Tucson Plumbing

Rv M.

This is specifically for Steve T

We called Tucson Plumbing and talked to Dori, the dispatcher. We told her that we had a clogged kitchen drain and a leak. She said she would get someone out to see us on Monday, since we called on a Friday. We asked if all the plumbers were employees and she said yes! She also said that all the plumbers were employed ten years or longer.

When the plumber showed up Monday, we found out that Dori did not accurately describe our problem on the work order, but he came expecting only a leak. We also found out that the truck that came out with the plumber, who was an independent contractor, was not fully equipped to handle a clog further than 50 feet from the kitchen sink. (our clog was past 50 feet. The longer snake was not on the truck due to the lack of equipment distributed to the contractors.

The plumber. Brian, was very exceptional, and was highly skilled. However, without the proper tools, he did his best,

After over three hours, Brian left with everything apparently working properly. An hour after he left, the Clog returned and was worse than when we started.

We called, and Brian was to return the next day. He snaked it again with no success. He needed a longer snake!

We immediately called the company and talked to Jasper, the supervisor over all the contracted plumbers. WITHIN THE COURSE OF TWO MINUTES, JASPER INSULTED MY WIFE, INSULTED ME, AND WAS SO RUDE, I ALMOST CAME THROUGH THE PHONE! Not only was he rude, but he lied to us blatantly throughout the phone conversation. This guy has no business being on the phone ever with a customer. He has 0 people skills!

We had to overlook Jasper's temper, bad manners, and rudeness with the hopes that they would return without charging us more than the $586 we already spent.

Brian returned the third time with the proper snake. The problem was fixed to our satisfaction.

We would highly recommend Brian, but were very dissatisfied with Jasper and the high prices charged by Tucson Plumbing.

Elizabeth B.

Highly recommend!!
I've used Tucson Plumbing several times over the years. They have always been friendly and reliable.
They have replaced hot water heaters, unclogged toilets and found where a leak originated in my rental unit.
Their pricing is fair and customer service is professional.
I also appreciate their support of the community.

Lori K.

Great service can be hard to find, especially when you need help quickly. Tucson Plumbing not only fit us in the same day, but provided excellent customer service and professional, quality work!

James B.

Received an estimate for $650 to install a water filtration system that we purchased separately. I called to schedule the installation and was told that it would be an additional $200 because they had to run a line to our kitchen. Ok, now the estimate is $850. The tech called on the day of installation and told me that it would now be a minimum of $1,100-$1,200. Seriously?!

Sue P.

This past Wednesday our tankless hot water went out for the 4th time. In the past, Tucson Plumbing has been able to diagonose and repair our problems. The hot water heater was putting out a ""code 11"" which indicates that the gas is not properly igniting. This past April Tucson Plumbing replaced the igniter switch. When they came out on Wednesday, the plumber/tech came out without a gadget called a manometer, a standard and critical tool used to analyize gas pressure. When the hot water heater company refused to work with him without the tool (duh, the unit runs on gas), the tech said that his boss would not let him come back till the end of week, walked off the job, and totally screwed us. The good news is that hours later Pioneer Plumbing got us up and running.
I do not recommend Tucson Plumbing. I will never use them again for anything.

Paul P.

Tucson plumbing was extremely fast in getting out to my home. Their were very professional unfortunately they wanted about 10000 more then the other bid.

Martha G.

A drain always stops draining on a Sunday, right? Not a problem. I called Tucson Plumbing at 9 AM, requested an afternoon appointment after 1 PM and they were there at 1:30 PM. Darwin was the plumber who was dispatched - he was pleasant and skilled in his work. Within a short while, the drain was cleared - I couldn't have asked for a better experience. From now on, Tucson Plumbing will be my ""go to"" plumber! Thank you Tucson Plumbing!

Kerri B.

As an out of state income property owner with an emergency plumbing issue, you want a company with excellent customer service and professional ability to handle tenant issues with reasonable respect and decorum. After calling the owner, Jasper, myself it was clear he was not willing to hear our concerns and for lack of a more appropriate term, he was a bully and threatening. It is not my nature to write negative reviews, yet while attempting to have a ""meeting of the minds"" - communication went from poor to disastrous. This is a situation where it is necessary to post my experience and would not recommend due to aggressive tone and non-flexibility. It is unfortunate we could not come to an understanding which was equitable, rather than posturing and abusive.

Manu S.

The tech was very pleasant, clearly very experienced, and did an excellent job repairing our pinhole leak in a 3/4"" copper line, but the resulting $521 charge was a bit exhuberant. We had the repair done on a Sunday morning and admittedly, the service was prompt (within 2 hours of our call), so I was prepared to pay a bit more for the work, but we were clearly overcharged by about $200.

Cherryl Ann B.

I've been using Tucson Plumbing for several years, and just had a new hot water heater installed. Also I use a water filtration system on my house and they just changed the filters. My water tastes great. Last year the water never quite tasted right even though they came to check it. I'm not an expert but feel they are a little expensive; however, in my case I like the customer service and the ability to reach them easily. They've never been late for an appointment. The guys are always pleasant but I think some are more talented than others. In general I'm very glad they're there for my plumbing needs.