True Blue Plumbing

Stewart F.

i'll leave just the facts as true blue plumbing thinks i'm being unreasonable. you can decide for yourself
1. I hired them to re-plumb my entire house
2. Their price was fair relative to other bids
3. The did the job in the way they described they would
4. the first time I used the sink in one of the bathrooms it leaked from under the sink where the pipe goes in to the wall. They had taken part of the wall out behind that sink to do their work
5. They claim that the work they did has nothing to do with my leak, that its just an odd coincidence and refuse to fix it
6. I'm very disappointed. I said to the owner that if i took my car to a shop and they removed my bumper, if my headlight didnt work when they put it back on i would expect them to fix it. he said and i would expect them to charge you. Here we disagree.
7. My Opinon (you can decide for yourself) i think the true measure of a business is how they respond to problems. in this aspect i think they've failed miserably and would never recommend them. again, in fairness they think i'm the one being unreasonable.

C A.

This company did my re-pipe. They were prompt, communicated well and were tidy. Donna, who coordinated everything was great and had the best customer service. I would absolutely use them in the future.

Sasha S.

They were awesome when they repiped our house. On time, professional, moved quickly, left no mess! Would absolutely use them again if needed down the road.

Yelpingforyou Y.

True Blue was part of my repipe job.

I got 2 bids and ended up choosing Repipe Specialists. I'm happy with the work they did, all around.

Small house/880'; 1 bathroom, 1 story.
Chose Pex; apparently copper isn't much a thing anymore.
Repipe Specialists = $7800 (with patching)
Other = 10K (without patching)

Sales person: Jon Holman. Came over not long after I reached out to RS. Took as much time with me as I needed, was patient with my questions, was very thorough in explaining the whole process. He gets the jobs, then they send you one of their contracted plumbing companies (which are based in Portland) out to do the work, another team will come patch the walls after inspection is passed. They are a well oiled machine; they give you a folder with info sheets w/pics on the pipes they use, the fixtures they use, etc. The contract we filled in together as we spoke had everything on it; nothing was left undiscussed. Carbon copy sheet, had the contract in my hand before he left. You cover a lot so it's good to have that to refer back to before making your decision if you're getting multiple bids. The one thing I did NOT like was I had 5 days to decide. 2 weeks would be appreciated (usually contractors give 30 days for terms offered). Plumbers were booked about 4 weeks out. Jon was responsive with the few emails I sent in the meantime with any questions.

Plumbing Crew: True Blue Plumbing. NW 185th, Portland. 5 guys came to do the job. Got here at 7am, done by 2:30pm! Whole house, including clean up. I opted to use this repipe to replace the toilet and kitchen faucet; they installed those for me and took away the old items. Awesome. The guys were friendly, seemed like they enjoyed their job, experienced guys teaching younger guys, were respectful of our home and surroundings while they managed to do a crazy kind-of-invasive job. I was really impressed how little was disrupted. We blocked off the living room and hunkered down with the dogs there for the day. Worked out fine. They communicated with us throughout the day if there was ever something that might need an opinion on how we want it to look (wall caps for old in-wall plumbing, where the pex was installed when it wasn't in the crawlspace etc). Main plumber guy gave me a card when they were done to contact him with any questions after they left. They don't do the patching, inspection needs to be approved before that's done.

Patching: (Honestly can't remember who did this...Indigo something?). This is an optional add-on; you don't have to pay for this if you're handy and want to take care of it after inspection. 2 guys came by at the prescheduled 2 weeks later date and patched the holes in a couple hours. Same thing, in & out quick, kind, they did a fine job. Done & done!

So that's the scoop on Repipe Specialists! I'd recommend them.

G F.

Recommend True Blue Plumbing to perform repiping efforts. They completed the job in 4 days over two weeks, cleaned up any mess, and left the house in a near clean state. I was impressed with their quality of work.

A note for HC -- no plumbing company will ever remove the old galvanized metal plumbing, unless you want your entire house opened up and have another week of effort + mess. Metal pipes are typically mounted onto the studs and support beams, so it would not be practical to remove the old metal pipes. My metal pipes were left in the house and do not interfere with anything.

Kurt S.

The work is good, but they could learn a thing or two about customer service and how to treat and talk to people. From small scheduling requests before our job began to their tone while on the job site to the company's follow up billing practices, there are companies out there who are much more professional. We hired them through Repipe Specialists.

H C.

I would give them a 0 if possible. I have water all over my basement one day after they finished. Exposed pipe everywhere. Told me I have to go back and put pipe through studs if I don't want it hanging from the ceiling. Left existing pipes in said after job. Oh we don't take the old pipe out. Totally a nightmare.

D C.

Had True Blue contracted to do my house repipe last month and couldn't be more happy with the job they did. Communication was great leading up to the job giving me the full expectations of how everything would be done. The crew showed up on time, walked me through the job and go to work. They were very professional and kept things clean as they worked making sure they left the house in the same condition it was in when they arrived. After the job I've had some follow up questions that they were quick to answer and take care of for me. I would definitely recommend them!

Brian D.

Had an appointment to get a Pressure Regulator installed and a possible add on job to run a Pex line for a hose bibb. After seeing our plumbing Jason was up front about the down sides to the installation. I had to decline leaving only the hose bibb installation which I might add was not even part of the original service request. I felt badly about the team showing up for such a small job but a great job they did!!

Nathan T.

An absolutely great service from this True Blue plumbing team. Very cordial and informative. Also left my home very clean. I would deathly recommend using them