Two Men And A Snake

Jerri B.

If I could rate them a zero, I would. Quoted me $99 service fee, but charged $120 plus an $8 surcharge to drive to my place. They were here less than ten minutes, lied about replacing a part, and did not fix the issue. I had someone come back and he replaced the part that was supposedly replaced the first time. This guy was good, but I'll never go back.

Donn H.

My bathroom sink was clogged because my fiancé shaves his head in it. This has nothing to do with the fact that I do my hair at the sink or use hairspray. Rich came in and fixed this problem promptly and confirmed that I was right about how my fiancé should not just run his hair down the sink. I really enjoyed Rich, his plumbing skills, and his wisdom of how I am always right. Rich also
Informed me that a check saves me 5$ and I mean 5$ is 5$. Sooooo a check it was!

Judy R.

This company just completed a complex job of running gas lines for an outdoor grill/firepit and new indoor natural gas cooktop. Many steps were involved in the process with a number of contractors involved. My service professional, Kris, completed the project in a timely manner, keeping me informed at all times of steps along the way. He is uber-knowledgeable, friendly and prompt. He's my plumber going forward!

Dan R.

I hate to say it, over the last several years I've had to call plumbers on a number of occasions. Sometimes with good results; other times bad. I won't name names but the BAD rhymes with ""Durton"". Two Men and a Snake have always treated very fairly and taken care of our problems in a timely and professional fashion. As opposed to other companies they come when they say they are going to come and I knew what to expect for cost up front. Our most recent event was to fix some shoddy DIY work I had done myself. Admittedly it could have been kind of an open ended very costly situation. But they came in got to work and managed to get right to problem, fix it and not find other things to add on to the bill. All in all if you're calling a plumber chances are you're already having a bad day, these guys have always made sure I was care free again by the time the kids get home from school.

Kelsey M.

I had the most unfortunate experience with this company. Sure they were prompt after I had called but they didn't listen when I explained that the toilet paper holder had fallen into the toilet and been flushed so they just pushed the holder further into the toilet and caused my four-plex to not have water for a weekend because the holder became lodged in the downstairs piping. When I called to explain that my landlord didn't want them to come back the owner, Cali, was incredibly rude to me. She even resisted in telling me her name (when asked her to spell her name she asked why to which I responded for my records so she quickly sped through the spelling making sure I wouldn't be able to catch it) and didn't want to take my phone number to call me back, I couldn't believe the unprofessionalism and lack of pride in proper business ethics. The next morning the plumber called and berated me about not explaining the issue and for calling the owner to complain. The plumber was incredibly mean to me and yelled at me saying I should have been more clear and he feels sorry for my boyfriend for having to deal with me. He went on to explain that my boyfriend was much easier to deal with. After this I felt justified in asking for the money back we had spent that resulted in further damages. This was met with serious resistance and arguing matches with the owner, Cali. She told me how I was wrong in every way and it wasn't until I made it clear that I would take this to the BBB and dispute it with the credit card company that she agreed to return the payment. I wouldn't recommend this company to my worst enemy.

C B.

If I could rate lower, I would. I had a clogged/overflowing toilet and scheduled a time for them to come between 5pm-7pm. I had shut off the main water supply. When we got home and the kids needed to use the second bathroom, I turned the water main back on, but something happened and it began spewing water everywhere. I wrapped duct tape and towels and everything I could find. When they didn't show at 7pm, I called (around 7:05) and was told by the lady who answered that they were called back to the job they had just left and I would be next. I told her what was going on...and that I was having a bit of an emergency....could she give me a ballpark.....she said no. I asked if we were talking about 20 mins...1 hour....2 hours...she said ""this is plumbing....I have no idea what they are dealing with or how long it'll take them"". I said I understood but would have to find someone to come out and help me and if I did, I'd let her know. I did find someone who was there in 15 minutes. I called her to cancel and she told me that I was rude to do that. I had called for an appointment and how rude of me to cancel. That whole conversation was her yelling at me, being so, so unprofessional and saying things that were completely uncalled for. She said ""good luck...you are going to pay an arm and a leg"". Either she's just born that way, or she was drinking heavily. She could have simply said (or called me at 7) to say... my boys are running late.... I'm sorry to hear this has escalated into an emergency. Hope you are able to find someone (since we can't be there) and if you can't, don't hesitate to call us back. Thanks for thinking of us in the first place.

Wow! I sure hope she's not the owner, but something tells me she is. I did not even need to call to cancel - that was me being courteous. And no, I did not pay 'an arm and a leg'. He was very reasonable and I will use them from here on out.

Robin C.

If I could rate them lower I would. I called on a Sunday, they came out put a snake down my main line one time and pulled back some roots and that was the end of the effort. The rest of the 40 minutes he was at my house he spent talking about needing to come back with heavy duty equipment. I was extremely disappointed that he did not even try to open my main drain for the hour of his time that I paid for. He left the roots on the floor by the drain and didn't clean up after himself, and he over tightened the stopper so the guys I called out the next day had to drill it out and replace it. I would never recommend this company. There are other much better, much less expensive companies in Omaha. Don't call 'em.

Henry T.

Call in ask ?? How much to do drain work ?
Say $99 I say ok can some one do it for me
After they done it they charged me $116 dollars they charged Gas fee ??? I ask why you not tell me this , why don't you ask? Oh my lord

W H B.

Elderly mother charged $ 107 for them to turn on the water faucets and say after a few minutes that it's the gutters. No snake at all! Which is what they were called out for. Oh ay, guys just a heads up the little booties only protect the customer floors if you take them off when you leave the house. I showed up as they were trying to collect the fee after 20 minutes. Guy says he already inspected the drains .
I question it then they change their tune. I tell them its time for them to go.
They walked around the house looking at the gutters smoking a cigarette then went back into the house with muds on their feet. Worst ever !!

Aaron G.

We've used these guys 3-4 times. They always respond right away and their prices seem right. Professional and courteous. They've even been out once to check on something and didn't charge us. I highly recommend them and have recommended them to other people who also have been impressed. Very nice people and it's always a pleasure to have them over-although we wish we didn't need them as much!