True Flow Plumbing

Melinda T.

They came to fix our leaking pipes and I'm unhappy with the install and how long it took. The pipes are now leaking again

Lauren C.

First part of this review is about 12 months tardy. Reviewing 2 different service calls about 12 months apart, (young) Mike and Rafael

Last year we had extensive plumbing work done on our house - all horizontal drain pipes under our house but started out with fairly minor laundry room new drain and water lines. I had 3 plumbers give me quotes for the laundry room (work needed under house discovered right before job was started).

The short story of the first 2 quotes: 1st quote (NexGen HVAC & plumbing), the price was outrageous and definitely warranted another quote so I scheduled two more. The second quote ( was with Stephen's Plumbing and Heating), the plumber arrived late after the 3 hour window and wouldn't even give me a free quote unless I paid him $100 to go under my house to inspect my plumbing.

(Young) Mike the plumber with True Flow showed up on time and called me to ask if he should wait for Stephen's to leave. I apologized for them still being there to which he didn't mind at all. He waited til the 2nd plumber left and came, wearing a mask. (I was 8 months pregnant and high risk for COVID, wearing a mask myself so I appreciated not having to ask him like I did the other plumbers). Mike was straightforward, I didn't feel like he was trying to rip me off or upswell me, and he even offered to do a small part of the job for free since we are an active duty military family. We decided to go with him after he sent us a quote. He started soon after. Unfortunately when he went under the house before he started the job (at our behest to get full scope of potential issues), he found a big issue that would soon need immediate attention - leaking cast iron drain pipes. He recommended we do that work soon as it could be a much larger issue soon with hazmat cleanup needed and after he finished the initial job, he gave us a quote for 2nd job under house with a credit for the work already done towards this bigger job if we did it soon. We did and unfortunately the job turned out to be even more expensive than initially expected due to the placement of the drain pipes under the house but it was all done relatively quickly. While the work was being done we had access to some of the plumbing most of the time although there were a few stretches of time where we couldn't use any drains.

Fast forward to today. My grandparents that live in LA told me their water heater went out and their warranty had just expired 3 months ago. I told them I would replace their water heater. I checked on Lowe's for water heaters and selected install and submitted my info for a plumber in their service area to contact me. That plumber contacted me and scheduled a visit next business day and I got a call from the plumber after his visit with a quote. He was hostile when I asked for a breakdown as I was surprised that it was going to be so much money considering the water heater was just 1/5 of that total price. I then decided to call True Flow to see if they serviced that neighborhood & asked for a quote. The phone guy let me know that there was availability Saturday but after asking for same day as it is winter and my grandparents have no hot water, he was going to try to switch some stuff around and get my grandparents taken care of same day. He called me back quickly and scheduled a quote for an hour from the call. Rafael showed up for the service call. Rafael called me when complete & told me that the problem was fixed, no replacement was needed at this time. Flabbergasted, I asked what the issue was and he let me know it was just a simple gas line check, and the water heater fired back up, no problem. Rafael saved me easily $2k, and I am so grateful that he was honest and serviced the call... My Christmas angel!

I'd recommend True Flow Plumbing 100% and will go with them again if I need more plumbing work done.

Dinah C.

I have hired True Flow Plumbing twice already for my uncle's plumbing and gas issues and both times I was very pleased. Rafael was very professional and respectful. He answer all my questions and responded in a timely manner. They finished the job on the time that was promised. It's very difficult to get a good plumber and so I'm very happy that I was able to find Rafael and his colleagues. I definitely will hire True Flow Plumbing again. Definitely recommend Rafael.

Thao L.

High recommend True Flow Plumbing. Rafael responded immediately, provided a very competitive estimate for repairing a cracked pipe, and got the job done. I had an urgent repair and called so many different plumbers who were not available until days later. I could not wait days given there was a huge tropical storm scheduled to hit Southern California and I had a cracked pipe. Rafael and his team's schedules were booked, but Rafael understood the urgency of the repair and moved things around to come the following day before the storm to repair the pipe. I am so grateful for Rafael. He also followed up a few days after the storm to make sure the newly installed pipe was properly installed. This company will be my GO TO for all plumbing repair needs. Their prices are very competitive. Highly recommend!

Alex L.

If I could give MORE STARS I would!
Please ask for mike this guy is very knowledgeable and professional. I am recommending him to my friends and family! Couldn't been any happier with his services

John I.

I had emergency around 9pm last night. Master shower would not shut off. I shut off water to the house and called dispatch. 9am Technician Mike was at my door. He solved the problem with parts and labor in about an hour. Mike worked efficiently and professionally and he left the worksite clean and complete. Thank you!

Andrew D.

True Flow Plumbing helped unclog 2 bathroom sink drains within an hour of arrival. Their team are incredibly professional and go as far to give you suggestions on how to avoid future drain clogs. I appreciate all the hard work! Thank you guys

James R.

I simply will not work with a different plumber in Long Beach. Miguel and Raphael were both fantastic.

Delamo S.

I wish I called True Flow Plumbing first. They had the right equipment to unclog a main line for us. Price seems fair and they did a good job.

Debbie G.

Rafael was great! He came at the scheduled time and gave me an estimate. I agreed and he provided professional service. I am very happy with this company and encourage you to give them a call for all your plumbing needs.