Troy's Plumbing

L P.

Called Troy's Plumbing to get an estimate for replacing a garbage disposal that I supplied. I was told by the call taker that Troy would have to come to the house before he could give me an estimate. I was not told about a trip charge of $55 until I was presented with the bill. Troy said that the person who took the call should have told me. I agree, but she didn't. His installation price for the disposal was also $35 higher than 3 other licensed plumbers who had given me estimates over the phone. Buyer beware.

Eric E.

Scheduled an appointment several days out for a Friday morning. Thursday I got a call saying they were running behind and wouldn't make Friday. Ok, things happen, rescheduled for following Monday morning. No show, no call. I called at 3:00 and got some excuses. Was told they would be out around 3:00 the next day. No show, no call again. Glad I didn't stay home from work 2 days in a row...oh...wait...I did.

Joe P.

Please do not do business with this company. 1. Took half of my money, then they would not come to finish the work, took 3 months to install 2 tankless water heaters. 2. Troy's son came to my house drunk, told me he was still drunk from previous night. I reported to Troy and he replied that his son was his only option for me and there was nothing he could do. 3. They installed water heaters incorrectly and now we have carbon monoxide leaking into our living room. 4. I had to call Ferran plumbing, they could not believe how bad Troy's plumbing had done and are working after hours to repair his work due to the dangerous leak Troy's plumbing created. (I also have 2 very small children) These guys are not pro's, Troy talks as if he is your best friend (and he is a very nice man) but the quality of work will cost you in repairs, poor response time, and unprofessional behavior made me post this to warn everyone.

John S.

Waited hour and a half for a scheduled appt, no show no call. Called office and given excuse about scheduler. Told they could be there in 30 minutes to an hour. Sorry, bad first impression. I build houses for many years and I understand being late, but always call.

Shawn C.

I called to get assistance with clogged drain. Assistant was very pleasant and got me scheduled pretty quick. Trey (tech) was running a few minutes behind, and assistant called to give me a heads up. Tech did a great job and cleaned up before leaving Thanks for everything

Sofia K.

Troy's plumbing was called for an estimate for a simple plumbing repair. During an estimate before I accepted their bid they damaged my bathroom by cutting large hall in the fiber glass shower enclosure. Didn't even notify me. I had no idea that they did that. Few weeks later Tenant start complaining and I called Troy to see what happened and where is my estimate. He knew nothing about this royal screw up but promised to fix it. After weeks asking for estimate he Proposed an estimate that was more then double from others since now they had to fix large uneven hole as well. I agreed to this because my back was against the wall - no other plumber was willing to jump in the middle of this. Some even said it's not fixable. Since then Owner Troy Stone did and said everything possible to avoid responsibility of coming back and fixing their screw up. He probably knows that he can't because they damaged it so badly. But won't admit it and kept rescheduling and making excuses for 10 !!! Months. I gave him every benefit of the doubt and was more then patient. Last I heard from him about 3 weeks ago that I need to wait until he is available. Yet business runs as usual and plenty jobs gets done but not mine. Bath is still sitting Inoperable and no other plumber wants to touch fixing damages Troy's plumbing did. I worked with hundreds contractors in my life both professionally and personally. Troy Stone is by far most unreliable. Sure some jobs go just fine. But if god forbid they mess up your job he will not own it, will not stand behind his work, will avoid you, make empty promises and just hoping you get so frustrated that you will go away. Honest, reputable contractors stand behind their name and their work. Not Troy Stone. The way this was handled ( or not handled) is just mind blowing. I do believe in karma though... Find another contractor, this one is not trustworthy

Mike H.

Troy's Plumbing did not show up. I had to bust my butt to get to my house in Winter Garden, from Orlando, to meet this plumbing company at their scheduled time. After waiting a couple hours past the time, I called their office and was told that the plumber was tied up on another job but that he would be there for sure. I asked why they didn't see the need to at least call and let me know, and the office person's response was, """"Oh I guess I should have called."""" Well, after many more hours of waiting and no plumber, again no phone call, I concluded they didn't want my business. I had a service business for over 30 years. I can't imagine how I would have been able to stay in business treating customers like they did me. I should send them a bill for my time!

Jared D.

This is a HUGE SHOUT out to the amazing team at Troy's Plumbing in Winter Garden. Right after we moved into our new home, we discovered that a 20 year old oak tree roots were basically strangulating our sewer line, which caused our entire system to backup. Total nightmare! We thought it might break the bank, but not with these guys. They went above and beyond the call of duty to help us, and within 24 hours our system was completed fixed. And they came in under what I expected to pay. Truly amazing!!! Thanks to the owner Troy and his son Trey for doing such a great job. I can't say enough good things about these guys, so if you need help with your plumbing give them a call.

Ray K.

Had such an awful experience with Troy's plumbing. We have a very basic shower faucet leak in our master bathroom that needed to be fixed. They came to check the issue out and said they needed to order a part. It took a very long time for them to come back only to fix the wrong shower. They have a knack for promising you they will come but they never show up. It's been over a month since we have called them to fix the most basic of plumbing issues and it's excuse after excuse and promise after broken promise. They then have the audacity to tell me they can't come back until they have authorization from the home owner. They say they didn't have authorization but attempted to fix the leak initially and then also sent the owner of the house a bill. So apparently no authorization to fix but authorization to bill? We said forget it and we would go with a other plumbing company. We were more patient than we should have been, and it's disappointing especially because they are trying to expand as a company

Tom H.

I had a faucet on the outside of my house that broke an I checked with some people at my church and they recommended Troy's Plumbing. He came out the very next day (Saturday) and fixed it and helped me with a couple of other problems! I highly recommend him. The cost was actually less than I had expected! Great job.