Troy's Plumbing

J M.

They rushed in the door. Grandfather said hurry up I have an appointment to the grandson who was doing the work. My husband already had the sink apart. They snaked the sink which took about 20 minutes. I asked them how much he said $185. I said you have not even been here 30 minutes he said ok $250. How rude. I would NOT recommend. Over priced and rude. Call someone else.

Cynthia P.

Do NOT do business with Troy's plumbing. I called and scheduled an appointment to have my garbage disposal looked at. The rep gave me a time between 10am and 12pm. At 1033am I got a call saying he ran into something at the current clients house and reassured me he would come between 12pm and 2pm. At 327pm when no one showed up I called them. The rep again reassured me he was on his way. So at 502pm when they didnt show up I called them again. This time I called they informed me that the office was closed and they were an answering service. They couldn't reach the plumber but could only leave a message for Monday morning. How dare them have no respect for their customers. They wasted my entire day for absolutely nothing to be done! Call someone else. 0 stars

Irina W.

I would give the father a 5 star rating, but the grandfather and grandson a zero. I had a back up drain, the son shows up and could not finish the job, due to he didn't have the proper equipment. So he said and i quote i be back tomorrow and no charge for the second visit. the next day, he change his mind and charge me! What can i do my drain was clogged and couldn't use my bathroom. never called them again, too bad i used them a lot and use to recommend them to everyone, but now forget about it!

Hector E.

Had Troy's Plumbing out to look at two jobs I needed done. The office scheduled them for a Friday at 3:00 pm. When they didn't show, I called the office and was assured someone would call me. I called the office on Saturday day and the answering service assured me someone would call. They didn't. Called Tuesday and was promised another call back. They did not. BEWARE. They will waste your time too. I was a previous customer and this is how they treated me

John M.

Troy's Plumbing did not show up. I had to bust my butt to get to my house in Winter Garden, from Orlando, to meet this plumbing company at their scheduled time. After waiting a couple hours past the time, I called their office and was told that the plumber was tied up on another job but that he would be there for sure. I asked why they didn't see the need to at least call and let me know, and the office person's response was, """"Oh I guess I should have called."""" Well, after many more hours of waiting and no plumber, again no phone call, I concluded they didn't want my business. I had a service business for over 30 years. I can't imagine how I would have been able to stay in business treating customers like they did me. I should send them a bill for my time!

Lisa H.

I never leave reviews let alone negative reviews but this company compelled me. I would give them -5 if that was an option. I had a clog in my bathtub. The plumber came and I showed him what's going on. I asked him for a quote, he said if they have to run a machine from the roof it will be $430+ but if we don't have to run the machine then it will be $100 to $200. He spent literally 7/8 mins in the crawl space, used a chain snake and removed the clog. He charged me $300. I asked him what was the reason for this bill since that's not what he quoted and is not a comparable rate. He is like this is The charge. He lied on my face that he never said $100 to $200. I tried to talk to him really nicely but he was so so unprofessional in his behavior which honestly made me write the review. He left saying he will send me a bill. Then his dad Troy who is the owner called me after an hour and asked what happened. He said they had used the expensive machine and """"actually charged me less than $430, what's the problem"""", why would you charge me less if that's the rate? Lie after lie. I told him that wasn't the truth, they didn't used the said equipment. Then he spoke to his son and called me back again, saying """"this is the right charge, the rate is $200-$500, and we charge just $150 to even take a look. how do you want to pay"""". This is not a matter of paying $300 in place of $150, this is about how they conduct their business and treat customers and that matters. They are a fraud company.

Gloria R.

Troy's re-plumbed my house. We are beyond the """"1 year labor warranty"""", but I will let you decide whether this was an acceptable installation. Recently, I had to call a water damage mitigation company because a pipe fitting was never glued together. The fitting is located in the ceiling, BTW. The fitting finally """"popped"""" and my house flooded. I called Troy's crew in and it turned out to be the same installer from the re-plumb job. The grandson took one look at it and said that he """"couldn't believe it lasted that long."""" I have photos, BTW. In the meantime, while they were there, the grandfather broke the shutoff valve in the garage. Basically, they shrugged it off and left. They did glue the fitting - no charge. They just left the broken valve. So, big insurance claim. Troy's took no responsibility for the poor workmanship and the insurance company said they would be following up with Troy's for reimbursement. I am not hopeful for that outcome. There's more! They forgot about the outside faucets during the re-plumb job and did it after I reminded them at the end of the job. But they installed those pipes to the outside faucets in front of the ingress to the house - meaning that the house shutoff will not turn off the water supply to the outside faucets. They installed buried pipe through the yard for the outside faucets. But they only buried it 2 inches deep! Last month, I accidentally cut the pipe while gardening and discovered that I had to go to the street to turn off that water supply... I went out to shut off the water at the meter and found that, to my dismay, that the meter had been connected incorrectly - sideways. When I shut off the water at the meter, it snapped off from the connection to my house. Imagine a massive geyser shooting into the air in front of my house! It was connected with cheap, brittle, irrigation grade PVC pipe! I fixed that myself with some emergency direction from the City of Ocoee meter guy. There's more that I recently contacted them about and I have not gotten any response. I could tell you about it but I think there is a limit to the length of the review here. Hire Troy's plumbing at your own risk.

Robert R.

Troy's plumbing didn't respond to BBB complaint. Troy's plumbing falsified invoice and inflated prices.

K J.

Love Troy, charly and the rest of the workers! They did a great job on replumbing our house! They were always very professional and on time! We have had no issues with our house!!! Thank you and will be a returning costumer!!

Vanessa M.

This is a HUGE SHOUT out to the amazing team at Troy's Plumbing in Winter Garden. Right after we moved into our new home, we discovered that a 20 year old oak tree roots were basically strangulating our sewer line, which caused our entire system to backup. Total nightmare! We thought it might break the bank, but not with these guys. They went above and beyond the call of duty to help us, and within 24 hours our system was completed fixed. And they came in under what I expected to pay. Truly amazing!!! Thanks to the owner Troy and his son Trey for doing such a great job. I can't say enough good things about these guys, so if you need help with your plumbing give them a call.