Turner Plumbing

John G.

I fired Turner Blundering! Here's the Saga- Our master shower handle broke off so there was water streaming from both the shower head as well as the handle shaft. I had to cut off the main water valve outside to stop the flow (5 gals every 15 minutes). Called my home warranty company and they assigned Turner Plumbing Co. A couple days later they arrived and after approx 1.5 hr assessment by two personnel the lead technician informed me that they would need to replace the handle cartridge(Moen-$85) and also cut out the tile around the handle and replace the valve assembly inside the wall. Their Cust Svc Rep then got back to me a day later to say the repair would be under warranty except for having to replace/glue back in place the cut out tile area around the handle which Turner does not do. Realizing I had the Moen original installed fixtures warranty I contacted them, sent some pictures from my phone for reference. The Moen Tech said I only needed to replace the cartridge, and no sawing or valve replacement was necessary. Moen shipped the cartridge to me with 2 day delivery for free. So I relayed that information to the Turner Customer Service rep so she scheduled the follow-up visit ( """"owner supplying the parts"""") another two days later. So then the same lead tech and a new helper came, and after spending about an hour and a half again, making multiple trips back and forth outside while on the phone (I suspect rookie training here), the Tech informed me that despite all their efforts and replacement of the cartridge that I had supplied, there was still water leaking from the shower head. He then indicated it was due to the fact I did not authorize them to cut out the tile and replace the valve assembly like he originally diagnosed (via phone perhaps?) He said he was sorry but had to leave to another appt and for me to call Customer Service to determine a fix. He did appear to feel bad for me, but """"Leaks be damned!"""" he had another appt scheduled. So there I sit, again with a leaking shower head, after two visits and approximately 3 hours of Turner time in my house--yikes?!?!? So Customer Service calls me back approximately a day later (don't forget- I'm still running outside to turn on and off the main valve everytime we need to have water) she informed me that there's only so many hours authorized by my warranty company to fix the problem, and also since I did not authorize the cutting out of the wall and valve replacement that any additional service time over the warranty allotment would be borne by me( at $90/hr). So I asked her how many hours were authorized and where do we stand on the time clock for the use of those allocated hours. She did not know and told me she'd have to research and get back to me. She got back to me the next day, and LUCKY ME!, there was 1.25 hrs left of the warranty allocation( of course trip time would eat up half that...), so the repair estimate was somewhere north of $200. OK, so if you are wondering, this has now been about EIGHT days, where we have a leaking shower head that won't stop and we have to run in and out to the outside of the garage to turn on and off the main valve. Remember- everytime we turn it back on for toilets, sink, etc, there's about 5 gals every 15 minutes just running down the drain in our master bath. So I did what I should have done after the first visit. I called my warranty company back to complain. I told them I had zero confidence in Turn-No's capability and in reality, they should remove them from their service provider list for shoddy response and poor technical proficiency. The Warranty Company Cust Svc Rep was aghast, and stated that I should have been assigned the """"Emergency"""" category for repair due to the constant leak. She assigned API Action Plumbing(386-506-9725) around 11:30 am, and they came out at 6pm. Their technician spent 30 minutes resetting the cartridge and it was fixed- no leaks! I hugged him! He showed me what the most likely culprit was with the leak- there was a jerry- rigged pin that had been crudely shaped to resemble the cartridge hold down slot pin and it would not seat properly in the cartridge channels, hence water flowed through the gaps and up to the shower head. A 30 minute fix! Same Day! Thank you API Action Plumbing(386-506-9725)! John epilogue-- Oh, the next day I received a voicemail from the TurNOT Customer Service Rep asking when I wanted to schedule them to come out and fix the problem....

Victor C.

Arrived 15 minutes after the 2-hour scheduled window. I wasn't too upset by this because i understand a job can go over what's scheduled. The guys were polite and seemed competent in unclogging my drain line. Big surprise when they padded the bill for an extra 30-minutes (+$62). Claimed service call includes 15 minutes driving. So really your first hour at $124 is reall only 45 minutes. This was never explained when i called for pricing. One star because they finished within the 45 minutes and still charged for an hour and a half. I made them call the office as I disputed the bill. Manager confirmed GPS arrival at 1:11pm (was 1:15 by my watch), they were finished, packed and presented my bill at 2:03pm and still charged $188 (1.5 hours). Scammers

Rich R.

Mac at Turner Plumbing is great! He is very respectful, courteous, and professional. He demonstrated expert workmanship.

Quy M.

We needed a back flow installed before having a irrigation system put in and I decided to called this place base on the reviews. What a mess. I made an appointment to have someone come out and was told that I would not get an estimate until 2 days after the person comes to my home. That doesn't really make sense but whatever. The day of the appointment I was called and left a voicemail asking if the appointment could get pushed back an hour, again doesn't make sense since I told them I was not going to be home for the estimate in the first place and that no one was needed to be present for them to look at my yard. I called the day after the guy came to see if they have an estimate considering he was on my property for only about 5 minutes (checked security footage) and was told he was not in the building at the moment and that someone would call me back. That was the last of it and haven't heard from them since. I'm going steer clear of this place for ALL my plumbing needs. They don't seem to be very reliable especially if they can't seem to get their ship together.

Heather D.

The plumbers arrived very promptly & was very knowledgeable. Joe & Matt was able to access the issue & fix the broken pipe promptly. They went above & beyond to give us references to help resolve our other issues caused by a broken water pipe. I would recommend them to anyone & will definitely be using Turner Plumbing in the future for all our plumbing needs!

J A.

A great response and price. Had a clogged drain beyond the pt tap and it was cleared in 15 minutes. Friendly plumber and professional.

Deborah K.

Called because of a slow drain, they promptly came out on time the next morning. John and Justin showed up and got to work right away. These two were very professional (ok, they also cracked me up at times) and got the problem taken care of quickly. I will definitely use them in the future

Melissa Z.

My family and I moved to Jacksonville about three months ago. We have had several plumbing issues in our home including 2 sewer main clogs and a slab leak. Turner Plumbing was quick to respond in each situation providing friendly and quality work in our home. Most recently, we noticed water coming in under my daughters room and in the bathroom. Of course, this happened on a Sunday. After calling Turner, they arrived at my home an hour later diagnosing the problem and giving us a couple of different solutions for repair. We opted to replumb the entire home through the attic, rather than waiting for another copper pipe under the slab to burst, and flood. Luli and multiple other team members got started bright and early Tuesday morning, and had our water back on by Thursday afternoon. They really did a terrific job and explained everything they were doing as they went along. After having to make multiple holes in walls and tile throughout the house to reroute pipes, Turner had those repairs done quickly, so that our home was back to normal by Saturday. I would wholeheartedly recommend Turner Plumbing for all of your plumbing needs. They are quick, efficient, reliable and do great work. Terrific company!!

Sarah J.

I've used Turner Plumbing for years and have found them to be professional, honest, and reliable. Price wise they are about the same as others per hour and I've never had to have them come back. Not only would I highly recommend them, I often do.

Traci D.

Set an appointment for an estimate...no show. Gave them a second chance... No show again. I wouldn't waste my time calling them