Tritan Plumbing

Susan F.

In October 2020 I contracted with Tritan Plumbing to have work done in my home. The following is the statement of work from the Tritan Plumbing invoice I received. Task #AP-1016 Description Connect Icemaker Install New Copper Tee And Install IceMaker Ball ValveShut-Off. Includes up to 15-FT of Soft Copper or Steel Braided Supply Line. I requested the steel braided supply line. I was shocked when I received the bill for this work which was $735.19 minus discounts of $98.52 which equals $636.67. After I received the flat rate invoice from Tritan I requested an itemized invoice and my request was denied. Tritan Plumbing is not transparent with their pricing. I have no idea how they priced Task #AP-1016. While the technician was at my home I observed him closely doing the work and the time spent doing it. At the most it took 60 to 90 minutes of continuous work. The Tritan technician did not have the parts in his vehicle to complete the job and needed to purchase them from a local store. During his visit to our home the Tritan technician spent nonworking time traveling to the store, time in the store, and time coming back to our house from the store. My husband and I thought that the time the technician spent to and from the store was excessive. I contacted a local parts appliance store and requested prices for all the parts listed in the invoice. The store associate informed me that the copper tee costs $5.00, the icemaker ball valve shut-off costs $15.00, and the 15 feet of steel braided supply line cost $20.00. I told the store associate the work the Tritan technician completed and the price I paid and was told that it was ""horrendous."" The associate said that the job should have cost between $250.00 and $260.00. I realize that service companies need to charge their customers double or triple the wholesale price for parts and I was willing to pay that amount. A local HVAC and plumbing business told me the job should have cost between $250.00 to $300.00 and take 25 minutes to one hour to complete. I researched the average hourly rate for plumbers in my zip code for the type of work performed. According to https://plumbers.promatcher.com/ the current average hourly rate for my zip code is $82.04 per hour (plus parts and materials) (Range: $76.86 - $87.21). Tritan Plumbing excessively overcharged us for the work they completed.
Tritan Plumbing also threatens to sue customers who write negative comments or remarks about the company on any website. The following is taken verbatim from the Tritan Plumbing estimate, ""If leaving a review on any website I cannot to constitute defamation the Tritan Plumbing name with negative comments or remarks, if I do Tritan Plumbing can sue for libel. The purchaser takes full responsibility for attorney's fees and court costs should it become necessary to sue for payment of this invoice."" The customer is required to sign this statement for the work to be completed.
This is a direct violation of The Consumer Review Fairness Act (CRFA). The following is a verbatim statement from the (CRFA), ""The Consumer Review Fairness Act makes it illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews. For example, in an online transaction, it would be illegal for a company to include a provision in its terms and conditions that prohibits or punishes negative reviews by customers.""
Recently I have done additional research which I wanted to present to Tritan Plumbing. I contacted the company on June 16th, 2021 to make an appointment with the owner Mickey Owano to discuss my issues in person and he refused.

John M.

I thank your for your response - but the issue is the fact that I canceled the contract within the guidelines established by the Illinois Attorney General's office so I should receive a full refund of the deposit. Your failure to follow through on that and your failure to communicate since our last discussion in which you agreed to the refund is what drives this rating.

John C.

They should get negative stars. Very rude woman, tries to manipulate a senior citizen, would not give a quote,
She loves to talk down to people and will not listen. I can't see how this company can be in business with this woman standing between them and the customer. But maybe its just as well if the service people are as ignorant as she is. Definitely stay away

Linda P.

I will stand by everything I stated in my review, as it was 100% true. The reply from Triton Plumbing was full of untruths. They stated they ""won"" the other $7500 of the almost $15000.00 charge, but being in our 70's, we just wanted to be done with this company and consider it an expensive lesson learned, so we dropped the credit card dispute. We just wanted to alert the next unsuspecting victim.

Cathy B.

If I could give this business 0 stars, I would. I REFERRED THEM to my neighbor....he needed a water heater in Schaumburg, and so did his daughter in Roselle. When my neighbor called, someone told him they didn't service our area. When I called Tritan to question this (as they had serviced me in Schaumburg years ago), the woman on the phone got nasty and said ""what do want from me? We don't service your area anymore."" When I asked her why, she said it was ""too far to travel"" - I said ""for two referrals and for future repeat business""? She said ""Yep"" THEN HUNG UP ON ME.
Who doesn't want business during COVID?
Tritan Plumbing is who.

Matthew K.

Tritan replaced a 16 year old water heater with another Bradford White. The service was quick and professional. Install went well and as described. No issues or differences from the original quote. Tritan will be my first call if I need any plumbing going forward.

Lana E.

This I place is a joke !! Showed up 3 hours late and smelled like alcohol!! They checked my water heater and said it needs to be replaced . I asked them to leave and called the office and they said I was crazy for saying such a thing!! Frankly I'm insulted at the way they spoke with me and I don't know how this place is even in business !! DONT NOT CALL THESE GUYS!! Worse place ever!!

Tim R.

Tritan Plumbing is unreliable and tried to get me to paymore than what they quoted. They tried to reschedule two times and then Jack the price from $1650.00 to $2200.00.

Sorry Tritan. Went on home advisor and got 2 quotes within the hour and for $125.00 cheaper than their quote.

Buyer beware of their tactics!

Jori B.

Terrible ! Stay Away! First they blame Groupon for not correcting what they said was incorrect statements for the Groupon. Paid $59 for the Groupon for $129 of service. Had a slow flushing toilet. Used air to push it through improved slightly but could not rod it without removing the toilet. Had a leaking faucet, couldn't fix it. Left after paying another $178.00 so with the value of the Groupon over $300 in service. Called back toilet just isnt working correctly and they wouldn't even apply the service fee of $300 already paid against another visit! I could have purchased a new toilet with installation for less. The owner was not interested in customer service just stated...Thats what you pay for a professional plumber... Really? You'd think they could fix the problem too wouldn't you?

Tino G.

This company is so unprofessional. On 1/15/20 I was scheduled to have a plumber come by to look at my leaks in my house and I bought this coupon from Groupon. I followed the instructions and I thought I was getting a great deal but I wasn't. They are so expensive. Just for them to come look at my pipes was very high. The lady who usually does the confirmation is so unprofessional that she hung up on me. They don't even tell you the basic prices until the plumber calls you. DO NOT USE this company. They are highway robbery and unprofessional!!!