United Air Temp

Arthur C.

Came to clean my filters on my heaters for $69 because of mistake I made by answering one of their solicitations over the phone. Plus, many years ago, the guy actually did work on my heater, actually brought water out and cleaned my filters. Took about 2 hours. Toda, Guy came and starting drawing me a chart about 5 minutes after he arrived on how I can save money. I asked, ""are you done?"" he said yes, ""everything looks great on your heater."" I asked him, why I became a lawyer. They called into headquarters and asked if there was a problem. I said yes, they were supposed to clean my filters but never did because the guy said you don't do that on my kind of heater. the ""supervisor"" said yes there is a way to clean it. The guy vacuumed my heater for 5 minutes, collected my $70 cash and left. I guess companies like this stay in business by advertising alot. Still I have not seen one good review for the company, and I'm sure any good reviews come for a manager there. Funny how they can take $70 from me with a straight face.

Cuong N.

I've been a customer of United Air Temp for several years. Finally I realized they'd been ripping me off taking advantage of my ignorance about technical issues. This is the most unprofessional company. The technician even asked me (several occasions) to provide a ladder. Last Spring they informed me that I needed a new system because the free-on was being phased out (this is true, thouhg). If I wanted to put in free on it would cause me 600 bucks and my system probably would last until summer. A friend of mind recommended a ""one man company"". I called, this man showed up put in the free on for me and charged me 300 bucks (he had a ladder). My system is still working (April 2014). I paid United Air Temp $499.00 for a one year warranty, but I'd rather lose my money than deal with them. I suggest they should shut down and find something else to do.

Paul R.

Ugh...

Whoever said ""I wish I could give less than 1 star. The receptionist is maybe the rudest person I've ever dealt with in a customer service capacity"" was right on the money. It's insane. They cancel appointments without telling you. They claim to have left voicemails they never did. They give excuses that don't make sense (need daylight for a repair that is being done entirely indoors). I don't know what to say. I'm shocked they are in business.

Jim F.

United Air Temp was dispatched to our home through American Home Shield. We also had a coupon from Groupon to clean the system. The tech came out, and told us we had a crack in the heating exchange. Was told it's possibly because the maintenance was not kept up. He took some pictures, and I was told he cleaned the system. Was also told he would have his, ""Boss"" come out to verify the heating exchange was cracked. Hours later, another guy came out, and ran a cable with a light & camera on the end to, ""verify"" guy # 1's findings. We were told that to replace the heating exchange would take about 7-10 day. However, a new furnace could be installed as early as the next day. We called AHS, and told us whatever United Air Temp told them is final. We were not pleased with this, and requested a second opinion. Four Seasons Heating & Air came out, and after his checks, we were told the system is working normal. He removed the blower, (Which UAT did not do) and the heating system, and no cracks were found. He also found dust in the system which UAT was paid extra to do. I'll never all these people again. Appears they lied to us, and possibly chasing the money instead of doing the job right. My wife went to have a conference at a client's home later that day, only to find UAT there, and the same person told the homeowner, ""You have a cracked heating exchange"" Something is just not right.

Sydney A.

All of the bad reviews on Yelp and Google are on point now that I've seen how terrible of a company this is first hand. Like others, if I could give less than 1 star I would.

I scheduled an appointment for a routine HVAC 'seasonal' maintenance check I purchased off Living Social. When the tech arrived, he found that the unit was leaking water and said it needed to be fixed first before anything else can be checked. I said ok, fine because there is clearly water on the floor so that is an issue that should be fixed.

After he fixed it, he told me that he could not perform the routine maintenance because he found that all of my refrigerant had leaked out. Therefore, I needed to do a leak test. Naturally, the next question is how much does that cost? $237! I said well my unit is only 5 years old so before I fork over that much to do anything, I need to find out if it is still under warranty. He proceeded to tell me that since this unit is right at 5 years, it's probably not covered anymore. That's fine if that truly is the case, but why shouldn't I at least try to find it out first? I have only lived at my residence a year so I did not have any of that information previously. I'm also thinking a unit this new certainly should not have had all the refrigerant leaked out. I said, how can that be when my AC has been running fine and cooling the place this whole time? I asked if he had any idea of where it could be leaking from and he said no, not without doing the leak test. He also said that if I kept running the AC, I could potentially do a lot of damage. Of course, all this is during 90+ degree weather. So I said I would call them back when I had some information on.

The next few days I proceeded to hunt down my warranty information as well as call around to some other places for a second opinion based what he told me. A majority of the other places said if I was completely out of refrigerant, the AC would be blowing out warm air which was certainly not the case.

I called back to customer service to ask for a different tech to be sent back out to check again because I did not feel that there was anything wrong with my unit. The rep tells me that she needed to ask for 'supervisor approval' and would call me back and let me know. She also added that the first tech was a 'senior technician'.

Needless to say, I did not call them back. I went with a family owned HVAC company named Consumer's Choice that came as a recommendation from another distribution company. Let me just say that was the best decision I made because they performed the maintenance check (after purchasing a maintenance contract) and found NOTHING wrong and no leaks! I'm so thankful that I didn't pay a ton of money for nothing.

Lesson of the day: always ask for a second opinion to make sure you are making the right choice if/when shelling out a bunch of money.

Darren M.

Had them come out to test for a leak in my refrigerant line. We found it right away. I was given sound advice and they were very fair and knowledgeable. After dealing with a few other companies that simply came out, recharged the refrigerant, and then didn't bother to suggest checking for a leak or any other options I was very happy with United.

Ali M.

I wish I could give less than 1 star. The receptionist is maybe the rudest person I've ever dealt with in a customer service capacity. The technicians are incompetent and don't keep their appointments. When considering the price, keep in mind that you will need to factor in that you'll need to set at least 3 appointments before someone actually shows up, they will not fix the problem and are more likely to do additional damage, and they do not honor their own warranties by denying that anything is wrong. I am not generally a complainer but this was the worst home maintenance experience I have ever had, and my experiences with this company have been consistently terrible. I cannot believe this company is still in business. You've been warned.

Melanie M.

This was the second time a ""routine maintenance"" ends in a complete furnace break down. We bought a brand new furnace from United Air Temp EIGHT YEARS AGO. The furnace is supposed to last 20 years. Two years ago a service tech cracked the motor-how, I have no idea. They tried to tell me my furnace was 15 years old and out of warranty, ""But I could buy another new one at a ""great rate"". When I produced the bill of sale from 8 years ago, they begrudgingly fixed the motor at no cost,although I was without heat for 3 days in the middle of winter. Fast forward to today. Another routine maintenance call for a furnace that was working fine. The tech snapped of a gear by accident. It touched another piece of metal and shorted out the furnace. He said he did a temp repair but the furnace would work fine till the replacement arrives in a week. A half hour after he left my house filled with smoke and the furnace shut off. The tech returned and said that it wasn't his fault but the motor somehow shook lose and then shorted out-just like the gear did earlier. He said he could fix it right away- only to not be able to remove the motor correctly. Now I am in a freezing house-with no heat and the tech isn't sure they can even return tomorrow. ""I can't promise. We are busy."" SERIOUSLY??? They were the ones who caused this problem. My mistake was having a service agreement with this company. STAY AWAY!!!!!!! YOU WILL REGRET WORKING WITH THIS COMPANY.

Jungster M.

The United Air Temp tech who came shorted my air conditioner - it was supposed to be ROUTINE beginning of season maintenance check from a Living Social deal. I had to keep paying for fixes that wasn't the problem. They had me in a corner and wouldn't own up to their mistakes. After I paid over $1000 in unnecessary fixes, I hired another company and fixed their mistakes. I was a nightmare.

Nan R.

We have used United Air Temp for over 19 years with mixed results. While the service people are generally very professional, their skill varies dramatically. Recently, we were told that our electronic air filter was installed incorrectly (it had been in 3 years, and despite twice annual checks, this was the first we'd heard that the air filter could not be removed). During the follow-up visit to correct the situation, the service provider's solution was to physically push the entire furnace/air handling unit over 6 inches so that the filter could be removed, in the process diabling the entire unit. Not too swift. When they're good, they are pretty good, but when they are bad, they are horrid!