Trident Plumbing

Guy K.

We were first-time customers of Trident Plumbing and we were extremely pleased with the whole experience. They were taking care of our next door neighbor who had a problem and as he (the plumber) was finishing up I approached him to get a 2nd quote on some work I'd been planning with another plumbing company. Well just let me say that the plumber from Trident (Steven) blew me away with his knowledge and customer orientation. We needed a new hot water tank and he was able to give me a quote right there that easily beat my former plumber's estimate. Moreover, Steven took the time to explain absolutely everything he/they were going to do as part of the job. When he and his assistant (CJ) came to do the job they were exceeding professional, thorough and fastidious throughout the process. Overall a great experience. I highly recommend.

B R.

I agree with all the other 5 star reviews. I had 2 hot water heaters installed in the attic. Communication with the installer as well as the lady who answers the phone were fantastic. Did a great job and a fair price. Recommend!

Courtney C.

My outside faucet had a consistent stream of water leaking out when it was turned off. Called Trident, they changed my water heaters couple years earlier (that experience was good). Schulyer, from beginning to end was informative, kind, and helpful. He replaced my faucet and discussed why it wasn't working properly, as well as gave me has much info as possible on the potential costs up front. I had some other projects/mini problems with some other things and he gave advice on those. In the end, he fixed the faucet and I was able to fix the handle on my toilet (from his advice). I appreciate the kind and informative service.

Bear H.

Trident Plumbing goes above and beyond! Jeremiah was able to install a new toilet for me. Showed up on time and was very professional. Would highly recommend Trident Plumbing to anyone!

Tmod C.

This is the 2nd time we have used Trident Plumbing in the past year. Very impressed with responsiveness to our needs, from the receptionist to our Techs! They always make us feel comfortable and confident on their expertise as well as courtesy from entering our home to the final bill, with detailed explanations of our issues.

Thank you & we will Highly recommend Trident Plumbing for all your needs!

Sean W.

I had a leak in the guest bath going into the bedroom. Trident was quick to respond and show up, they diagnosed the issue quickly, and were reasonably priced to complete the work. Awesome company!

C B.

We woke up early only to discover our water heater was whistling and leaking from the bottom. To make matters worse, when I turned the shutoff valve to stop the incoming water, the valve didn't work. So, I had had to shut off the water to the house. We had family visitng us from out of town, it was two days before the next forecasted freeze event, and three days before more friends would arrive to spend Christmas with us.

We have a home warranty, but like many home warranties, there was no sense of urgency with the warranty company. The first plumber they assigned wasn't available until the next day so I notified the warranty company and they assigned another company, which showed up within the hour. However, because the builder put in a 75 gallon water heater, the plumber said it may take 3 to 5 days before they receive a replacement unit from the warranty company.

Due to the urgency of the situation, I contacted 12 different plumbers in the area, only to be told again by some that the 75 gallon water heater is harder to come by and more expensive. Some of the companies that I called did not have appointments until after Christmas. A few said the would not provide a quote over the phone. 5 gave us quotes and only one said they would make every effort to get one of their plumbers to my house that day. That company was Trident.

When I called Trident, Kallee was extremely helpful and understanding. She sent me an email with a written estimate for the work and called to say they were able to shuffle around the schedule to get a plumber to my house that day. Once I agreed, they dispatched Schuyler and Vlad and they showed up at the time quoted. Schuyler and Vlad were the best plumbers that I have ever had show up to one of our homes over the years. They went above and beyond to make sure everything was not only done properly, but done that day because they understood the situation.

Buddy B.

Response time was great. Worked with OEM to diagnose the problem with the water heater. Fixed quickly and properly first time. I will definitely use Trident for my plumbing issues!

Andrew F.

WARNING!!! Last week I had Trident come out to fix leak with a tub overflow connection at a rental I own in Frisco. The plumber opened the wall, which was needed to access the overflow. When he was done he had snapped off the overflow pipe and broken the tee where it was connected. Then I was told it would cost $2500 more to tunnel under my home to fix the pipe they broken. I felt they had done enough damage and told them not to continue work. Since the wall was open I could see the damage that they had done. Snapping off a 20 year old PVC pipe is easy to do, but this was an avoidable problem. Any entry level plumber would not have done this. Luckily I was able to the fix the broken tee myself and $100 in parts later everything was done correctly (by me). I was ripped off by these guys, they turned a simple fix into a plumbing fiasco and then they tried to charge me for work that was not needed (tunneling under my house). In my 35 years of owning rental properties I have never seen anything this outrageous. I would never use these guys again.

Kasey G.

Highly recommend. Very efficient and nice. Always great customer service!!! They were able to fix the issue easily.