U.S. Plumbing & Rooter

Phuong D.

We were referred to U.S. Plumbing by our home warranty. It was quite the process of calling and waiting from US plumbing and our warranty. So just be prepared to wait it out if you are using a home warranty and an appliance might need to be replaced vs a repair.

It took a couple of days before we got a callback as our service request was on the weekend after their business hours. We were promptly seen later in the week. Our technician was Danny who is a very friendly and professional guy. He was punctual, arriving a little before our scheduled window and contacted me to let me know ahead of time. I was not home yet so he waited for me to get home from picking up my kids. He went the distance for us to ensure our plumbing needs were met. We appreciate him showing up with a smile on his face and willingness to hear us out when we informed him that our water pressure and temperature was not back to normal after a water heater replacement. We eventually got it right and am thankful he didn't just write us off and tell us that's how it goes with old pipes.

Tamika T.

Soooo my insurance company AHS referred me to this place. My initial conversation with the young lady went well enough, and they scheduled me for Thursday between 2-4pm. They tech was supposed to be Gabriel. 4:15pm on Thursday comes no one shows, I call them. First she says ""Oh he should be on his way, we're running about an hour behind"". Ummmm No one thought to call and tell me that?!?!?..None the less, I wait a little longer, dude never shows. I call back AGAIN, and now their service guy is not answering and they need to reschedule me for the next day. Promising to send a new tech Julio, since Gabriel is non responsive.Strike 1

So, I explain to the young lady that I need to leave my home by 1:45, so I need an earlier time. I can hear her explain this to Julio, the new tech, who is supposed to show up On time Friday at Noon. Even though she assigned me a window of 12-2, she ""assured"" me he'd be here on time and done tightening my two sinks and taking specs of the one that needs to be replaced, with enough time for me to leave. At 1 pm, I call them, yet again, and I get ""Oh he's on his way, he got stuck in Alamo, then she says oh no he's in Antioch and he'll be there soon.""..At 1:45 I finally leave, having had to have my mother come over to let him in. At 2 pm GABRIEL shows up, not Julio. Strike 2

While he's there he FIXED NOTHING!! He looked at my master bathroom faucet and said he couldn't fix it because he couldn't shut my water off. Claimed my shut off valve outside was broken and that he could replace it for around $800, THEN he could come back and fix my faucets. WTF? How about you focus on tightening the other two faucets then, as that's also what I called you for? Nope he claims he has to do it all at one time? LIES!!!!! I'd already been advised that it wouldn't take more than 20-30 mins to tighten both faucets, and that he'd need to come back to do the replacement another day. yet he didn't do either! STRIKE 3

Now, my Mom has me on the phone as he's there, so I let them know I'm 5 mins. away and will be there shortly. As I pull in my driveway, I see Gabriel out front in his blue truck. Before I could fully pull in my freaking garage he pulls off and speeds away before I can even speak with him!!

Unprofessional, Untrustworthy and Underhanded!!! Find another company!!

Konstantin M.

If I could give them 0 stars I would!
1. In my opinion, simply the worst plumbing company I ever had!
2. The contractor tried to charge me $450 for item(s) covered by my home warranty insurance company.
3. Office manage Xavier was extremely rude and hostile toward me.
4. Plumber Daniel promised to contact me with an update on my claim on Friday, November 27 but never did.
5. According to my home warranty insurance company, plumber Daniel failed to submit the report to my home warranty insurance company in an accurate and timely manner thus causing a delay and incorrect processing of my insurance claim.
6. Plumber Daniel promised to replace my cracked elbow pipe under the master bathroom but put a robber bandage on it instead.
7. One good thing about them is that they advised me strongly to change my home warranty company to AHS. I will sure follow their insightful advice.

Gabriel H.

US Plumbing & Rooter was contracted through our home to replace a garbage disposal, a couple of months ago. I was so impressed with the level of professionalism, and courtesy, that I contacted them directly to fix a couple of urgent plumbing issues, a couple of days ago. Again, the plumber they sent was very professional, courteous; and, when home warranty denied the claim, I found their rates fairly reasonable.

In my opinion, Daniel Orozco went above and beyond to resolve our plumbing issues yesterday. We greatly appreciate him not giving up until everything was in working order. US Plumbing & Rooter will definitely be our goto for any future plumbing issues!

Matt C.

US Plumbing was the company provided by our home warranty company and any apprehension regarding a unfamiliar company was quickly dispelled by the courtesy displayed by both Dani in the office and the technician Joe. Joe came late in the evening after our water heater went out. I was impressed not only that he took the time for the initial visit but also in his friendly and professional explanation. With young children I especially appreciated Joe's desire to expedite the repair, a desire he completely came through on by installing the water heater the next day. Thank you for the great service and experience.

Meir E.

Stay away from this company !!!
Owner is rude and try to take advantage of the home warranty .
They replace the garbage disposal to a smaller model and did a bad job!
Left the sink leaking .
Bad communication and awful customer service .
Will not recommend to work with this company .
If I could give negative stars I would do it .
Owner should never call and scream at his customers.

Grace K.

Placed the service call through Home Warranty.
Impressed with Danny's quick response and Technician Daniel's IDed problems.
Brittanie's running extra miles patients suggesting/ordering the appropriate parts - truly a customer service oriented pleaser:))
The team made the service call worthwhile indeed!

Roxana Z.

Great experience! Daniel was courteous and professional and did a great job repairing our garbage disposal. I would recommend this company.

Anil S.

I got referred to this company thru AHS home warranty company. After an initial first visit to see what needs to be done a second visit was scheduled. Two guys came at the scheduled time slot with all relevant new parts and finished the work efficiently. They knew exactly what was needed to replace both my shower and tub faucets and did a great job of checking for leaks etc behind the walls before sealing the faucets. Highly recommended!

Norma W.

Daniel technician from US Plumbing timely and professional explain the problem and what is to be done to fix. Very pleased