TriState Home Services

Bob L.

Tristate, specifically the owner Burt, did the original HVAC on my new home. The installed their own vanity plate on the cheap thermostats and did a very poor job installing our Bryant units. We have had to have several calls by competitors to replace parts and go back and tighten up the system. I would steer clear!

Julie P.

Beware of this company. They like to price gouge. I was told they would quote me how much the work would be when they showed up. Once there their iPad ""wasn't working"" and they couldn't provide a quote. All they needed to do was switch out 2 wall outlets. How bad could that be? Well they needed up charging me $150 per outlet! They sat in their truck for quite some time ""talking to the office, trying to get a quote for additional work"" because of the broken iPad. Charged me for that time as well. The technician tried telling my husband my hair dryer was ""faulty"" I had to teach him that it's normal for a hair dryer to run a minimum of 15amps. He argued with me until I told him to Google it. Then he came up with a bunch of other excuses. Bottom line, he was not very knowledgeable about electricity. It's too bad, I had good experiences with this company in the past with both of my companies and with rental properties but I won't use them again.

John S.

Daikin: long warranty but you have to be very aware of maintenance. Tristate Home Services really lacks in this area.

I had an HVAC installed in 2018 with relatively no issues. I went to replace my second zone's AC and discovered that they've never called me to schedule maintenance or even offer me a maintenance contract 1 year after the install. I called them back, they needed to research why. After a week, I called back again, they don't know why either event occurred. Without that maintenance contract, the warranty is significantly limited. It's a shame, really, and perhaps business as usual for Daikin AC units: offer a long warranty, but ensure that if the customer isn't paying attention, void that warranty because of the lack of maintenance.

Nick H.

I was quite happy with Tristate at this time. I have had them come to the house in the past for a plumbing issue and the plumber came in, gave an honest assessment of my issues, fixed what he could and gave a good representation of the company.

Most recently, my AC died (in the heat of July of course). I called to see if it could be repaired although I knew it was nearing end of life for the unit. After speaking with the techs, I determined that we needed to replace the unit. I arranged to have this done as well as adding an updated furnace and a air quality package added to the system.They also arranged for some small temporary units that helped cool the house to a reasonable temp until the new unit could be sourced. I had previously had another company come by and give me a quote on a similar system and they came in over $2000 higher. Although the project is still expensive, I don't feel as if I was ripped off.

Today was installation day - they guys (Garret, Percy, Bobby, & Jay) were neat and efficient. They explained what they were doing along the way and answered all the questions that I had. At the end of the day, they have really improved the condition of the house.

Thank you for your service and I look forward to working with them in the future for other home renovation projects.

T M.

Company was happy to install multiple expensive systems in our custom home project; little interest in servicing them. Learned this from a supervisor after the fact.

Lon T.

I needed to replace a 19 year old a/c system and got prices from 3 dealers. I was very specific about replacing the same system. The lowest price I received was from Holzople in Emmitsburg MD, $4936 after rebates. The highest price was from Tristate Home Services, $6975 after rebates, a difference of $2039. THE SAME SYSTEM!!! I am very happy with Holzople and recommend them very highly. Do your homework and get several prices, save your $$$.

l m.

From my experience Tristate Home services is extremely unprofessional and unorganized. I called to schedule and appointment for Wednesday for an active water leak in the basement. When I had the tenant call to confirm the time (as a courtesy) Tristate said there was no appointment scheduled. The tenant made an appointment for Friday. TRISTATE WAS A NO SHOW ON FRIDAY. I called Tristate to see what happened, and they said that they would not service my home because I said that I would not be able to give them a positive review due to them cancelling appointments and their unprofessional actions. It appears If they do something wrong they refuse to take responsibility and try to silence you. I would call this unprofessional.

Betsy K.

If I could give this company zero star I would. The come out to my house in a somewhat timely manner. The technician was nice and friendly, as they should be! They don't get bonus points from me for putting a smile on their face! They LIED on the phone when i asked for their cost They refuse to tell me that just coming out is $99,simply checking my ac unit is $149, and anything after that is another cost. I was shocked. To make things more interesting, I had a friend of mine who can pretty much do anything around the house from roofing to major remodeling stay and 'watch' the guy and found his prices to be outrageous. They are trained to put the fear of God in you that your ac and furnace is going to blow up so you're forced to buy into a new system. The technician did however give me an estimate of how much they charge for a 'low end' (as he put it) system and although their ac unit was on average with the DMV but, their gas furnace price was as at the very high end. I told him I don't live in Beverly Hills, he just laughed and shrugged his shoulders. My advise: DO NOT USE THIS COMPANY!!!!! Shop around. I'm still in need of two new units but, I have time until next year. I finally found a company that's honest offers FREE estimates and comes out to your house at NO CHARGE!!!

Josh F.

The plumber arrived within the designated time slot and troubleshot my water heater. He was not able to determine the cause of the leak. While he was here, he also replaced a shower cartridge for a leaking shower head. Total cost over $450! This is not what they told me on the phone. I was originally told $89 for the tech to come out and I would be quoted a price prior to any repairs being made. Contacted customer support and was told that after reviewing the initial call, they can see how I would not have known about the $178.00 additional fee that they charge for any diagnosis performed after 30 minutes, but they could not do anything for me. So for anyone who is thinking about using this company, just know that the $89 only covers 30 minutes of them being at your house, anything over they will charge you at a rate of $200 per hour, at least that is what the plumber told me after he was done.

Brij K.

I am a long time Sunn corporation customer since 2009( was bought by Tristate). As Avery satisfied customer I called a week ago to set up appointment to service my AC on May 28, which was confirmed, only 3 hours before scheduled time got a call to reschedule for July 7th which is 40 days from today, not a day or two and doesn't make a sense, told them my 90 year old father lives with me, has medical issues and blind but didn't help. I will not suggest this business to anybody, pls use small mom and pop businesses to whom you are not a number, I found one and very happy with, not recommending tristate to anyone, wish I was able to give less then one star!