heating/cooling professional doesn't work with the brand CARRIER! We believe he didn't want to take the job & made up the lie. We got a diagnosis from BGE & told the United Air Temp looser when he arrived. Trying to get a reputation contractor to come out from AHS is another horror story. Been over a week with freezing temperature & no one gives 2 Fs. Stay away from AHS & United Air Temp.

Alexander H.

Summary: Technician didn't show. United Air Temp promised to reschedule, but didn't--even after I called, and after I had my home warranty servicer call three times over three days.

The Long Story: United Air Temp was hired by my home warranty servicer to do a routine pre-season furnace tune-up. They reached out to me to schedule a time.

On the day of the visit, the technician called and asked to come earlier. This was fine, so I agreed.

My wife and I both work at home, so we ensured we wore no headphones and played no music so we could hear the technician knock. The technician never showed.

I called the technician--the one who called to move up the appointment time--and he said he knocked and called me a few times, then left because I didn't answer. I had no missed calls from him, and he had my number (again, he called me to bump up the schedule).

He assured me the company would call me before closing of business to reschedule the tune-up. They didn't. I called my home warranty company to ensure I wouldn't be charged for a service that never happened, and my home warranty servicer reached out to United Air Temp to reschedule. I waited 24 hours, and I was not called to reschedule.

I again called my home warranty servicer, and the process repeated--they asked United Air Temp to reschedule, I waited, and United Air Temp never called to reschedule.

After calling United Air Temp once, and calling my home warranty servicer three times, I got the service switched to another HVAC company.

I will not work with United Air Temp again.