UGI Heating Cooling & Plumbing

Jason M.

In 2020, I contacted UGI about installing gas service. I had previously reached out to them and the cost would have been $800. This time, the line was free as long as gas appliances were hooked up within a certain time frame.

We had two huge oil tanks in the basement and the oil furnace was large; all of these were removed.

The estimator was fabulous and described how all the work would be done and how long it would take.

The installation went pretty well but for some reason, the crew put the meter directly in front of the our driveway water spigot. The estimator came back the day of the installation and seemed as perplexed as me so he got a pipe wrench and removed the meter and reversed its position to effectively move it about a foot.

The fellas who came to the house to remove the old furnace and replace it were incredible. It happened to be one of the hottest days of the year and I was working from home and didn't like the idea of being without air conditioning while they replaced the furnace. No worries: from the time they began work, at 8am, until the new furnace was installed and the air conditioning was working, was less than two hours.

I was hugely impressed that those gigantic oil tanks were removed up the interior steps and out the kitchen door. They were even larger in appearance in the driveway than they looked in the basement and I am grateful to have them gone.

Anyway, things went well. The estimator came back to check on the progress throughout the day of installation and came back afterward to make a small adjustment at my request.

Oddly, the condensate pump on the furnace stopped working while we were away on vacation so we came home to a sweltering house. I called UGI and within an hour, a technician came, diagnosed the problem, and replaced the pump.

Switching from oil to a high-efficiency, multi-speed gas furnace has been the most-sound investment in the house. The new furnace works reliably, quietly, efficiently, and provides more comfort than the older one -- which was still in great condition -- I just wanted to switch.

Sandy R.

Prompt, clean and complete. The technicians are very good at explaining what has been done and/or what needs to be done.

Dave M.

Very quick response over a weekend to correct a failed gas water heater control unit. Technician was very friendly and helpful.