Trust 1 Services

Tara S.

Garbage Disposal replaced. Charged over $1,140 AFTER the device was installed. When asked upfront what the cost of the device would be, I was told the repairman did not know as it was in his truck. I explained that the device had been replaced 4 years ago and asked the average lifespan of it. I was told 3 years. When I looked it up online, it's 7-8. Company will not send an itemized receipt to show how they got to the $1,140+ price. When I called to speak with the owner, he said it is because ""it costs money to run a business"". This company clearly has no interest in being upfront, honest or provide justification for their egregious pricing. DO NOT USE THEM.

Norma L.

Save yourself money and big headaches, do not hire this company. I called this company to perform a gas pressure test at my property in Cambridge MA, so that I could have the gas turned on because we had been out of the property for long time. The first appointment made was canceled one hours before the end of the scheduled time, because the ""technician"" had to attend a last minute ""training"". My neighbor, who had agreed to let the inspector in, wasted half a day waiting for the ""technician"" because the time range they gave for the inspection was between 1-5 pm.
From my first contact with Tryst1 I made sure to ask if a permit was needed to perform a gas pressure test, the secretary, after checking with the ""manager"" left a message on my cell phone saying that a permit was NOT needed to perform the test. That voice message became crucial later on in the process of recovering the money I paid Trust 1.
A ""technician"" was sent to perform the test a couple of days later, and I was told that the gas pressure was fine, and that I could call the city to turn on the gas.
Upon calling the city, the inspector asked me for the permit number, I told him there was none because the plumbing company had told me a permit wasn't needed. The inspector said they should know better than that, and asked If I had paid, I told him 1200, he suggested I get my money back.
I called the company again and was told that they would get the permit, reinspect the house, and call the inspector that same day for an additional 425, to which I agreed, because I needed to have the gas turned on. They charged my credit card 566, instead of the agreed upon 425. They got the permit, and called the inspector, who performed his own test and said the test failed miserably. I was left with the task of getting another plumber to perform the test again, cancel Trust1's permit and pay additional fees.

I never knew who the plumber was, because every time I called the company I was told that the ""manager"" wasn't there, so, is the manager the plumber? I do not know who conducted the test, but in the end, it doesn't matter, all plumbing work requires a permit in the City of Cambridge. The MA plumbing commission has been notified of Trust 1 Services unprofessional working practices.

James P.

Don't Trust One instead think why they smile at you with his baby face: they may self complement by saying how kind to you, but what boils down is whether you can hire them with confidence. There goota be a reason why they want to self complement themselves with their name ""Trust"" in their name. Do you believe believe anyone say ""I am smart"" really Smart? they that comes with good manner but they turn themselves into getting really pissed when the customer wants lower price, and when you don't get your respect, the trust will take a back seat. You gotta have a stopwatch how soon you will find them to be a rotten melon. I think that they are near the end of their business like the old furnace that needs to be junked out. I highly NOT recommend them doing any HVAC and plumbing services.

Chris H.

My review of Trust 1 Services, (Keith Hezelton in particular)
Competent, honest service in a very dire situation. Operators and technicians work together to make the experience understandable and less stressful in a dire situation. The responsiveness and professionalism to queries helped lower my anxiety. Not having heat for 13 days in February was not fun. Thank god things got warmer (thanks global warning?). Also thank god most of my pipes are internal to the house so I managed to avoid burst pipes.
Unlike some other plumbers, I didn't feel blown off while I was forced for 13 days to sleep in a winter coat. I felt the staff I interacted with recognized my situation and my frustration and I felt the appropriate amount of empathy, sympathy and urgency. DID NOT GET THAT FROM EVERYWHERE.
I know if the manufacturer of the part was doing their job (Rinnai), I would have had heat and a hot shower much sooner. The problem was diagnosed on the first visit. The part took almost 2 weeks because Rinnai doesn't do Over Night shipping. WTF!!!!!
Thanks Keith and the Trust 1 folks! Great job. I will recommend you.
Now for Rinnai....

Rob C.

I keep getting emails from them asking for a review, even though they had me sign a document stating I wouldn't. So ok. They took advantage of a situation, and were deceitful about how much work a job would be. I was stuck with a cracked copper pipe another plumber bailed on, so needed to get it done ASAP. They did show right up, and gave me an upfront price of $1,900 ""because we don't quote by the hour"". Told me it was a LOT of work, and could be an 8-10 hour job. 2 hours later, get a call that it was all done. Same $1,900, all labor, no parts. They were super nice to knock $200 off if I signed off stating I won't leave a review. Well, they turned around and kept asking for one. Already know their defense: ""we're not the cheapest"" and ""we showed up"". Companies like this give tradesmen a bad name. I own multiple properties, and will never call them again.

Then they called after seeing this, stating ""it's a legally binding document"". Well the CRFA(consumer review fairness act) is Federally mandated stating businesses can not prevent consumers from leaving reviews.

David J.

If you value your dollar, home, and peace of mind, please stay away from this company.

I hired this company to service the boilers at my 3 family home in Dorchester MA. It was an emergency since a tenant was without heat and I even purchased an annual plan. In total, they got about $3,000 out of me and simply tinkered with the boilers. After they ""fixed"" the issue with one boiler and serviced all three, I had to hire another company to actually do that Trust 1 Services claimed they did. So what did the new company walk into behind Trust 1 Services?

1. The transformers for all three boilers were unscrewed from the boilers and just hanging with all wires exposed.
2. All three boiler pressure trolls where never cleaned and covers where on floor.
3. All three pressure trolls where set incorrectly. The 1st floor steam boiler pressure was set 5psi, which damaged the boiler. For the record, the pressure should never be more than half a pound to 1 pound.
4. The sight glasses for all boilers were dirty and not working.

Now that I'm more informed, the aforementioned items would be basic maintenance items or at the very least the items should have been brought to my attention as having needed to be done.

Please learn from my ignorance at the time and DO NOT hire this company. They overcharge and are willfully incompetent, so that they can leverage the client's ignorance and have the client on the hook as a consistent revenue stream for repairs going forward.

This company has 0 ethics and I wish that is the rating I could give.

Alibek S.

Great company and excellent service! They helped me twice and each time they were on time and professional. Highly recommend Trust 1 Services.

E S.

Central air went out during the heat wave this summer. I had them come out to look at it and they were quick to set the appointment which was nice. However, within minutes of getting here the techs were trying to sell me a $12K+unit and telling me mine was dead. They even crawled up in my attic and told me that equipment needed full replacement. I knew something wasn't right when they told me it was $1700 to ""try and fix it"" and didn't elaborate on what the problem was other than it was dead. I ended up having two other AC guys come check it out a few days later. Both said that wasn't the case and it was one part that needed replacement. All in, I got it fixed for a few hundred dollars and both guys told me the unit would last for a long time and the equipment in the attic was in great condition.

Pavel O.

Arrogant, ignorant, and incompetent.
Do not hire Anthony and his company (currently called Trust1, but changed name: recently was called Mound Mechanical and who knows what before that). I've had three projects done by them and want to share my experience, just sticking to the facts:
Job #1) they fixed a slowly leaking toilet supply line. I'd give them 3 stars. Okay quality, but failed to put a decorative cover (called escutcheon) before connecting the pipe - rookie mistake, so then he had to cut the cover in order to put it on, which now looks ugly, but okay whatever.
Job #2) immediately after fixing the toilet leak - went to install a whole house water filter. And I'm kidding you not - grabbed the filter without washing his hands and installed it. See the photo of a dirty thumbprint on a DRINKING WATER FILTER left after not washing hands after fixing the toilet supply line. One star at most. I'll drop the fact that he did not configure the plumbing the way that we agreed on and then Anthony had to fix it and route it correctly. One star.
Job #3) this is where the biggest issue and money spent is. They installed a high performance mod-con boiler and an indirect water tank. Shortly after the installation it started locking out (no heat in the middle of winter!) and Anthony has personally been gaslighting like there's no tomorrow. I've heard every single excuse from somewhat ridiculous (it's doing what it's supposed to do), to ridiculous (just hit reset, it's air in lines), to the ones that were laughed by every single other plumber I talked to (you need to have your propane tanks at 40%!). Turns out he didn't have a combustion analyzer to diagnose the issue. Long story short, the system started locking out again for a different reason and he finally ""fixed"" it. Except that now I'm burning through two 120-gallon propane tanks every other week during the cold spell and the house is well insulated and not a large sq ft. I got fed up with them not replying to messages and called the manufacturer, who put me in touch with a distributor, who connected me with another HVAC company. They diagnosed the issue, found two separate problems (1 - sensor that came with the boiler was not installed; 2 - hot water tank is not taking off heat as needed). After I told this to Trust1 they sent a tech who did nothing, then said they need to come back to do a fix. And then after a week of not hearing from them I finally got a hold of Anthony himself who said that he refuses to honor the warranty on labor and parts he promised because ""someone else looked at the system"".
Long story short - STAY AWAY. This company will gaslight you, will not honor their word, and you will end up paying hundreds or thousands to fix it.

Giovanni M.

These folks are awesome! For the second time this winter they were able to come out right away, take care of a major repair and get me back up and running in less than 48 hours. My wife and I have a 1 year old and we can't afford to be without heat or hot water for very long. Both times we were extremely grateful and impressed by such a fast service and the quality of the work. Last but not least, every person from this company we interacted with has been professional, polite, friendly and respectful beyond expectations. I will definitely keep using their service in the future.