True Blue Plumbing

Mike M.

Short Version: I encourage you to do a little more research and think twice before choosing True Blue. One suggestion is to use someone like Anthony Plumbing who will cost more but at least you can take comfort in knowing it's done right, by highly qualified installers, and they provide 24/7 support. Most importantly, you'll know their owner won't say, ""tell her it's not that cold out tonight so they'll be fine."" What it meant we were without heat or hot water for 18 hours because ATMOS Energy said the gas leak from their installation was so bad they had to shut off gas to the house.

Long Version: While doing your due diligence researching companies before making a costly decision, you'll do like I did and read as many reviews as you can. Unfortunately, you'll find examples of unhappy customers everywhere and consider True Blue's overall rating high enough so you'll think it will be fine. You likely save a little money with them, but you could also end up in the situation we're now in after a new tankless hot water heater installation.
After the installation, the True Blue plumber told my wife there might be a little condensation but nothing significant. However, as soon as the first person took a shower, there was a significant flow of water which was pooling back into our wall. The installer installed the drainpipe as a single PVC pipe straight down next to the wall instead of taking it to the floor drain. Of course, the result was water backing up into the framing of the wall. At that point, we asked for someone more qualified to come out and take a look at his work, and take the drain tube to the floor drain.
At that point it obviously wasn't a big deal and we thought we had peace of mind because they sent out their master plumber to inspect the work.
However, 9 days later we now have strong smell in our basement, and Atmos quickly found what they called, ""a significant gas leak"" from where True Blue rerouted our gas line. Unfortunately, the leak was too significant, and they had to shut it off for the entire house. All of this is exacerbated by the fact it's a Saturday and True Blue doesn't provide 24/7 support. Because this is such a significant issue, the owner is called and I've already provided his response. Bottom line, no one's perfect, mistakes happen, and stuff breaks but for me it's always about how someone responds in those situation which defines who they are as a company.

K C.

Approximately 1 year and 6 months ago, True Blue Plumbing put a valve in our wall. This valve began leaking and causing damage in our basement. I had another plumbing company come out on an emergency call, replace the valve and they said the valve True Blue used (brand: Blue Fin) has been known to be faulty. True Blue said they won't pay anything as it's been longer than 1 year. The cost of repairs is $720 and True Blue's owner via email said ""Unfortunately it doesn't fall under us."". I don't appreciate companies using cheap parts in my home and not standing by them. Buyer beware.

Dana N.

If I could give this company minus stars I would. My 74 year old father had Tarik out for an issue with the shower faucet and the kitchen faucet. In the shower he removed the plate from the wall called someone and decided he could not fix it without tearing out the wall and putting in all new parts. He put grease on the back of the plate screwed it back on and charged my father $418.22. He replaced the kitchen faucet with a Delta side spray (about a $40.00 faucet) cut a pipe and flooded the floor in the process told my dad what a hard job it was and charged him $581.62, my father unfortunately paid the bill because he did not know what else to do. I contacted the office and was given a run down of the service which I was already aware of, they spoke to me like I wasn't able to understand the ""complexity"" of the service. I ask to speak to the owner and have waited over a week without hearing a peep.
This company and Tyrek took advantage of my father and they should be ashamed of themselves. I own a business and I warn everyone I come into contact about the shadiness of the True Blue Plumbing Company.

Nang N.

First to respond, good work. Didn't have water in my shower for a week, they schedule me in the following Monday. Made quick work of the repair and now I have water in my shower

Danita H.

Alex came to the rescue! We had purchased an American Standard toilet. After 7 years the tank slowly started leaking from a vertical crack. American Standard sent us a new toilet. It didn't sit level on the floor. After a month or so the bottom of the tank began to leak. AS sent us another. The tank leaked from the bottom ever so slightly. My husband gave up and called True to come reinstall the toilet. Alex could see a crack in the bottom of the tank. He told my husband to get a Gerber toilet. My husband got one and Alex came and put it in. Drama and wet floors are over! Thank you Alex.

Lisa R.

Work began 12/15. No working shower for 6 days. Had to beg daily for work to get done. On 12/24 I was told caulking would be completed 12/28. Never heard from the company again. No receipt, no warranty info on $13,500 worth of work AND my house key was never returned. No idea where my key may be. Ridiculous!

Kelley M.

A little pricey but great work. They fixed everything I needed. The plumber showed pride in his work. If you want it fixed right call them

Mike A.

Tarik was very professional and friendly. I ordered the water heater through Home Depot. True blue is who came out and he did and awesome job. Fast and communicate what was needed prior to the start and had no hiccups throughout the process.

Josh T.

Michael showed up exactly when he said he would. Fixed my problem in about 2 minutes lol. This company is amazing because they don't charge you just to show up. He even took time to give me home maintenance tips and showed me how to clean my disposal. Their number is the only one I need for these issues now.

Lori B.

The technicians were professional and friendly. They took the time to answer all of my questions so i was comfortable with the service. I would definitely hire them again!