Turner Plumbing

K G.

WOW!! Turner is just wrapping up my re-pipe after a slab leak. Absolutely dreaded the process but they made it so easy and their guys were super professional and accommodating with excellent workmanship! Could not be happier!

Beth R.

We had a slab leak that was undetected by another plumbing company. Once we got the leak identified they sped out to help us! We were the last call on a Friday. Luli and Albi were very professional, friendly, and hardworking. Thank you!!!

Khadeeja E.

Extremely professional company. They showed up on time, fixed our problem, and were very friendly. Definitely recommend them for your plumbing needs.

Sharla V.

After having two plumbers give us quotes that were too high to snake a clogged kitchen sink, turner plumbing came to the rescue. Not only was their quote lower, the scope of work they ended up doing involved accessing a vent on roof of our two story house to snake the drain. This is the second time we've used turner, finding them to be reasonably priced, well equipped, polite, clean and highly professional. They also moved our appointment to the early morning after looking at the weather forecast and seeing the possibility of rain. This is a smart company with staff seeking solutions once they anticipate setbacks like weather. Thank you, Turner Plumbing. You will be our first call for all our plumbing needs.

Kyle E.

Ok, this is my experience with this family owned business: perfect!! I know nothing about plumbing, but have used countless contractors on numerous rebab projects over the years in Jacksonville, I always come back to their team. They get the job done : Once!! No need to get them back ever for a redo ....quality costs money, but done right, the long term savings are real! Kudos to your crew he helped us today at 5:00 pm !!

R C.

I called and asked a question that the female said she was unable to answer. She took my name and number with the promise of a return call. It's been 6 weeks and no return call. Untruthful!

John O.

If you're looking for an affordable, professional, and timely plumbing company, look no further! I had a main line clog that I was unable to clear myself with a rented 50 ft auger. (Lesson learned. Leave it to the professionals) We thought we needed to use a camera to see what was causing our drain issue, but Turner plumbing was able to clear the line properly and within 45 minutes which saved us money. They also didn't charge extra for bringing the camera since they didn't need to use it. Very grateful for the honesty and quality work provided from this company and their employees.

Loretta P.

Our toilet was backed up and we needed it taken care of... Turner came to the rescue and fixed the problem in less than an hour! They even made sure the toilet tank could hold as much water as possible to flush with added gusto and less likelihood of further plug-ups. The plumber was friendly and efficient. He even said good bye to our fierce little chihuahua!

John R.

First time using Turner and definitely not the last. I bought a new water heater from Lowe's to replace my old one that was on its last leg. Lowe's came out and gave me an estimate for the install and charged me $35.00 for just the estimate. Their install quote was absolutely ridiculous to replace an electric heater with the same size electric heater, so called Turner to get a second opinion. Lowe's also was horrid in the order process and I had to call multiple times just to have them tell me they couldn't find the water heater I bought from them, and then miraculously it shows up 30 minutes later. When I went to pick it up, they couldn't find any of the paperwork so just let me take it and hand wrote a pick up receipt. Just horrible. Turner quoted their rates over the phone and got me on the schedule that week. Their techs Zach and John showed up right on time and finished the job before lunch. They didn't charge me for any BS labor or parts I didn't need, and worked efficiently and hauled off my old clunker after testing the new unit to make sure everything was right and it worked. Definitely will use them again. The new unit works great. Thank you!

John G.

I fired Turner Blundering! Here's the Saga- Our master shower handle broke off so there was water streaming from both the shower head as well as the handle shaft. I had to cut off the main water valve outside to stop the flow (5 gals every 15 minutes). Called my home warranty company and they assigned Turner Plumbing Co. A couple days later they arrived and after approx 1.5 hr assessment by two personnel the lead technician informed me that they would need to replace the handle cartridge(Moen-$85) and also cut out the tile around the handle and replace the valve assembly inside the wall. Their Cust Svc Rep then got back to me a day later to say the repair would be under warranty except for having to replace/glue back in place the cut out tile area around the handle which Turner does not do. Realizing I had the Moen original installed fixtures warranty I contacted them, sent some pictures from my phone for reference. The Moen Tech said I only needed to replace the cartridge, and no sawing or valve replacement was necessary. Moen shipped the cartridge to me with 2 day delivery for free. So I relayed that information to the Turner Customer Service rep so she scheduled the follow-up visit ( """"owner supplying the parts"""") another two days later. So then the same lead tech and a new helper came, and after spending about an hour and a half again, making multiple trips back and forth outside while on the phone (I suspect rookie training here), the Tech informed me that despite all their efforts and replacement of the cartridge that I had supplied, there was still water leaking from the shower head. He then indicated it was due to the fact I did not authorize them to cut out the tile and replace the valve assembly like he originally diagnosed (via phone perhaps?) He said he was sorry but had to leave to another appt and for me to call Customer Service to determine a fix. He did appear to feel bad for me, but """"Leaks be damned!"""" he had another appt scheduled. So there I sit, again with a leaking shower head, after two visits and approximately 3 hours of Turner time in my house--yikes?!?!? So Customer Service calls me back approximately a day later (don't forget- I'm still running outside to turn on and off the main valve everytime we need to have water) she informed me that there's only so many hours authorized by my warranty company to fix the problem, and also since I did not authorize the cutting out of the wall and valve replacement that any additional service time over the warranty allotment would be borne by me( at $90/hr). So I asked her how many hours were authorized and where do we stand on the time clock for the use of those allocated hours. She did not know and told me she'd have to research and get back to me. She got back to me the next day, and LUCKY ME!, there was 1.25 hrs left of the warranty allocation( of course trip time would eat up half that...), so the repair estimate was somewhere north of $200. OK, so if you are wondering, this has now been about EIGHT days, where we have a leaking shower head that won't stop and we have to run in and out to the outside of the garage to turn on and off the main valve. Remember- everytime we turn it back on for toilets, sink, etc, there's about 5 gals every 15 minutes just running down the drain in our master bath. So I did what I should have done after the first visit. I called my warranty company back to complain. I told them I had zero confidence in Turn-No's capability and in reality, they should remove them from their service provider list for shoddy response and poor technical proficiency. The Warranty Company Cust Svc Rep was aghast, and stated that I should have been assigned the """"Emergency"""" category for repair due to the constant leak. She assigned API Action Plumbing(386-506-9725) around 11:30 am, and they came out at 6pm. Their technician spent 30 minutes resetting the cartridge and it was fixed- no leaks! I hugged him! He showed me what the most likely culprit was with the leak- there was a jerry- rigged pin that had been crudely shaped to resemble the cartridge hold down slot pin and it would not seat properly in the cartridge channels, hence water flowed through the gaps and up to the shower head. A 30 minute fix! Same Day! Thank you API Action Plumbing(386-506-9725)! John epilogue-- Oh, the next day I received a voicemail from the TurNOT Customer Service Rep asking when I wanted to schedule them to come out and fix the problem....