Ultimate Drain Services

Luke K.

I spoke with Jermiah. I also spoke with Keith. The person that came to my house was named Luke. I explained the problem and he wanted to try the motorized snake. It didn't work. The clog was too deep. Luke was in over his head, he called Keith a few times while he was at my place. He wanted to see were my home connected to the main sewer line (we live in a mobile home) It is underneath and I showed him. He very obviously balked at what needed to be done. I asked if their company had a jetter. He called Keith again (or at least pretended to) And then told me Keith would be out with a jetter later that night. He also told me I would have to pay more he said ""ridiculously expensive"". I told him I don't care how much it costs this has to get done now. So again he tells me Keith will be out but it might be very late. I asked for Keith's number and he told me it was against company policy for him to give me the number (even though I already had the number because Keith had called me a couple times earlier in the week.) He then wanted to settle up with me and I said I would pay when the job was finished. He said something about having 2 invoices because it will be 2 jobs. He only charged me $115 for the service call. He did not charge me for the snaking or his time. 2 hours after he left I called Keith and asked him if he was coming with a jetter. Keith said -""I don't know what you're talking about, I don't have a jetter, our jetter is in the shop, I got 2 more jobs tonight and I'm going home.""- The bottom line is, I paid somebody $115 to rip my toilet off, he didn't even re-install it. Then they abandoned the job.