Trusted Plumbing & Heating

A B.

Charged $600 to replace a garbage disposer, for less than an hour of work. This will be the last time I'll ever use this place.

PS: My reviews of this place keep disappearing on Google Maps, which is just nasty. Instead of doing all of this social manipulation, this business could just decide to not scam people but that is too hard apparently.

Ryan H.

I had Nathan C out to inspect and diagnose our drainage issues. Toilets were gurgling and eventually stopped flushing. Nathan flushed a few times, got on the roof, and claimed the work to be completed. The bill was $400! We paid it, and 33 days later, it got worse. Toilet leaking, washing machine won't drain, shower, the works. I called them back for assistance and the lady said I have to pay another $50 to diagnose the issue. Fool me once shame on me.... Please look elsewhere before calling this business. Ironically, I don't trust them to properly diagnose or stand behind their work. Trust me, stay away.

Terry F.

Had them out to fix a couple issues at my Mom's that I just couldn't get to, they did an excellent job at a fair price, they were clean cut and in full uniform. Mom was very happy with the work and I was pleased to hear such an fair and honest job was completed.

tammy t.

These people are wonderful! They came out last minute, did a fantastic job fixing my broken/root filled sewer line, and added a clean out all for a super reasonable cost. They even did some extra work without being asked, without charge, because they deemed it necessary to get the job done right. I am 10000% going back to them when I need to get my pipes lined (sadly sooner rather than later) but I can trust they aren't going to rip me off and they are going to do the job right! Totally recommend!

Benton T.

I highly recommend using a different company. Their incomplete work caused my finished basement to flood. When I was standing in about an inch of water I called them just to get a very sarcastic ""good luck buddy"". I was blown away by their dismissal of the issue and horrible customer service and of course their shoty workmanship.

Aaron B.

WOULD NOT RECOMMEND!! SCAM ALERT!!!
DO NOT TRUST

They came out to look at our heater. said they couldn't replace the gas valve so they would need to charge us 3500 to replace the heater. They charged us 125 for this assessment . Something didn't seem right to me. I watched a couple videos online and realized that the problem was the thermocouple . I went out and bought one for $8.28 and replaced it myself . The heater is now working perfectly . He should have been honest when he looked and saw the corroded thermocouple .

I would consider this company a scam. This is honestly embarrassing that I could do this myself and regret agreeing to their fee.

Next time your gas heater at home is having issues just call me instead.

Christy P.

Came home from work to my hot water tank flooding my garage. Called around and was pleased and thankful to find this company who said they could fix the next day. First I was told they would be here between 10 and noon, but closer to ten. By 11:30 I hadn't heard from anyone so I called back and was told I was on the schedule for 12 to 1pm. Ok fine....still trying to be grateful they could get it replaced today. 2pm comes and still no water heater.....call again and told he is still at least an hour plus away, but on his way. It is now 4pm and called back to be told still another 20min away. Been stuck waiting on my only day off with no water. Thanks a bunch. Let's just hope he gets here and knows what he is doing. My confidence at this point is not good.

Roger T.

Do not trust!

Do not hire.

Did a plumbing job 4 me.
Lasted 9 days.
$900.
Did nothing to rectify.
I called the manager promised to refund half the cost. It should have been the whole amount.
Did not offer to come fix.
Used beacon plumbing.did great work.!

I called multiple times..emailed.
Nothing.
He is a man of dishonor!!!

Zhen Y.

Trusted Plumbing and Heating company was came to site quickly and very knowledgeable . He replaced broken sewer pipe for the house and digging back under footing into crawl space to
install new plastic pipe.

Brook Y.

Had to reinstate Yelp for this hot mess!

So, I really had a bad taste in my mouth after my initial visit in July 2016. I had ""Trusted Plumbing"" come to fix a possible leak in my toilet and while they were here I had them look at my kitchen faucet that dripped due to a leaky washer.

They replaced the cock/ball in the toilet. It was supposed to be new and help save water. It would take a long time to refill the bowl, but OK. It seemed to work fine. (We will return to that later.)

When it came to the kitchen sink faucet, they said they couldn't replace the washers and I would have to get a whole new fixture. So $500 later I had a new sink and with the toilet it was over $700!

Fast forward to September 2017 when I get a call from neighbors saying they hear rushing water. Turns out the tank was empty and trying to refill. I ended up calling a different company to fix the problem. When I called Jim, he said his work was only guaranteed for a year and then he tried to put me on hold.

If I have learned one thing in life, never trust a company that calls themselves Pros, Best or Trusted. I will be the judge if you are to be trusted or not.

I would recommend calling Washington Energy Service instead.