Tucson Plumbing

Cherryl Ann B.

I've been using Tucson Plumbing for several years, and just had a new hot water heater installed. Also I use a water filtration system on my house and they just changed the filters. My water tastes great. Last year the water never quite tasted right even though they came to check it. I'm not an expert but feel they are a little expensive; however, in my case I like the customer service and the ability to reach them easily. They've never been late for an appointment. The guys are always pleasant but I think some are more talented than others. In general I'm very glad they're there for my plumbing needs.

Ben H.

Scope was to check BBQ grill gas hookup and ensure right line between gas line and grill was used. The plumber checked and found the solution with my help in providing the manual and determined he did not have the right parts. So he went to the hardware and got the part and installed the right line. The installation was a plug in play but it took about as long as I would have replaced it - expecting quicker for a plumber. In the end, I was charged for the hardware trip and longer than expected install - what started out as a $69 trip charge (which was basic) but it quickly added up for a $550 plumber job to replace 2 basic gas flex hoses! Very expensive for basic work in my opinion.

David W.

This company responded to my emergency of a faulty sewage pump system. I was particularly impressed with Dave who worked diligently to identify and repair the problem. He was pleasant and professional. He utilized his support system to figure out what was needed to effect the repair.

I would not hesitate to call in Tucson Plumbing. I will definitely ask for Dave Willoughby to attend to our plumbing needs.

John D.

They came out to do what turned out to be some very trivial plumbing tasks at a minimum of a $69 trip fee which was agreed to. Once they arrived they gave me the quote (on the spot) it was $429 for what eventually turned out to be 1.5 hours of work and 3 inexpensive parts that I could have purchased at Hope Depot for $15. The quote was $429 which lead me to believe that maybe they might needed 4 hours to do the job...... but actually took 1.5 hours! These guys are rip off artists! An honest plumber would have charged me for the time ($/hr) it took and the parts at a reasonable price. And to top it off, when the owner was contacted he did nothing to reconcile the problem. This place cares only about one thing...... themselves! Poor customer service and a greedy owner! I would not recommend this place to ANYONE.

Julie J.

Jasper at Tucson Plumbing was so nice. I was having trouble changing our water filter and was having a rough day and Jasper offered to come out right away and help me. You don't get customer service like that anymore. He went over everything with me and made it so easy. I can't thank him enough! I wouldn't hesitate to call them in the future for my plumbing needs.

Maria M.

I find that Tucson Plumbing was a very acceptable company. They were very respectful and knowledgeable. I had a persistent leak. And they solved the issue and at a reasonable price. I am more than satisfied with this company.

Jay G.

I had a leak under the foundation and because the house is post tension, the pipe had to be re routed. Technicians Ernie and Lalo completed this task in only 1/2 day to restore hot water to me and my family. They were courteous, professional and did a fantastic job. I would highly recommend.

Geri S.

The serviceman was very nice. He adjusted two toilets so they would flush efficiently. I also had a new kitchen faucet I wanted to have installed. He received an estimate for the installation from the home office. The estimated charge was $629.00. Unbelievable! I sent him on his way......I paid the 69.00 trip fee. So the estimate was $629.00 to install the faucet. The serviceman adjusted the water flow in the toilets and said they were fine. I watched a 10 minute video showing how to install a faucet on you tube. Hardly a job worth $629.00! I think the elderly should be very careful!

Megan S.

I called on a Wednesday to schedule a plumber to come out for a construction bid. We scheduled for Friday. They gave me a range of time that they would arrive which was 8am -12pm. They also told me about their 70$ bid charge that would apply to the bottom line if scheduled. All of that was fine, except they never showed up. Thank you, Tucson Plumbing, for saving me the 70$ and showing me up front that you can not be dependable! I'll go with the other bid that showed up promptly, for free, as they promised.

Larry S.

The quality of their work is not at issue here. They get two stars for exorbitant prices. We had them come out to replace a leaking seal in the toilet. Popped in a new seal, fixed. Then we asked them to swap out an old shower head for a new one that I provided. A couple twists, done. The bill came to $30 for the plastic ring (under $5 at stores), and $229 for labor. I found that charge outrageous and told them so, but they insisted the charge was correct. If you call Tucson plumbing for any simple repair, be forewarned. Their pricing is inexcusable.