Turner Plumbing

Chelly S.

They charged quite a bit to come and inspect the shower. They promised to talk to their design consultant a new shower head to keep water from leaking out of the glass shower door. They did not do it. Basically they did nothing and charged a bunch!

Savannah B.

Employee that came out on Memorial Day was extremely efficient, professional and kind. He was here within the hour and quickly fixed the issue with the plumbing in no time. I wish I had gotten his name. This company is lucky to have him.

Cindy K.

We just had Turner repipe our entire house and the experience wouldn't have been better. The workers were so professional and qualified to do the job. They were conscientious and polite. They cleaned up every bit of waste they created. Highly recommend them!

Jane S.

I'm giving them two stars instead of one because the owner ultimately made good on the price and I got a new water heater in one day. However, the entire experience was incredibly frustrating. I called yesterday because my water heater was leaking. The lady on the phone said they could get someone out the next day, which was great and I scheduled it. She further explained that if the water heater was leaking from the bottom it would likely have to be replaced, but if it was leaking from the top it might be repairable and that they would only know when they got out here to look at it. Call me crazy, but I assumed someone would show up the next day, look at the water heater, and let me know whether it needed to be repaired or replaced and give me a cost estimate. Instead, I got an early morning phone call from someone who said he was on his way to my condo with a new water heater. Confused, I called the office and talked to the lady I spoke with yesterday. She was defensive and stated that it was their normal practice to bring a water heater just in case it needed to be replaced. That seemed really odd to me, but okay. Then she proceeded to scold me for not telling her I lived on the second floor... Which I had absolutely told her the day before. She even asked if there was an elevator. And rather than just say that she didn't recall asking that, she seemed to want to argue about it. Since the water heater was coming and I felt that the likelihood was it would have to be replaced, I asked her about the cost and the brand of water heater. She said it was a Ruud 80 gallon water heater and the cost was $1600. She went on to say that the labor would normally be $434, but since I live on the second floor, my total cost with labor would likely be around $2100. I had done some research on my own and this seemed reasonable, but I still expected the technician to verify whether or not my existing water heater could be repaired, before installing the new one. When he got here, the technician brought the new water heater to the second floor and explained that he had been told to replace my current water heater. Since it is 20 years old, I decided not to press the issue and just let him replace it, based on the $2100 estimate I had been given. When he was finished, the technician came in and told me the total cost was $2592. I knew the $2100 was an estimate and that the labor might vary by a few dollars, but I didn't expect a full $500 more than the estimate. So, I told the technician what I had been quoted. He acted very confused and said that they had a flat rate for 80 gallon water heaters and it was $2592. What?! A flat rate? Why wouldn't the lady in the office who communicates with the customers know about a flat rate? Why would she give me a cost breakdown of the amount of the water heater and the labor that was $500 less? This was especially frustrating, considering that if I had not pressed for a price, the technician was sent to replace my water heater, no questions asked. No diagnostic visit... No options... No quote. Just replace it with no communication to me on the cost, if I hadn't pressed for it. The technician explained that the lady I have been speaking to was no longer in the office and that he couldn't call her. I stuck to my guns and refused to pay $2592. He called the owner and the owner called him back shortly and agreed to let me pay $2200. In the end, I feel that the cost was reasonable, but the entire experience was incredibly frustrating. They should've been much more transparent with me and the lady in the office desperately needs customer service training. This just happened, so I can't speak to the quality of the work. I assume that the water heater is fine and will work just fine. I'm happy to have gotten it repaired within 24 hours. And, in the end, the owner backed up the price I was quoted. But, due to the lack of transparency and customer service, I would not use this company again.

Greg D.

In Sept 2021 I called because I needed a new tub drain. I asked for a pop up for ease. What I received was the wrong drain the twist one. I had to pay for a service call that is 6 times the cost of a new one. I spoke with Watco and they said it was installed incorrectly. This one requires a wrench and a flathead screw driver each time to clean the drain. Why would they installed this model for a 78 year old to disassemble to clean the drain When I asked for the right model they insisted I would have to be charged again! Guess what for $20.00 I am able to install the new pop up model. This is the take advantage of seniors story.

Joyce E.

Copy of email I sent to Turner Plumbing. Having been a customer at my current address for 18+ years & my previous address for many more I was disappointed when I called your office Monday. I have a clogged toilet. I was told we are busy this week and have nothing. I responded with well I have 2 more toilets, its not smelling & its not leaking when can you come? Your phone girl after a BIG BORED SIGH - """"I dont know I'll have to check we have a lot of BIG (read - more $ than your stupid little toilet) jobs right now"""". I was then put on hold long enough to decided FU Turner plumbing. I guess my clogged toilet isnt high $$ enough for you to bother with. You really should be ashamed. I supported your business long before you were hot stuff but I will not anymore. Do not bother to call or respond I want nothing to do with your company. Dont bother with Turner they dont give a pahooty about their residential customers anymore.

K G.

WOW!! Turner is just wrapping up my re-pipe after a slab leak. Absolutely dreaded the process but they made it so easy and their guys were super professional and accommodating with excellent workmanship! Could not be happier!

Beth R.

We had a slab leak that was undetected by another plumbing company. Once we got the leak identified they sped out to help us! We were the last call on a Friday. Luli and Albi were very professional, friendly, and hardworking. Thank you!!!

Khadeeja E.

Extremely professional company. They showed up on time, fixed our problem, and were very friendly. Definitely recommend them for your plumbing needs.

Sharla V.

After having two plumbers give us quotes that were too high to snake a clogged kitchen sink, turner plumbing came to the rescue. Not only was their quote lower, the scope of work they ended up doing involved accessing a vent on roof of our two story house to snake the drain. This is the second time we've used turner, finding them to be reasonably priced, well equipped, polite, clean and highly professional. They also moved our appointment to the early morning after looking at the weather forecast and seeing the possibility of rain. This is a smart company with staff seeking solutions once they anticipate setbacks like weather. Thank you, Turner Plumbing. You will be our first call for all our plumbing needs.