Tri-County Pumps

Scott A.

I began my search for a well company over a month ago contacting them on 1/25/21. This is what i received back: ""Hello, Thank you for contacting us! Someone will respond to you very soon about your inquiry. We appreciate your interest and look forward to speaking with you! Best regards, Tri-County Pump Service, Inc.""

I then received on the 1/26/21 from Bretta Snyder the first of many emails telling me of how they would like to help me. ""Good morning,
Thank you for your email. A message was left on your voicemail this morning. We would like to stop by one day during regular business hours and see what you would like to have done at yours and your parents property. We will then provide an estimate for the services you would like to have happen and once you are ready to move forward, we can provide a contract will require a credit card on hold and a third down and payment in full at the time of service. We greatly appreciate your business and look forward to speaking with you. Keep it flowing"" Bretta Snyder

We arranged for an estimate but due to snow and bad weather ti kept getting pushed back but we finally agreed to a time that would work for us both. I was sent paperwork 1/26/21 that would be used to estimate the work. and was told they appreciate my business. With the snow, cold weather and such the estimator arrived on 2/5/21 and we walked the grounds. I was think in was pretty quick, heck they even have a $100.00 off coupon featured at Mountain View Dinner on their place mats. I sent them a detailed list of everything that was already in place and what we needed from them so there were no surprises. However the surprise was on me as the gentleman that showed up Daniel Barnette did his due diligence on the walk around but after he left I only had the memory of his truck taillights as he left the driveway, never to call, text, email or send a drone to us with an estimate.

I called them at least once a week and then sent an email 2/9/21, 2/16/21, 2/22/21, 2/25/21 and finally on 2/26/21 trying to get an estimate and/or Daniels cell number. I heard nothing and all communication stopped via email and no one stopped by or sent anything to me. If they didn't want to do the work they should have been up front and said so. They never made mention of any related issues or concerns and I even explained my allocation of funds available in cash to pay for the work. I finally gave up due to complete frustration of the poorest customer service experience I've had in a very long time.

I can't recommend them for anything as they did nothing. Perhaps they had a bad two months. Bretta earned the one star rating as she was the only line of communication until she too tired of hearing from me in regards to the lack of Daniel getting back with me. Here is Bretta's last communication and I went with a family friend of my sister who showed up and did the work in ""Good afternoon, Unfortunately, I have not been working on your estimate so I'm unsure of where we are with your quote. I have forwarded all emails to Daniel who was at the site for the estimate. His email is [email protected]. I have already forwarded this message to him and I'm sure your one of several he is working on. Please do not hesitate to call our office tomorrow at 301-432-0330 and we will see if he has an update for you.
Sincerely, Bretta""

Bretta, thank you for trying, I guess Daniel dropped the mic and left the building.

Ceecee C.

We recently bought our first home in Jefferson Maryland and are dealing with some of the new homeownership woes. Our neighbor recommended Tri County Pump for our water/septic issues. We've had very low, pulsing water pressure and hard water and high Ph in our water. Kevin came out and recommended water softener, water neutralizer, and water pump to help resolve our problems after his inspection and confirmation of the root cause of our issues. We received a very professional quote printed on site that was valid for 6 months. We did a similar quote with Calligans and their quote was almost twice as much as TriState. We scheduled our appointment to have our water issues solved.
Brian came to install and after having the best shower since we've moved in, I can't recommend them enough.

Update: We have since used TriCounty Pumps for our septic service, sump pump service, and for my parents sump pump as well. Fantastic service, punctual always, and reasonable pricing.

Brian B.

DO NOT USE Tri County - I've had shady dealings two times and I'm through. I called Tri County to do a septic pump-out. The lady on the phone quoted me a price that sounded reasonable. When the driver arrived, I discussed the system with him. He said there was a filter between the settling and pump tanks that would need to be cleaned - $40 if they did it, or he said I could simply spray it out with a hose. I told him I would do it. He pulled the filter out and told me the part was no good because there was a gasket missing and it would have to be replaced for $60, but I could order it online and he showed me what to look for (very helpful, right?).

After the tanks were pumped, he told his assistant to spray out the filter. I told the assistant not to, because I planned to replace the broken part as instructed. When the driver gave me the bill I [stupidly] signed and gave him my credit card; I was working from home that day and distracted. After they left, I saw a $40 filter-cleaning charge on the invoice! I called the driver and he said that he had told the assistant to spray out the filter, and I informed him that I told him not to do it; the assistant agreed and the driver said, ""oh crap. I'll call the office and have them straighten it out for you.""

The office lady called me and I explained the situation. She stated that the driver would NEVER leave a job that way, and that he was a state-certified inspector and always did a professional job! I informed her that I had confirmed with the driver that the assistant had not performed the filter cleaning on my BROKEN FILTER (which would have taken 2 minutes - for $40 - what a joke in itself!). She still denied that he had left it that way and she told me that I would have to go out and UNCOVER MY OWN SEPTIC TANK AND SEND HER PICTURES FOR PROOF!! I said ""you want me to get S#!T on my hands so you'll believe me, and you won't take my word for it?!"" She explained that I could use a wire coat hanger to avoid getting my own feces on my fingers (it worked great, by the way).

So I go out to the tank, pry off the 100-pound lid, use a wire to lift out the STILL DIRTY filter and take pictures of it, all the while avoiding dropping my phone into the tank, because that would have been icing on the [chocolate] cake. I send her the pics. No response. Later, I call the driver, who said he was coming out in the evening to replace the filter. He comes out in his personal vehicle with a USED FILTER and swaps it out with the old one. Not bad for $40. Oh, and I forgot to say that when they left from the pump-out they dripped black sewage on my flagstone walk and I had to clean it up myself. Nice!

At the beginning of the review, I said I've had shady dealings twice. In 2016, they came out, drove over my flagstone walk (the one they would later spill sewage on) with the pump truck, and cracked two pieces. When I called to pay the bill, they said they had lost the invoice and they would call me. I called back a month later and they still could not find it for me to pay. Another month later, the same lovely lady in the story above called me back demanding that I pay the bill!!

So the moral of the story is that if you want to get ripped off, insulted, have your word questioned, and do extra work yourself after the job, Tri County is the way to go!

John B.

I had Tri-County Pumps come and install my water treatment system that I bought. I also needed a new pressure tank for my system. They came and gave me a quote for the installation of the water treatment system (that I already owned) and for the new pressure tank. They came and gave a free estimate. Their prices were exactly what I was looking for in terms of cost.
When they arrived to do the install, they were really professional and clean. They did the job quickly and wow did they do a great job. They kept it tight and compact and the location where they installed it was clean. I would highly recommend using this company.

L D.

If it were possible to leave negative stars for this review I would. This company cares nothing for their customers. They're only concern is payment. They sold us over-priced parts and equipment we didn't need and did a poor job on our well repair. Their actions forced us to purchase an entirely new water filtration system because their actions caused such an overload of sediment to be released (and yes it was costly). We had to have a different plumbing company fix their mistakes and when my husband tried to explain the situation and the resulting problems, their representative refused to listen and hung up. ANY plumber or plumbing business you choose would be an improvement over this one. They are unethical, unscrupulous and rude. Don't reward them with your business!

Michael G.

I had to replace my pressure tank. It lasted since it was installed in the early 90s. The pressure tank was above the water heater, so it was not an easy task. However, it took two men to remove the 32 GAL tank and to also set the new one up above the water heater. I will say, these men were pros. They were knowledgeable and very customer friendly, which I particularly liked most. Their expertise on with the electrical and plumbing work was just simply phenomenal. I am a happy customer.

Nancy R.

Cost Prohibitive!!!

Our disposal broke and we didn't have the time to fix it on our own. Tri-County was quick to respond and took care of the problem, but the cost was excessive.

C B.

I do NOT recommend this company. They came to our house only to say they wouldn't drive over our field to get to the septic tank. They charged us $120 when they didn't do anything! They've driven over the field in the past. Not using this company again!

Lisa G.

Wonderful Service... very friendly! Anthony and Raymond were so helpful and honest. I recommend them to everyone needing Pump services... definitely 5 stars

Pat M.

Love these guys!! We have used Tri County Pumps twice for leaks, and they were great both times. First time was in the dead of winter, freezing cold, frozen, ground, nasty conditions to be working outside. Second time was today - much nicer weather... the guys were friendly, cheerful and efficient both times - we are delighted. Thanks guys!!!