Tri-County Pumps

John B.

I had Tri-County Pumps come and install my water treatment system that I bought. I also needed a new pressure tank for my system. They came and gave me a quote for the installation of the water treatment system (that I already owned) and for the new pressure tank. They came and gave a free estimate. Their prices were exactly what I was looking for in terms of cost.
When they arrived to do the install, they were really professional and clean. They did the job quickly and wow did they do a great job. They kept it tight and compact and the location where they installed it was clean. I would highly recommend using this company.

L D.

If it were possible to leave negative stars for this review I would. This company cares nothing for their customers. They're only concern is payment. They sold us over-priced parts and equipment we didn't need and did a poor job on our well repair. Their actions forced us to purchase an entirely new water filtration system because their actions caused such an overload of sediment to be released (and yes it was costly). We had to have a different plumbing company fix their mistakes and when my husband tried to explain the situation and the resulting problems, their representative refused to listen and hung up. ANY plumber or plumbing business you choose would be an improvement over this one. They are unethical, unscrupulous and rude. Don't reward them with your business!

Michael G.

I had to replace my pressure tank. It lasted since it was installed in the early 90s. The pressure tank was above the water heater, so it was not an easy task. However, it took two men to remove the 32 GAL tank and to also set the new one up above the water heater. I will say, these men were pros. They were knowledgeable and very customer friendly, which I particularly liked most. Their expertise on with the electrical and plumbing work was just simply phenomenal. I am a happy customer.

Nancy R.

Cost Prohibitive!!!

Our disposal broke and we didn't have the time to fix it on our own. Tri-County was quick to respond and took care of the problem, but the cost was excessive.

C B.

I do NOT recommend this company. They came to our house only to say they wouldn't drive over our field to get to the septic tank. They charged us $120 when they didn't do anything! They've driven over the field in the past. Not using this company again!

Lisa G.

Wonderful Service... very friendly! Anthony and Raymond were so helpful and honest. I recommend them to everyone needing Pump services... definitely 5 stars

Pat M.

Love these guys!! We have used Tri County Pumps twice for leaks, and they were great both times. First time was in the dead of winter, freezing cold, frozen, ground, nasty conditions to be working outside. Second time was today - much nicer weather... the guys were friendly, cheerful and efficient both times - we are delighted. Thanks guys!!!

Jonathan R.

I ask tri county pump to Do a well and septic inspection on a house I was buying, I just had another company tell me my well casing is rusted through and needs repair, I spent 1750 dollars to get it inspected with tri county 3 months ago , complete waste! They did a water test supposedly, I don't know how it past like it is. I had to call repeatedly to get them to fill in a hole they dug in my front yard .

Lori B.

If you're looking for a reputable plumbing service, look elsewhere. Tricounty pump was my go-to for the last 20 years but no more. NEVER AGAIN.

My tale starts with calling them to service my water softener. 1st off, my bad - should have asked the price before they came out.

Service fee: $250 (just to come out - oh, they were 4 hours after their estimated time of arrival)
Technicial fee: $125 hr

That's 475 just to appear at my house....4 hours late....

Materials? Oh, those were under $50. Total bill was over 550.

OK, as I stated, my bad.

Now, today, 7/25/17, I called with an issue I'm having with my hot water heater. THIS water heater was installed 12/27/11 by Tricounty. It replaced another water heater that had been installed just six years earlier by Tricounty in sept 2005. Seems like 6 years is the magic number with them....

So, in chatting with them, I find that the writing on my latest invoice that shows 'hot water heater has a 6 year warranty' is only for the tank. No element replaced. No thermostat checks - well, of course, you can get all that for another $450 to come out.

Used to be a very trusted service. Not any longer. Head to Home Depot where they stand behind their merchandise

Also, Bill (whom I spoke with) told me that 'it's typical for a hot water heater to last 6 years depending on the water coming in the house.' Not falling for that - first off, THEY have treated the water softener every year! They're the ones who were responsible for the water coming in the house!

Steer clear. Steer very clear.

Update: I just called A&B Luck. Their service fee (to come to the house) is $65 instead of $250. Now, that's a pretty big difference.

Why does Tricounty cost so much just to appear? No clue. Robbery....

Update 7/26/17: A&B Luck just came out to check the water heater. Cost me $95 total. AND, while downstairs, the technician saw that the water softener was UNPLUGGED.

Nice going, Tristate Pump. You rob the public AND are incompetent!

Gerald R.

Tri-County misdiagnosed my water pressure problem in my home and recommended replacing my main water line which would have been a very costly job. Charged me $392 for this so called service. Replacing the main water line would have cost $5-6,000. I brought in another plumber recommended by a friend and he was able to isolate the real problem immediately which was a water logged pressure tank. The pressure tank was replaced and the water pressure problem in the house was solved. Tri-County would not even consider refunding any of my money and continued to insist that I still had a problem with my main water line. Whether I did or not didn't really concern me as all I was concerned with was the water pressure in the house. I will never deal with this company again. And I am not one to leave bad reviews; in fact this is the first time I have done so but their lack of customer service so irritated me.

Follow up to my initial review: (01/04/2017)

After submitting a complaint to the Better Business Bureau, Tri County offered to come to my house to conduct another pressure test. This test showed once again that there was a leak in my main water line somewhere, probably close to where the water line enters the well casing. The leak, however (and this is a critical point), did not affect the water flow into the house. The only thing that was affecting this was the faulty pressure tank which after it was replaced solved the water pressure problem.

I am not disputing that there may be a leak in my main water line. However, it is important to note that even with this leak, my water pressure and flow are perfectly fine after the pressure tank was replaced. I maintain that Tri County should have at a minimum, offered me an opportunity to repair the immediate problem even if it was only a temporary fix, as they maintain. The faulty pressure tank was the cause of the water pressure problems that I was having in the house and this was ignored by Tri-County. If they had identified the pressure tank as the problem and changed it out during their initial visit, we wouldn't be having this disagreement.

In my view, the fact that there is a small leak in my main water line is something that I will keep an eye on but is totally irrelevant to the problems that I was having. For this reason, I am demanding a refund of at least a portion of the $392 that I paid to Tri County on November 4 for what turned out to be an erroneous or at least a misdirected diagnosis of my immediate water pressure problems.

And to add insult to injury, I just received a letter from a lawyer representing Tri-County threatening me with civil action in the Frederick Circuit Court. This is so outrageous and insulting and devoid of any legal foundation.