Troy's Plumbing

John S.

Waited hour and a half for a scheduled appt, no show no call. Called office and given excuse about scheduler. Told they could be there in 30 minutes to an hour. Sorry, bad first impression. I build houses for many years and I understand being late, but always call.

Shawn C.

I called to get assistance with clogged drain. Assistant was very pleasant and got me scheduled pretty quick. Trey (tech) was running a few minutes behind, and assistant called to give me a heads up. Tech did a great job and cleaned up before leaving Thanks for everything

Sofia K.

Troy's plumbing was called for an estimate for a simple plumbing repair. During an estimate before I accepted their bid they damaged my bathroom by cutting large hall in the fiber glass shower enclosure. Didn't even notify me. I had no idea that they did that. Few weeks later Tenant start complaining and I called Troy to see what happened and where is my estimate. He knew nothing about this royal screw up but promised to fix it. After weeks asking for estimate he Proposed an estimate that was more then double from others since now they had to fix large uneven hole as well. I agreed to this because my back was against the wall - no other plumber was willing to jump in the middle of this. Some even said it's not fixable. Since then Owner Troy Stone did and said everything possible to avoid responsibility of coming back and fixing their screw up. He probably knows that he can't because they damaged it so badly. But won't admit it and kept rescheduling and making excuses for 10 !!! Months. I gave him every benefit of the doubt and was more then patient. Last I heard from him about 3 weeks ago that I need to wait until he is available. Yet business runs as usual and plenty jobs gets done but not mine. Bath is still sitting Inoperable and no other plumber wants to touch fixing damages Troy's plumbing did. I worked with hundreds contractors in my life both professionally and personally. Troy Stone is by far most unreliable. Sure some jobs go just fine. But if god forbid they mess up your job he will not own it, will not stand behind his work, will avoid you, make empty promises and just hoping you get so frustrated that you will go away. Honest, reputable contractors stand behind their name and their work. Not Troy Stone. The way this was handled ( or not handled) is just mind blowing. I do believe in karma though... Find another contractor, this one is not trustworthy

Mike H.

Troy's Plumbing did not show up. I had to bust my butt to get to my house in Winter Garden, from Orlando, to meet this plumbing company at their scheduled time. After waiting a couple hours past the time, I called their office and was told that the plumber was tied up on another job but that he would be there for sure. I asked why they didn't see the need to at least call and let me know, and the office person's response was, """"Oh I guess I should have called."""" Well, after many more hours of waiting and no plumber, again no phone call, I concluded they didn't want my business. I had a service business for over 30 years. I can't imagine how I would have been able to stay in business treating customers like they did me. I should send them a bill for my time!

Jared D.

This is a HUGE SHOUT out to the amazing team at Troy's Plumbing in Winter Garden. Right after we moved into our new home, we discovered that a 20 year old oak tree roots were basically strangulating our sewer line, which caused our entire system to backup. Total nightmare! We thought it might break the bank, but not with these guys. They went above and beyond the call of duty to help us, and within 24 hours our system was completed fixed. And they came in under what I expected to pay. Truly amazing!!! Thanks to the owner Troy and his son Trey for doing such a great job. I can't say enough good things about these guys, so if you need help with your plumbing give them a call.

Ray K.

Had such an awful experience with Troy's plumbing. We have a very basic shower faucet leak in our master bathroom that needed to be fixed. They came to check the issue out and said they needed to order a part. It took a very long time for them to come back only to fix the wrong shower. They have a knack for promising you they will come but they never show up. It's been over a month since we have called them to fix the most basic of plumbing issues and it's excuse after excuse and promise after broken promise. They then have the audacity to tell me they can't come back until they have authorization from the home owner. They say they didn't have authorization but attempted to fix the leak initially and then also sent the owner of the house a bill. So apparently no authorization to fix but authorization to bill? We said forget it and we would go with a other plumbing company. We were more patient than we should have been, and it's disappointing especially because they are trying to expand as a company

Tom H.

I had a faucet on the outside of my house that broke an I checked with some people at my church and they recommended Troy's Plumbing. He came out the very next day (Saturday) and fixed it and helped me with a couple of other problems! I highly recommend him. The cost was actually less than I had expected! Great job.

Will F.

Thanks, Troy and Tray for same day replacement of our water heater. Great service, knowledgeable advice, fair price and we appreciated your sense of humor. Life is short - have fun!

Lara N.

We had a leak in our outside water faucet. Called Roto-rooter and they came out and said """"we won't know what's wrong until we break into the wall and we won't repair the wall afterwards."""" Uh no. Troy came out and took a look, gave us an estimate and scheduled to come back. Fixed the leak and what was messed up in the wall. He is reasonably priced and a good guy. I'll 100% use Troy's Plumbing again for any issues moving forward. Support small business!

Richard V.

Troy's re-plumbed my house. We are beyond the """"1 year labor warranty"""", but I will let you decide whether this was an acceptable installation. Recently, I had to call a water damage mitigation company because a pipe fitting was never glued together. The fitting is located in the ceiling, BTW. The fitting finally """"popped"""" and my house flooded. I called Troy's crew in and it turned out to be the same installer from the re-plumb job. The grandson took one look at it and said that he """"couldn't believe it lasted that long."""" I have photos, BTW. In the meantime, while they were there, the grandfather broke the shutoff valve in the garage. Basically, they shrugged it off and left. They did glue the fitting - no charge. They just left the broken valve. So, big insurance claim. Troy's took no responsibility for the poor workmanship and the insurance company said they would be following up with Troy's for reimbursement. I am not hopeful for that outcome. There's more! They forgot about the outside faucets during the re-plumb job and did it after I reminded them at the end of the job. But they installed those pipes to the outside faucets in front of the ingress to the house - meaning that the house shutoff will not turn off the water supply to the outside faucets. They installed buried pipe through the yard for the outside faucets. But they only buried it 2 inches deep! Last month, I accidentally cut the pipe while gardening and discovered that I had to go to the street to turn off that water supply... I went out to shut off the water at the meter and found that, to my dismay, that the meter had been connected incorrectly - sideways. When I shut off the water at the meter, it snapped off from the connection to my house. Imagine a massive geyser shooting into the air in front of my house! It was connected with cheap, brittle, irrigation grade PVC pipe! I fixed that myself with some emergency direction from the City of Ocoee meter guy. There's more that I recently contacted them about and I have not gotten any response. I could tell you about it but I think there is a limit to the length of the review here. Hire Troy's plumbing at your own risk.