Troy Plumbing

Hal P.

Excellent, very fair prices. Prompt. Nice guys. Good plumbers.

Cheri R.

Good experience overall in dealing with a stubborn drain clog. The office responded very promptly to a request for a quote over Yelp, and they were able to send someone out that afternoon.

The arrival time was slightly outside the window, but they were apologetic about that. The two guys were very courteous, handled the job without an issue, and were very helpful about explaining what the issue was. They also gave advice that might help us be able to snake it ourselves next time.

When I spoke to the office again to handle payment, I also requested some notes to be added to the invoice for our landlord's benefit, since it sounded like the issue was partially caused by some recent shoddy repairs, and they were super helpful about that as well.

Daniel H.

Had a water leak from above my ceiling. Turned out that an existing metal banding had eroded away my hot water line. They responded and came the same day. It was late in the day so they had to return with materials the following day to finish the job but they got the job done. Thanks!

Mary N.

We used Troy Plumbing for emergency repairs to the sewer line at a rental home. They were very responsive and worked with us to expedite the job since the tenants had to move out. They replaced broken cast iron pipes under the house and a large section of the main line outside, which required tearing up and replacing the walkway. It was a large and expensive job, but they kept in touch daily and answered all of our questions and concerns. Very easy to work with.

Honest A.

Troy sent me an estimate of work for shower tub and vanity install. After installing tub, they stopped work and tried to increase prices. They charged me for more work than they did. I already paid them. I have been calling for a receipt and no response. They also put non-stainless steel screws in the tub and I had to get them replaced. I could have had rust stains. I tried to contact them but they've not responded on multiple attempts. Initially, the workers were nice and claimed they could do it all but then they would say it's up to ""the boss"". I ended up spending double to get plumbing done bc I had to go through two plumbers to finish a job. I will be reporting them as I never received an invoice and completed work.

Steve P.

Did a great job on my rental in Point Loma! Bigger job than expected, but they tackled it with no issues.

Mandy M.

this was a scheduling and communication nightmare. The plumber said he'd come between 12 and 3PM. My wife stayed home and waited and waited. At 3:40 she texted them to see what was happening. The plumber responded that he had an emergency repair. He could reschedule. When I asked why he wouldn't let her know at least around 3PM that he was running late, he wrote me that he did text her to let her know. But he did not. Not only that, he became hostile and wrote me that if were to write a negative review and he'd lose any customers as a result of my review, he would take me to court.

I never had any contractor ignore me way past the scheduled window and they would always at least say sorry if they were to miss the appointment. And I never have been threatened by a law suit should I use yelp what it's for. Scary times...

regarding the plumber's response, the facts:
- ""The next day you finally responded and wanted immediate service""
No we did not. Absolutely not true.
- ""We told her we were running late due to an emergency.""
No, there is 0 evidence of this, no text or phone call whatsoever, other than the response to her text at 3:40PM
- ""ignored our initial email to confirm scheduling""
No, I did not ignore anything, I got back to them as soon as I knew my schedule
- ""We also made every effort to communicate with you and your wife""
I am not sure what effort they think they made but they sure did not do 0 until my wife texted them.
-"" You threatened to write a Yelp review on lies""
No, I did not. I never said anything about lying, on lies, etc. It's the FACTS, the texts, the calls.
- ""you did write a Yelp review on lies""
Everything I wrote adheres to the facts 100%, as they happened. Facts are stubborn, and 98% of the communication between us in writing.
- ""You are very rude.""
I was not rude in my communication despite all the verbal abuse and threats I received. I was professional and civil and factual throughout the entire communication.

Jeff D.

Just like many of the other reviews, I also had a very positive experience with Troy Plumbing. Very responsive, showed up in the window they specified, came in on budget and agreed upon price (which was a very reasonable).

I contacted a few others and Troy plumbing was really the best option in terms of willingness to take the job, understand the scope and timing. I highly recommend Troy plumbing and would use them again!

Ian T.

Richie and Rafa did a stellar job upgrading our old 50's showers with a fresh new single-handle valve. We're so happy with the results and how quickly they were able to make it happen. Everything was spotless when they left. On top of all that, the way Troy's does their billing ended up saving us hundreds compared to the other quotes we received. They'll be my first call next time we need a plumber. Thanks guys!

Michael L.

I saw the reviews and went ahead to call these guys to fix my clogged sink drain. They cleaned out the P trap and subsequently tried to clean out the kitchen in line. However, the clogging issue was beyond just snaking and required a hydro jet, which they didn't offer but were quick to suggest a reputable company. These guys ended up not charging me for their services because there was the persistent clog. I have to say, these guys are honest and really easy to work with. They were quick to respond to my job request and knew their limitations of their services. Most of all, they didn't charge me the slightest bit for them coming all the way to try and fix my plumbing issue. I can hardly believe that there are many services like this still in existence. I really recommend these guys and their exceptional service. If there is ever a need for me to ever reach out, I will call without hesitation.