U.S. Plumbing & Rooter

Tamiko S.

Happy with the service i received from Joe and the secretary at US Plumbing & Rooter. I was notified there was a cancellation and offered an appointment less than 24hrs after submitting the service request online. My appt was between 1pm & 4pm. Joe arrived closer to 1pm than 4pm and was done in about 30 mins. He was very friendly and knowledgeable in his craft. I greatly appreciate the company valuing my time and need of service.

Harry F.

Eighteen days to repair a water heater!

Called my home warranty service on Saturday, July 1. The US Plumbing (USP) tech, Javier, came out the same day and advised us the tank was unserviceable and we'd need a new heater. Javier said USP would have to get authorization on Monday.

Monday, 3:30 pm, I hadn't received word from USP about the authorization, so I called. The phone rep said there was no record of having to obtain authorization and she'd have to contact Javier.

Tuesday, 1:00 pm, I called the home warranty company and was told the authorization was issued. Immediately called USP who had no idea the authorization had been issued. Was put on hold for five minutes and was told USP was on the phone with the manufacturer and they'd call back; never got a call back.

Called USP on Wednesday and was told ""parts"" had been ordered from the manufacturer and would arrive to me in 5-7 days. I asked why they ordered parts instead of a new heater as Javier said the tank was not serviceable. No clue. They decided without rechecking the heater that now the tank was fine.

Called the home warranty service and was told the home warranty service company who advised they had ordered a new heater. Advised them that USP stated parts were ordered.

Called the manufacturer on July 12 to ask about the parts ordered. They said the parts should arrive on Monday, 10 days after USP told me 5-7 days. I asked why so long. They advised the order was shipped standard ground shipping per USP.

July 17, the parts arrive. Call USP and they said they couldn't do the work until July 19.

July 18, USP calls to ask if they were to repair or replace the water heater; they had no clue.

July 19, burner replaced.

Apparently, US Plumbing and Rooter doesn't think 18 days without hot water is a big deal. I spent 18 days heating water in the kitchen for washing dishes, bathing, shaving, etc.

Apathy and incompetence to the nth degree.

D R.

I've used U.S. plumbing a few times (through my home warranty insurance). Joe has come to the rescue- replaced water heater, fixed faucets &toilets, and today saved my kitchen from a leaking sink. He's professional and friendly, fast and efficient. He'll go the extra mile to get the problem fixed asap. Thanks Joe & US plumbing!

Chad P.

Received the greatest service from Pablo Esquevel.
He was out and fixed three problems we had with our bathroom sinks. Very friendly and personable. I won't be too disappointed next time we have a plumbing issue because I know a good man to call.

niki P.

Requested service through our home insurance company, and waited 2 days for them to come out and fix the garbage disposal. They showed up nearly an hour late, dismantled the garbage disposal and left saying they would get authorization from the insurance company as the replacement unit they had was a third of the power of the installed unit. I heard nothing ever again. Did I mention they dismantled the unit so the sink was no longer usable?
Got my handyman to install the replacement unit while he also fixed the improper installation by a previous plumber of the dishwasher air gap, all for $75, in less than an hour.
I am now questioning why the home insurance company uses a company that has a 3 star rating

Anabelle D.

Great customer service and prompt attention to details. Ceasar is awesome. He is very courteous and did a great job with our downstairs and upstairs toilet and made sure that he cleaned up after he finished. We are very satisfied with his job and will continue use them in the future.

Kevin W.

Nope. Requested service on Saturday through our home insurance company, and waited until Tuesday for them to come out and assess. Showed up to assess (3) water leaks in our crawl space and after saying they would get authorization from the insurance company, I heard nothing. Did I mention my wife just gave birth to our newborn 7 days prior (our first). Finally was able to speak to someone the following day who noted ""they didn't have the specialization "" to fix the 3 very basic, but physically challenging/remote drainage leaks. It's plumbing 101...what they considered is that the effort wasn't worth the $, now I'm still without a shower and 2 sinks waiting for the next company to show up 5 days later.

Blu I.

Joseph was spectacular! He was not sure how to rectify the absence of pressure, yellow dot build up and no hot water. He left Thursday and returned Tuesday with an answer. The soft water system failed and was transfering Brentwood water build up through the pipes. He bypassed the failing water softener and wa la! I had hot water, no yellow balls of build up and a constant flow of water. Magnificant! Thank you Joe!

Maddie T.

They were late. After about 30 minutes past the appt. time, I called their main number to find out what was going on. The person who answered was very disorganized. She couldn't tell me why the plumbers were late, where they were, or when they would be arriving. She offered the check and call me back. She never did. When I called back, she was annoyed and kept saying they would arrived ""very soon."" In the end, they were over 4 hours later and had no explanation of why they were late or any apologies about leaving me waiting.

They finally did fix the problem once they arrived. But the company needs to be more professional and organized. How my home warranty company picked them, I will never understand!

Cary S.

Great Professional and rapid service. Had issue with my toilet that landlord wouldn't fix. These guys came right over diagnosed and fixed the problem without issue and pretty fast as well. Toilet works better than ever. Will be using them for any further plumbing issues, thanks again.