Tub Cove

Julie O.

We had a tub installed in a cabin. We love the results! The quality is excellent. Beautiful beefy tub and walls. The whole experience was very positive. Choosing was not overwhelming and the installation was very smooth.

Mario M.

Jim and his team were exceptional! I needed a tub replaced in my rental property. Unfortunately, I don't live in the same state as my rental. I called Tub Cove and started working with Jim. He was extremely professional and went above and beyond to explain things over the phone. He also went the extra mile to do a thorough inspection of my existing tub and surroundings, checking for any possible leaks and water damage. He even went the extra mile to walk down into my garage and check for possible water damage there. This was extremely helpful since I wasn't there in person. We were fit into the schedule within 2 weeks of our first conversion (and this was over the holidays, spanning across new years). The whole job only took 2 days. The teams that came in to do the replacement were professional and cleaned as they went. I would recommend Tub Cove 100% and would most definitely call on them again.

Mimi N.

I had an appointment scheduled for 01/19/2021, 1pm , I called and confirmed and was informed that they are on the way. Took a day off from my job for this. They never came nor called me. I called several times, no one picked up the phone.
I would not recommend this company. My time is as valuable as your time.

Jason P.

The new receptionist Lizzy was very friendly and promptly scheduled a time for Tub Cove to come by. Jessie took care of what was needed and I recommend him for future work. Thanks!

Mike B.

This company was once reputable. NOT ANY MORE! The new owner & manager are flakey. They gave me a quote that included a wallboard install. 3 weeks after the quote I called and asked why no one has scheduled the wallboard installation as my cove install date was just a few days away. They told me they fired the scheduling person. I said I would just do the wallboard myself and please subtract the labor and materials from the total. Jeremie agreed. As he hung up the phone I could hear him screaming profanities. I did the wallboard myself and the following monday the installer came and installed the cove. Now they tell me the quote never included the wallboard installation. He is a bold faced liar. DO NOT HIRE THIS COMPANY!

H D.

They replaced my tub and did a decent job. The drain plug stopped working so I called to have someone come out. They scheduled me for a morning appointment, I stayed home from work to meet someone. About 20 min after my appointment was scheduled, I called to see where they were. They informed me that they won't come out to my area just to check the plug..? Could you tell me that BEFORE I take the time off work? Like when you ""schedule"" said appointment..? Very annoyed. They said they would call if they have any work in my area.. We'll see if that ever happens..

Jason P.

This company is absolutely not professional. They flake on appointments, Shelly is extremely rude on the phone, and they waste your time. Steer clear.

Kim G.

I can't recommend these folks enough. Every single person we dealt with, from Shelley on the phone to Dan (?) who came out and did the estimate, to the guys who did the work (1 guy on day 1 to do the tub, guy #2 the following day to do the surround and trim), were courteous, answered questions, and in the case of the guys who put in the tub and surround, very clean and took care to move furniture so they could get a tarp down and use that for a work space. Our new house had an old ""all in one"" tub and surround insert that had cracks, and ""bounced"" as a result. We went with a new tub and Formica surround. Dozens of colors to choose from and Shelley helped make sure we picked the right white for the edging. (So many different whites!)
Don't know how their prices compare to others, but this is the company to hire. Locally owned, not a franchise, which is also important to us. And our tub looks awesome!!

Allison D.

I wish I could recommend this company as there are some kind folks who work there. Unfortunately, the person who did our installation did not do a good job and did not clean up after the job was done. When he came out to fix the failed laminate, he apologized for not cleaning up after himself. But then when he was done, he asked me if he'd cleaned to my satisfaction -- and argued with me when I pointed out the adhesive he'd dropped on the tub. He then accused ""somebody"" (i.e., my husband or me) of sabotaging his original work.

The work involved removing ceramic tile. Not cleaning up meant that there were shards of ceramic left throughout our bathroom, foyer, and down the hall of my building. This was a safety hazard. Since the mess followed him out to the parking lot, I had to clean after him so that it did not cause injury to my neighbors or result in me getting a fine from my homeowner's association.

While the product itself has been fixed and looks fine, I did not appreciate having to clean up after the worker or dealing with his unprofessional interactions--especially since I'd expressed reservations about having the same person come back to repair.

I shared my concerns about the second visit and asked for consideration of my time in the final bill on 4/9/18. Shelley at TubCove agreed the behavior was unacceptable and that she would forward my concerns to the company owner in Arizona. I have yet to receive a response but will update this review should I hear back.

UPDATED: I changed my rating from 2 to 3 stars. TubCove's owner called me to apologize for the service we received from the installer. During our conversation, he said they talked with the installer who admitted to skipping ""a critical step"" in the installation, which resulted in the failure of the product. They refunded me $150.

Jules J.

Apartment Unit. Needed a cost-effective basic tub cove installed between tenants. TubCove was fantastic in scheduling around my departing tenant's needs. But the install exceeded fantastic. The 50 year old showerhead broke off behind the wall. The installer notified me, clearly explained our options, then was competent enough to affect the repair without shutting down the project. Left the space immaculate! Possibly some penny-cheaper options out there, but I've found my shower stall folk! Fully recommended!