Triple Play Home Services

Kammi W.

Same as another reviewers post. Discrepancies in the service call rate. Online stated $79, when I called I was told $99. Also had a similar confusing conversation regarding their price packages. And unless I went with the higher package of $250 just to come out & diagnose they couldn't come out until Monday which would have been 3 days later in this 100 degree weather without AC.

T G.

Good price. Great product. Responded quickly to my request.

Spencer H.

Called them at 8 for a water heater that went out at my parents house. They came within the hour. Replaced the water heater. Their technicians we very professional.

Jackie J.

We had our entire residential HVAC system replaced very recently. Just wanted to give a 5-star nod to Triple Play Home Services. Getting an HVAC system replaced is a rather financially intensive endeavor and not something a homeowner takes lightly. Before we made our final decision to go with Triple Play, we discussed which HVAC system would be best for us (they provided us with 4 estimates) and we also decided to add the proper amount of insulation that was recommended for our area. We're happy that Triple Play was able to provide the insulation as this kept us from having to research and hire another company.
Once we decided we were going have the entire system replaced, we went with Triple Play due to transparency in their pricing (no hidden costs/nor extra fees) and how thorough their associates were in answering our questions.
We dealt with several associates (we believe 8 people) from the company and each person was polite, professional, and courteous in every encounter. Never have we experienced such impeccable customer service from so many people from one company.
When the installation of the HVAC system was complete, the company set up the inspection with our City Inspector and we'd like to report the inspection passed with flying colors! Something we have never experienced is that Triple Play sent a supervisor out to our home to be there when the inspection took place to make sure there were no issues.
Needless to say this company's communication is excellent and their associates are top-notch people to deal with. If you ever need any heating or A/C work done, we recommend you contact Triple Play.

Bridgette K.

Woke up on a cold January morning with no heat. Called our usual heat/air/plumbing company. They came out and told us they think they know what the problem is, but the replacement part is on backorder till February.

Asked what our other options are. They said replace the entire HVAC system. This is something we were not planning on doing this year.

We were also told our current HVAC system is too small for the house (2,000 sq ft with a 3.5-ton unit). It was suggested to go to at least a 4-ton HVAC system. Knowing this could cost A LOT of money and we weren't completely sure what we were told is correct. So, we decided to get a second opinion.

We did a Google and Yelp search of the Top Heat & Air companies for our particular area and Triple Play Home Services came first on both lists. We took a quick gander at their website and then decided to contact them through their ""Contact Us"" link on their website and gave a brief description of our problem. Less than 5 minutes went by, and Naomi called to follow up.

Naomi was patient and so very kind on the phone as we explained our problem. She sent her Technician, Ethan J. out to help diagnose our issues. Ethan was prompt, polite, and professional. We explained what our problem was and what we had been told by the original company we had out earlier that day. Ethan did a much more thorough job of reviewing our current system. He felt pretty certain he knew what the problem was, but there was a high/low voltage issue, and he didn't want to risk going any further without a supervisor present. He said he could get the part the next day (when our original company said it would be on backorder till February). During his in-depth evaluation of our system, he did note that the current HVAC system was too small for our size house and suggested at least a 4-ton unit. Additionally, he pointed out that we really didn't have that much insulation and explained insulation for our part of Oklahoma is around 16 - 18 inches.

Knowing we had some tough decisions to make we asked Ethan and our original heat/air/plumbing company for quotes/estimates for an entire HVAC system replacement. We got 6 quotes with 4 of the systems coming from Triple Play. The prices ranged from $10,000 - $17,000. Based on the quotes and information, we selected the one that best suited our needs.

Before completely committing to this rather expensive endeavor, we contacted Ethan with about a dozen more questions. Ethan called us within a few hours of us emailing him and provided us with comprehensive answers to each question.

We also found out that Triple Play does blown-in insulation installation (and our original heat/air/plumbing company does not). We did research online to help determine what might be a ballpark idea on cost. Triple Play's estimate came in at a very reasonable price.

The decision was made...we're going with Triple Play Home Services for both the HVAC and insulation installation.

We scheduled our installation and Installers Austin F & Brycen B came to our home. Just like Ethan, they were prompt, polite, professional, and knowledgeable. Installation of the HVAC and insulation took the entire day, but those guys did an amazing job! They tested our system thoroughly when they finished and left our house inside and out spotless!

As a final evaluation, they had a supervisor, Hector, come out and do a quality control check and make sure everything was running smoothly. Hector, Brycen, & Austin also asked if we had any questions and even asked what we wanted our thermostat set at before they left.

One final note, Ethan followed up at the end of the day to see if everything went fine.

Never have we experienced such VIP customer service. If you ever need a HVAC system replacement, we recommend you go with Triple Play Home Services because they are professional, courteous, and put their customers best interest at heart.

Gary T.

Garret was very professional and completed the new gas line to hook up for my wife's new gas counter cook top. He went above and beyond. Thank you for a great job!!!

KJ J.

We called up Triple Play for a Tenant's place in SW OKC. The heater would not get hot and will shut off.. It was a frigid day with temperatures in the 20s. The tenant had to leave but the technician said that he could do everything from the garage. The technician never entered the house. They were able to send someone that day to check, so that is a pro, hence the 2 star vs 1 star review.

The quotes were provided for multiple options ranging from a few hundred dollars to $3000. It was very confusing as each quote seemed to indicate different parts added on that needed to be replaced, like one has the gas valve controller ($389 + $849= $1338), universal inducer fan( $775), pressure switch ($338) . The issue seemed to stem from an apparent failure of the control board?) Of course there was no guarantee or warranty on this and there was a push to replace the entire system. The last option was a whole new furnace at $5000.

There is a $99.95 service call. On their website it states $0 Service Call.

I was able to swing by later, plug in the furnace and do a quick scan and saw that the air flow filter in the garage was filthy and the return air filters inside the house needed to be changed. Everything else looked clean and in great working order.

As a temporary measure, I cleaned a couple of the filters and lo and behold, the house started to warm back up without cutting off. It has been a couple of days without the issue arising, so am not able to replicate the issue.

I am not sure if this is their normal practice or if this is incompetence/ignorance of the technician who came out. Nonetheless, I will NOT recommend this company, unless you are desperate and have a few thousand dollars laying around to blow.

Scott H.

The tech was a nice gentleman, but he was not well trained. I got so many quotes from this company on the way to fix my HVAC heater side and the requested work to do was overblown. I had another company come out and replace my blower motor and re-wire a few things and for less than 500$ I am back up and running. There is something wrong with the way this quoting was done.

Amie O.

Excellent customer service! Very friendly and willing to come out in short notice. My technician found the error quickly and had the part on hand. I would recommend HVAC Solutions to my friends and family!

Betty H.

They texted me and said they would out between 8 am and 6 pm. Large enough window for an appointment. They never showed or called or even texted that they weren't coming. Just no-showed me. Do not use this company!