Triple State Plumbing Services

Melissa A.

So we used TripleStatePlumbing back when I needed some work to the shower. While they were perfectly nice in completing the service, I noticed a difference as strong as night and day in the temperature of the water beginning immediately after they left.
The water was no longer able to stay cold, and this literally happened overnight from the time that they did the work. Well, it sucked, but life is busy and we all have priorities, so this wasn't emergency level urgent. Still, they did mess it up, and when we needed services a year later, I had the landlord reach back out to Dawn, explaining this, assuming that they take responsibility for the poor quality of work that they did.
From the landlord's copy of the communications, Dawn agreed, despite attempting to invalidate their role and citing other factors like the water pressure in the building for the overnight difference in my showers functioning.
You guys messed up my shower. Maybe the mixing valves? I'm not the expert, but after a second of running the water gets warm and you have to continuously reposition the knob to get one second of cold. This change happened as of your July 2020 visit. Then, you said you'd look at it which is why we chose you to invite back for the shut off valve issue, and you didn't.
Anyway, the two stars is for messing up my shower, then for having poor enough internal communication to agree to take a look at it and then not.

K M.

Triple state has been our go-to plumbers since 2003 serving both condo and single family home. Originally referred to us by our realtor in Arlington, we won't use anyone else. They are honest; give great advice; give you most cost efficient options; are quick and fully clean up; and everyone is kind and nice. They have saved us in urgent plumbing situations more than once. Highly recommend!

John H.

I called Triple State on Monday, 12/4/23, to see if they could install a new kitchen faucet on Wed. morning, 12/6/23. (It was to be delivered the previous day.) The woman who answered said sure, told me their hourly rate, and gave me an arrival time of 9-12 am. Two guys, Mauricio & Brian, arrived about 9:17am and got right to work. They were congenial, professional, installed the faucet in about 45 min., and they didn't complain about the tight working space (see photo) under the sink--unlike a previous plumber who'd been there on Saturday to unclog the sink drain. THAT plumber (who inexplicably had good reviews) reluctantly gave us a minimum price (that was way too high) for clearing the drain, but refused to give us even an hourly rate or rough estimate for installing a new faucet (saying he doesn't give estimates over the phone), even though he'd removed and replaced the old one to unclog the drain (why, we don't know). He complained about the below-sink cabinet doors, removed them to unclog the drain, and then re-attached them. But we discovered (after he left) that they now scrape against each other when opened. Brian also told us the screws are stripped so the doors can no longer be removed. (We're waiting for THAT plumber to come back and fix the doors.) Bottom Line: We're grateful for Triple State's (Mauricio & Brian's) ""No Drama!"" efficient job well done at a reasonable price. Highly Recommend!

Lessons Learned: 1) Always get estimates over the phone and/or via email (I called at least 5 plumbers and All readily told us their rates or gave us an estimate); 2) Compare at least three estimates before hiring (as recommended by Checkbook Magazine) for good reviews and reasonable pricing; 3) Don't be in a rush to hire a newly-licensed plumber just because he agrees to work on a Saturday (I called a plumber in Checkbook Magazine who referred me to the problem plumber, who used to work for him); 4) Make sure the plumber you hire does not have to travel too far and/or doesn't complain about working in your zip code. (Though he initially said Reston was in his service area, the problem plumber told us we now have to wait for him to line up a job near here, since he doesn't want to make a special trip to fix the doors.)

Dorian G.

Things didn't change for 2023. A receipt copy for Triple State Plumbing LLC was given to us by a neighbor. Damages occurred in their home.

The Triple State warranty listed on the receipt is this:
LABOR WARRANTY: 1 YEAR - NO WARRANTY on stoppages of any kind.

There is no written warranty information for parts they use. Also, if they cause property damage of any kind, you will be advised to take pictures and go to court.

Lynn M.

I have an old house which means old plumbing. I've come to rely on TSP for their quick response, professional demeanor, and reasonable rates. I highly recommend!

Victoria R.

Triple State Plumbing provided excellent service recently as we needed to replace the gas valve and pipes that connected the gas line with the hot water heater. They were prompt in their response for the request for service and Jeff and Kaleb provided detailed customer service from beginning to end. We appreciated the time they took to listen to our concerns and what we had been experiencing to ensuring our safety with their work.

We have used Triple State Plumbing in the past for other issues and have always had a great experience. From scheduling with Dawn to working with Aaron on providing excellent care and service. As a local family owned company in Arlington we always recommend them to friends and family in the area. We truly value them and their work.

George H.

Triple State and Cathy, the owner are the best. Their workers are highly qualified professionals and I can't say enough good things to say about this great company. Don't hesitate to call Triple State Plumbing.
Best,
George Hansen

Isik I.

Don't trust this company. I had water leaking from ceiling and I called them. They gave me an estimation for the job on same day and it was reasonable. I accepted and told them to do the job. Technician said he doesn't have the tools now will come back in two days. He came back again and did the job. I confirmed the price again with him before the job. Couple days later I received an overcharged bill (doubled price then what I was told). Still dealing with them for the payment. Be careful what they tell you and what they charge you. Not professional.

Tee W.

Mike and Peter responded to my call, they were very friendly and professional! Mike was very helpful and patient with my many questions. Thanks for the good service :)

John D.

Plumbers seemed to have been ""recruited"" by community leadership (the ones who tug on the purse strings of condo-fee coffers) to relay information about the interior condition and attributes of my home and my mother's home next door. I was eventually contacted by these people about a separate issue and was met with blatant indifference about the issue at hand by a rather rude woman with a raspy voice. So far their install of a PRV has not yielded any cause for concern. If something does indeed come up, however, I will pay my own plumber to avoid Triple State altogether.