Ultimate Plumbing, Heating & AC

Christina W.

Called them on a Saturday afternoon, for a water heater issue. The end result was a bad element. I was informed that the service call would be $250 for Saturday; if we waited until Monday, it would be $150. It was a ""hot"" water issue and with the storm and cold temps coming, we chose Saturday knowing the cost. Completely understandable. I was also informed that as soon as the electrician was on the way, our credit card would be charged. Not when arriving, when on the way. Fine. Received a call that the tech would be here within the hour at 2:30. Arrived at 4:15. Okay. The tech showed me the issue and explained that there was a hole in the bottom element from corrosion, it happens, and had to be replaced. We were told if that were the case it would be $600. We weren't sure if that was total or in addition to the service call. The tech replaced both elements, because well, they come in a package, and the thermostat which is also included in the parts package. He was finished with the job by 5 pm and sat in his truck to write the estimate. (Yup, we have cameras; date and time stamped) Well, for 1 hour of work it was $600 and the part cost $50. Good thing I found a $50 off coupon online, because WHAT THE ACTUAL?????????? So, the whole job totaled $850. If plumbers charge $600 an hour, I'm starting a new business. Price gouging to say the least. We had already paid $150 for the service call and the extra $100 to come out on a Saturday, how do you justify the $600 fee for 'technically' 45 minutes of work? The part is about $40 at any home improvement store so even that was more than a 10% upcharge. Come on, man. The tech, Chris, was VERY kind and professional; explained everything and why. He's not the one who makes up the pricing, so quips with him. Greed is not a quality I would want associated with my business. Now, I am very grateful that they were able to come out and fix the problem, I am not happy with Mr. Randis thinking that because of it being a Saturday emergency he can basically double the price of the job. Not everyone can afford something like that on the spot. Not nice, greedy man. NOT nice at. All.

Mark W.

Unresponsive and undependable. I strongly wouldn't recommend bothering with them. Never even got me a quote nor called back.

Brian P.

They were our regular plumbers and used them for many things. On their last visit we had a heat exchanger leaking on the boiler. To make a long story short they charged $1,800 to replace the exchanger. Research showed the list price for the exchanger was $400 and it took them less than 2 hours to replace. As you can see the cost does not add up. They took advantage of the situation and will never be called again. I would tell anyone calling them to beware. Everyone deserves to make a profit, but this was theft.

Joseph H.

Hi there accurate with there work and very polite and there prices are fair I'll be calling them soon to get a tune up on my furnace

Tammie G.

Called them to come out and replace my heating tape on my pipes because they had frozen. Well they came the same day I called, but was 45 mins late past the time they were suppose to be here. I understand things happen and need to stay later at jobs before me, but call me and let me know. I left work an hour early to be here at 4 pm as scheduled them to be here. Well they replace the heating tape but threw the garbage from the tape on my back deck and left it there. Also left all the old foam and heating tape under my house next to the new foam and tape. Seriously, my garbage cans were right next to their truck!!!! How ignorant!!! I asked the one guy a question before they left and he was really snotty with a I DON'T KNOW ANSWER. They were under the house they could of looked real quick but NO to much in a hurry to get out of here. Price was outrageous!! I got charged for a call out when I called and scheduled while they were still open. Don't think I will ever use this company ever again!!!

Dan N.

I hope the public gets to see this review. Ultimate Plumbing & heating overcharged me for work not performed. I tried to give them a negative review on facebook, but, they were able to block me out as they seem to do with anybody giving them a negative review. Be careful if you decide to deal with this contractor as they will rob your piggy bank !!!!!

Jackie H.

Promised a refund voice message aNd in text message. Refund still not received abs won't respond to our messages.

Michael W.

Had them install a new well pump and tank and tank was shot after two years but had a five year warranty. When contacted was told the could replace it and labor would be 350. Had a plumber on site during the time I was on the phone and Calvino is installing a new tank for 300 with labor

Stephanie A.

I called this company to check out my sceptic tank and to any repairs that is needed they came on august 6 to do work. They said my sceptic need to be unclogged which cost me 500. After they left my sceptic been leaking every since. I been calling them since they came out on August 6 and no one has came back out after they stated they would send someone to take a look at it. They haven't returned my calls or made a follow up phone call. I wound suggest anyone in long pond to use this company. I am looking to take them to court I'm out of 500 dollars and have to pay soluble now to get my sceptic fix

Martha W.

AVOID USING ULTIMATE PLUMBING, Long Pond, PA
The owner Tom Landis, Jr.
came to my home and managed to do thousands of dollars of septic damage. Semper Fi repaired his damage but I am still left with a broken decorative fountain and he still has possession of stolen parts refusing to return them.