Unique Services

Ian M.

beware of these people. they told me that to have my 10 years warranty to be effective; we had to pay them 29or 25 bucks a month. the staff in the office is a joke, they are out to take your money, never have the right part and sold us a piece of junk that is less that 2 years old. their claim on the back of their folder says 100% return of all funds. well first lied to the county when they pulled the permit. . and then told us that the valve caps were the problem, still with no air, and they are just the pits. when an officer of the company outright lied on the permit that must be pulled and posted on your property before work is to commence and don't until file it until 3 weeks later , he was just 8 days short of the first month after installation. do not buy these guy's stories. get at least 3 opinions before you have to buy or replace. and never, ever let them darken your door ever again. they over charge and trust me on this, they are only out to get you money anyway they can. a nice new system that is less that 2 years old has major leaks in what is supposed to be a sealed system. ask questions, get it in writing, and if they won't, kick them off of your property and call consumer protection and do file and follow up with your complaint. report them to your county agencies, call the state and fed epa,, document everything they do and take video of them at their job in your home. they have no expectation of privacy because they are in your home..you have the legal right to video and audio tape in your own domicile at anytime. just tell them that when they show up. if they don't like being videotaped or photographed or you recording what the technician is telling you, and you will stand there, watching everything that they do and get it in get it in writing. or they can just leave because they know that video does not lie.. let them leave, get the number of the truck, the date and time, everything you can get on them while they are on your property. they will run faster than lighting, you then know that the pictures don't lie and they are trying to pull a fast one. and just ask if they are , telling the truth. do not allow them to record the call.not if, are recording the call.they must answer with the truth. or if they lie, you got them. i have seen it all in this business and these guys are one of the best at being crooked in my personal option. and i would not believe one word out of the mouth of mr. mike montgomery for any reason either. and if you are a senior citizen, you also can nail them for fiscal abuse of the elderly as well. it's not nice to lie mickey!

Charles A.

They have good repairmen but the Ammana A/C product I bought from them has been a lemon. Do not buy an Amman or Goodman A/C. You will regret it.

Eloise M.

do not use these liars and cheaters. they installed a hot water heater incorrectly in a new home and after many phone calls the owner actually verbally threatened a young woman who was assisting me in trying to get justice for the failed water heater. the builder finally issued me a credit for $1000. the owner is a disgusting man.

Norma J.

My family is very disappointed with the service that we are receiving. When we were in the need of a new unit some months ago, quality was our priority. Unfortunately, now, with a serial of misleading solutions for our heating that never worked, we realize that the bad customer service is being a pattern in this company, that was believed to be reliable in the past. I wish I could have read this site before. If we only could have somebody to discuss the problem( available through pictures), steady of dealing with a team that seems to be in defense mode, we would be more understanding of not having our unit working properly. We are still waiting for an e-mail request from last week.

Kathy K.

We were """"transferred"""" to Unique Air when Service Experts was bought out. Our first encounter of making an appointment for our scheduled maintenance required a """"discussion"""" with the rep so I could schedule an afternoon appointment rather than a morning (their next available). (I was willing to schedule a couple of weeks out for an afternoon appointment.) The technician was proficient, but not overly impressive. We requested a receipt, but was told everything was electronic now. Didn't get a warm-fuzzy feeling from this. I just got off the phone attempting to schedule our next semi-annual maintenance visit. The rep was not able to schedule anything for me - she had to check with the """"service maintenance scheduler"""" and she would call me back. Thirty minutes later, I called again and found the person was at lunch, but someone would call me back with a date & time. Again, I requested an afternoon appointment. Finally, the rep returned my call and wanted to set up a morning visit - when I again told her """"no - afternoon"""", she finally confirmed with the scheduler and the appointment got set up. ONE HOUR TO MAKE AN APPOINTMENT! Very unsatisfactory!!!!! When our maintenance contract is used up, we will be changing companies! UPDATE - Karen with Unique Air did call me back to help with my frustration of scheduling. She explained that the company has many technicians in the Bradenton/Sarasota area, however there are limited number of technicians in my area (Brandon/Hillsborough County), which is why they needed to contact the scheduler. (Still seems very strange procedure to me, though) They are able to schedule future appointments, so I scheduled my 2nd semi-annual appointment for this summer. She did make a valiant effort to keep me happy and keep me as a customer.

B M.

i bought the Groupon/yelp deal, scheduled the appointment for the next day with no problems through the secretary. I get a call later that day and I am told that they could not honor my appoint that next day because I bought the groupon/yelp deal, and that I had to wait 2 weeks for service. This was not mentioned in the fine print nor by the secretary when making the appointment. The reason I was told that my appointment could not be honored was that it was a groupon deal, and that it was not a priority to service customers that bought groupon/yelp deals and even though they had time to service the system on the day that was agreed upon they choose not to because I was not paying full price. Again I was told this after an appointment was made, and confirmed. Very unprofessional, and unreliable. Would never use or recommend their services. I would suggest going to another HVAC company, there are plenty to choose from. I they could be this bad over the phone I could imagine how untrustworthy they could be when actually servicing the system.

Phil W.

1 star is one too many. Here's a company that I've used for all my a/c and plumbing for 10 years. I had a yearly a/c service agreement with them that included a discount on any work they do. Recently I learned from them that I needed to replaced 4 rusted zone dampers. To assist the crew, I moved my car from one garage bay to another to be out of the way. But there was a TV in a box in the way, so I had to move it in order for my car to fit. I did.. Moved it to the back of the garage. The crew was here all day. Upon conclusion they presented me with a bill that included a little discount based on the terms of my service agreement. I paid them. A little later, I went to move my car back to my bay.. then replace the box with the TV. One problem. The TV was gone..!!!!!!!!!! There were three people on the property all day. The 2 workers and me. I talked to the manager at Unique and she tried to convince me that a neighbor must have wondered into my garage, looked around, ignored the two workers in there and took it. If the manager would have seen the neighborhood and the position of the home, she would not have made such a ridiculous comment. Next, the manager took my discount back... and charged my credit card. I immediately cancelled my service agreement. I'm sure that most of the technicians at Unique Air are honest workers... but at least one of them is not. How would you know if you are getting the one or more that isn't? There is no way I can allow this company into my home again. One thing for sure, this area has no shortage of A/C and plumbing companies.

T K.

I just wanted my air handler cleaned! The service technician said its was to dirty ,and I needed a whole new handler. I've never heard of such a thing! I had another company do it the last time and they had no problem.. Not to mention the service tech was rude to me when I stated my air handler wasn't that old. I will NEVER use this company again..

L H.

Beware of Unique Air! We live in Florida and the weather is hot and the air is always running. We noticed that the central air had a slow leak. We called Unique Air and a tech was sent to our home. Let me metion that the service call was suppose to be 89.00. The tech looked at our air conditioner and said that the coils needed to be cleaned and it would be an additional 150.00. In addition, he stated that our unit was in poor condition. So, we stupidly paid him the extra 150.00 thinking that this would solve the leaking. That night the air conditioner started to leak. I called Unique Air to have another tech come out to look at our unit. The tech came out the next day and he stated that our coils needed to be cleaned and it would be 450.00. This time we decided to get a second opinion. We called Badger Bob in Sarasota to look at our leaking before we forked out the 450.00. The owner came out to look at the unit. He said the coils are dirty but can be pressured wash and there was a clog in the piping. Badger Bob only charged us 120.00 to power wash our coils and clear the clog. In addition, the tech told us that our coils were never cleaned and that our unit is in good shape. The leak is gone and our air conditioner is working perfect! I try to get our money back and spoke to Karen at Unique Air. I told her that our coils were never cleaned and that I would like to have a refund of the 150.00. She said that is not possible because we signed the paper work to have the coils cleaned, but I mentioned to her that the coils were never cleaned...... My recommendation is to call Badger Bob! Great Service and honest! STAY AWAY FROM UNIQUE AIR!

Debbie Z.

I'm going to take the time to tell everyone that I had an issue with Unique Air over an invoice issue and after some frustration, their customer service department called to resolve the issue. I do appreciate them reconsidering what happened and taking care of it as I've been a customer for 10 years and I can say no matter what time of day or night you call and need their service they respond very quickly to help get your AC working immediately. Thanks!