Tucker Hill Air, Plumbing and Electric

Bernie J R.

Chris Pruitt was my technician for the day. Wow, do I have a wonderful story to tell the readers about this company! On 1/5/2024 Chris came in to do a routine check-up and flush on my water heater. This was just supposed to be a simple in and out job, however, while checking the anode rod, the nipple snapped off at the tank. He tried using a spit out tool to get out the nipple and tried everything he could but was not successful. Unfortunately, the tank was now compromised and my family was without hot water. Shortly after, he gave me an honest and transparent update about how I would need to buy a whole new water heater system. Immediately I was displeased at the current situation. This by all means was none of the technician's fault it was all due to a 10 year old water heater that lacked proper maintenance and anode rod replacement from the previous owner. Nevertheless, a few minutes later I received a direct phone call from the owner of the company, Jeremy P. He notified me that a new water heater will be coming that day and will be installed by end of business at no charge to me! Up to this point in my life as a homeowner this probably was the BEST OUTCOME I get could get as a customer to Tucker Hill. Could you imagine the things that were running thru my mind once I found out I had to pay for a whole new water heater install? I was stressed, my wife was pissed that we were going to be without hot water (and for how long), and I knew I just couldn't afford a whole new water heater. But no! Tucker Hill Air, Plumbing and Electric came to the rescue and eased my stress and eliminated my worries. They are absolutely the best in the Valley! At first I was hesitant to stay as a customer with Tucker Hill over the months, but after last week's events, I am 100% confident now that I can rely on Tucker Hill Air, Plumbing and Electric anytime for any of my home maintenance and repair needs! Thanks Chris and Jeremy, I appreciate what you guys did for me and my family.

Max H.

I've been in their membership program for awhile. I had an initial service years ago that, if I signed up for the valued customer program, got me a little bit off the total cost. Since then they've been very good about checking in with me. I did have a not so great experience with one technician but nothing that bad. Today a tech named Chad Salerno came by and was great. I had some amateur questions he answered and he did a tune up on my system, which was all I wanted. He could tell I didn't like the last experience and did a good job of explaining the service that happened last time and the why behind it.

Pam S.

We received a advertising flyer in the mail and called. Paul Nash their technician came out looked at the problem (Plumbing) took pictures and sent them to us. Also, provided a quote for the work and gave us his phone number. After REPEATLY AND REPEATLY calling the office to have him give us a call, as of TODAY 11/29/23 we have yet to hear from Paul Nash, even though the person in the office says that they have passed on our messages. We have even left messages on his phone number he provided. Everyone that has given a review here says how wonderful they are, but in my opinion, this is POOR CUSTOMER SERVICE ALL AROUND AND A COMPANY THAT HAS AN EMPLOYEE THAT CAN'T RETURN CALLS.

Kevin O.

Six months after sending the request through Yelp, they got back to me. They may be great if you somehow find them by other means, but don't count on responsiveness as one of their strong suits. Went with someone else who completed the job in two days.

Will B.

They were timely, informative, friendly, and respectful. Still waiting for some further pricing on service.

Doris H.

Our a/c went out during the hottest weather they came they replaced in extreme heat and were amazing working under those extreme conditions, they apologized it took so long working in the attic in 152degree temperatures. Thank you Tucker Hill!!

Steven B.

The only reason I'm giving them 1 star is because I can't give them zero stars. Them came out and looked over my A/C unit and then said that it will cost $1712.00 to get everything done. I told them hell no and asked a friend who sells A/C units to look mine over. He told me that my unit is worked by just fine and I don't need anything they are asking for. So buyer beware!!!! They suck. They want your money. Stay away from them...

Erin C.

Last summer, we had a problem getting the house cool, so we called Tucker Hill since my husband knew of them through his company. After a few minutes of inspecting the unit, he says that we need to buy a whole new unit. Our current unit is only about 3 years old and a Trane, so there is absolutely no reason for us to spend thousands to replace it, and he couldn't (wouldn't) tell us exactly what was wrong with the unit, so we declined. He did a Freon recharge and left. The recharge helped somewhat and we mostly survived with fans since we were nearing fall. We just now turned the machine back on to combat the heat and we're having the same issue as before, but way worse. However, now my husband is a certified HVAC technician. He and his mentor looked over the unit and by chance found that a panel that never gets opened was loose. Suspicious, they opened it and inspected the inside. They found a part (the Shrader valve) had been loosened to the point where it caused a Freon leak, eventually causing the compressor to choke. Tucker Hill is the only company that touched our unit without our supervision, so what are the odds that a part most companies don't even check and doesn't loosen on its own ends up breaking our machine after we decline to purchase a new unit?

Needless to say, I am beyond grateful that my husband can now service our own machine so I don't have to rely on companies like Tucker Hill.

Eric D.

Cancelled on me twice!!! Needed an electrical repair. THEY cancelled my appointment the day of and asked me to reschedule. I asked for new times. THEY told me their availability and then I confirmed the time immediately after. The day of the appointment THEY said they didn't have me on the schedule. No way I'll give them my business again.

J M.

Wonderful technician Daniel Medina. The job was done on time on budget. Great value. I don't have to worry about the water heater for 12 years. Full guarantee and service agreement. They will come flush annually also. Diod rod replacement included also.
Great interaction with office and tech.