Troy's Plumbing

Monica C.

If I could give them a ZERO...I would. I opted for Troy's Plumbing because they were the highest rated on Next Door. I called them on a Thursday and had an appt for the next morning at 9am. I called them at 10am when they hadn't made it out and was told they were on their way because they stopped at another location beforehand. I called them again around noon and left a message with their answering service. Never received a call back. If something comes up and you can't make it, the very least they can do is spend one minute to call and let you know they won't be coming out. Especially if it's due to an emergency, which mine was. Troy's Plumbing LIES.

Andrew L.

Troy's plumbing didn't respond to BBB complaint. Troy's plumbing falsified invoice and inflated prices.

Kristen V.

Do NOT do business with Troy's plumbing. I called and scheduled an appointment to have my garbage disposal looked at. The rep gave me a time between 10am and 12pm. At 1033am I got a call saying he ran into something at the current clients house and reassured me he would come between 12pm and 2pm. At 327pm when no one showed up I called them. The rep again reassured me he was on his way. So at 502pm when they didnt show up I called them again. This time I called they informed me that the office was closed and they were an answering service. They couldn't reach the plumber but could only leave a message for Monday morning. How dare them have no respect for their customers. They wasted my entire day for absolutely nothing to be done! Call someone else. 0 stars

Larry H.

Had Troy's Plumbing out to look at two jobs I needed done. The office scheduled them for a Friday at 3:00 pm. When they didn't show, I called the office and was assured someone would call me. I called the office on Saturday day and the answering service assured me someone would call. They didn't. Called Tuesday and was promised another call back. They did not. BEWARE. They will waste your time too. I was a previous customer and this is how they treated me

L P.

Called Troy's Plumbing to get an estimate for replacing a garbage disposal that I supplied. I was told by the call taker that Troy would have to come to the house before he could give me an estimate. I was not told about a trip charge of $55 until I was presented with the bill. Troy said that the person who took the call should have told me. I agree, but she didn't. His installation price for the disposal was also $35 higher than 3 other licensed plumbers who had given me estimates over the phone. Buyer beware.

Eric E.

Scheduled an appointment several days out for a Friday morning. Thursday I got a call saying they were running behind and wouldn't make Friday. Ok, things happen, rescheduled for following Monday morning. No show, no call. I called at 3:00 and got some excuses. Was told they would be out around 3:00 the next day. No show, no call again. Glad I didn't stay home from work 2 days in a row...oh...wait...I did.

Joe P.

Please do not do business with this company. 1. Took half of my money, then they would not come to finish the work, took 3 months to install 2 tankless water heaters. 2. Troy's son came to my house drunk, told me he was still drunk from previous night. I reported to Troy and he replied that his son was his only option for me and there was nothing he could do. 3. They installed water heaters incorrectly and now we have carbon monoxide leaking into our living room. 4. I had to call Ferran plumbing, they could not believe how bad Troy's plumbing had done and are working after hours to repair his work due to the dangerous leak Troy's plumbing created. (I also have 2 very small children) These guys are not pro's, Troy talks as if he is your best friend (and he is a very nice man) but the quality of work will cost you in repairs, poor response time, and unprofessional behavior made me post this to warn everyone.

John S.

Waited hour and a half for a scheduled appt, no show no call. Called office and given excuse about scheduler. Told they could be there in 30 minutes to an hour. Sorry, bad first impression. I build houses for many years and I understand being late, but always call.

Shawn C.

I called to get assistance with clogged drain. Assistant was very pleasant and got me scheduled pretty quick. Trey (tech) was running a few minutes behind, and assistant called to give me a heads up. Tech did a great job and cleaned up before leaving Thanks for everything

Sofia K.

Troy's plumbing was called for an estimate for a simple plumbing repair. During an estimate before I accepted their bid they damaged my bathroom by cutting large hall in the fiber glass shower enclosure. Didn't even notify me. I had no idea that they did that. Few weeks later Tenant start complaining and I called Troy to see what happened and where is my estimate. He knew nothing about this royal screw up but promised to fix it. After weeks asking for estimate he Proposed an estimate that was more then double from others since now they had to fix large uneven hole as well. I agreed to this because my back was against the wall - no other plumber was willing to jump in the middle of this. Some even said it's not fixable. Since then Owner Troy Stone did and said everything possible to avoid responsibility of coming back and fixing their screw up. He probably knows that he can't because they damaged it so badly. But won't admit it and kept rescheduling and making excuses for 10 !!! Months. I gave him every benefit of the doubt and was more then patient. Last I heard from him about 3 weeks ago that I need to wait until he is available. Yet business runs as usual and plenty jobs gets done but not mine. Bath is still sitting Inoperable and no other plumber wants to touch fixing damages Troy's plumbing did. I worked with hundreds contractors in my life both professionally and personally. Troy Stone is by far most unreliable. Sure some jobs go just fine. But if god forbid they mess up your job he will not own it, will not stand behind his work, will avoid you, make empty promises and just hoping you get so frustrated that you will go away. Honest, reputable contractors stand behind their name and their work. Not Troy Stone. The way this was handled ( or not handled) is just mind blowing. I do believe in karma though... Find another contractor, this one is not trustworthy