Two Men And A Snake

Susie P.

DO NOT USE THIS COMPANY!!! This was our first time using Two men and a snake and it was a bad experience due to the fact they did not fix the issue we called about. We called to report a leaking dishwasher causing our basement ceiling to leak. The plumber came out and charged us around $700 for labor and parts to repair a pipe under our sink and in our basement wall to fix the leak when this did not resolve the issue we asked them numerous times to look at the dishwasher and turn water off to it, had they dont that on day one we wouldnt have had to call another company out to turn off the water and advise us we had a bad dishwasher and needed a new one. They instead changed pipes and made a mess of our walls unnecessarily to fix pipes that werent busted until they snaked the drain, although our pipe was corroded I agreed to pay for the first visit and the parts used if they agreed to remove charges for work that was not necessary they refused so I have filed a complaint with the BBB and also disputed with my bank these fraud charges of them taking advantage of someone who knows nothing about plumbing and causing further damage they simply said turn into our insurance they will pay for it, NO thank you! That affects my premium and they are trying to get over on us to pay for work we didnt ask for! I WILL NEVER use this scam of a company again and will share my experiences with anyone who will listen to never use them as they will do more work than what is needed and just expect payment. I asked to them to work with me and refund the 2nd days charge of $292 for labor and we would gladly pay the other $400 for services and parts they rudely declined and argues with me about what was going on in my home when we called saying we said a clogged sink and we never had issue with our sink it was always the dishwasher and had told them that from the beginning. They knew all they had to do was turn the water off to the dishwasher and instead of doing the right thing they took advantage and charged us for work that was not needed until they made corroded pipes break by snaking the drain as their office associate Kalli told me over the phone, so you broke my pipe then charged me to fix it? I see how you all do business.

Scott C.

I requested a quote through Yelp and was quoted $300 per hour. I am sure there are some occupations that are worth that much, just not sure a plumbing company is. No firm estimate, just $300 per hour. But gauging by the reviews on here that might be cheap from them. :)

Jessica K.

I heartily DO NOT recommend Two Men and a Snake if you need a plumber.

The guy who came out first was not only inept, but he didn't tell me what things he didn't actually finish until he was waiting for me to pay and I probed to find out what stuff he had completed. Then he just made a bunch of excuses for why the things couldn't be done, though he had made no effort to explain these things at any point before he had run out the clock for two hours at his hourly rate. He also wore his mask under his nose until I glared at him and he fixed it. He also left water running in a disconnected line under my sink and left for an hour long ""20 minutes"" while the kitchen flooded and water seeped into the ceiling downstairs.

Then when the manager came out to fix the things the first guy flubbed, he held his flashlight in his uncovered mouth, then touched the flashlight, then touched things in my home. I wiped everything down that he touched and aired out the house with open windows and a fan on exhaust, but I feel violated and unsafe and I will never use this disservice again.

James F.

Two Men and A Snake was able to fit us in the day after I reached out to them, while a few other companies couldn't come out to check the leak for at least one week. Rick was speedy and did a fantastic job!

Nancy K.

I can't say enough good and nice things about our encounter with Rich. He is friendly, personable, straight talking and great at his job. And they cleaned up so thoroughly. Gotta love a guy who asks for a broom and dustpan!

Kim M.

Jordan and Rick showed up early! I had called at 8:30telling Calli that my main line in the house was block. I also had a baby and a five year old in the house. She said that it would be later in the day. Then she said that she would try to work something earlier.

So at 12:10 Jordan and Rick came early. Told them it was the main line. They went to work. Making a suggestion that camera the line might answer some of my questions. And it did!

This has happened cause of tree roots, every 2 years we have someone out to clean out the line.

So in 2 years I'll be calling 2 men and a snake

Tyrone H.

So I have 2-10 home warranty service, which is great by the way.
My downstairs toilet was leaking at the bottom, and needed service.
They made and blew the 1st appt altogether; the 2nd appt was for between 2:00PM and 4:00PM the following day, got a call at 4:20PM from tech saying that he was on way UNLESS I didn't call back, then he wouldn't come over. I called back and went to ""voicemail full."" He didn't show. I called and spoke to (I think) the owner following day, and she sent a very knowledgeable tech out, and he fixed the problem the following day.
Bottom line is 4 stars because the owner of the company cares.
Deduct one star because I took time off from work for nothing, and it seems like they hire degenerates that are not at all customer focused.
Except the last guy, the only guy that showed up. He was great.

Janice M.

Awful service. Shoddy work. Promised a refund if $100 but never got it. Paid hundreds of dollars for work not sufficient.
Damaged my wall. I could go on and on.
I do not recommend at all.

Kathy B.

Thank goodness these guys came out! I had sewer backup in my basement due to a soft clog in the main pipe. They were very responsive and were able to come out immediately. Ron was so nice and professional and ensured everything was done properly before he left. I sure appreciate this great service.

Krsti R.

We trusted Two Men & A Snake, and a employee of theirs STOLE something from our HOME while they were working on our drain!

When we noticed the item was stolen we called the police, and the company DIDN'T RESPOND for a long while!

Calyn (Vice President ) finally called back, and said their employee ADMITTED TO STEALING the item, he got fired at that time, and said someone would return it to us, and SHE WOULD CALL to let us know when!

Nobody called, and that evening the gentleman who took the item returned it to us. ( it was slightly damaged)

Calyn didn't bother to tell us anyone was coming, SHE DIDN'T SEEM CONCERNED about the situation at all!

I couldn't believe Two Men and A Snake sent a man who just lost his job to our house, not knowing how upset anyone would be.

We were very upset with how uncaring, and EXTREMELY UNPROFESSIONAL Calyn was!

We asked for money off our bill, and she said she'd have to ask ""The Don"" ( Michael, the president) and get back! I took a couple days to get back!! She said we could have $75 off our next visit from them... WE DON'T EVER WANT THIS COMPANY TO STEP FOOT IN OUR HOUSE AGAIN!!

It's been close to impossible getting her to get back to us! THEY SHOW ABSOLUTELY NO CONCERN FOR THEIR CUSTOMERS!

Then I read reviews about how unprofessional Calyn could be!

I just wish I read these reviews before they came!!