Tri County Power Rodding

Marcia W.

Tri County Power Rodding was recommended to us and they lived up to that recommendation. The two guys that came out and cleared out the lines and were highly professional and honest about what the issue was. Kim in the office was wonderful to deal with and helped coordinate with us and went out of her way to get back to us. I want to thank everyone at Tri County and recommend them highly!

Lisa C.

Tri County Power Rodding came highly recommended to us to clean out the lines to my parents septic. They took great care of my parents and had the lines cleared out in no time.

Ginger G.

Bob and Andrew from Tri County Power Rodding came out to my home and were professional beyond belief. They not only checked out every possibility for my blocked plumbing but fixed it even in this house with 1956 plumbing that hadn't been attended to for years. I recommend them highly. They definitely know about customer service. Thanks guy's

Frederick A.

Please allow me to start off by saying that my wife and I have been pleased with every employee that the company has sent to perform actual work at our house. They have been professional and courteous, and we've liked them.

Unfortunately, however, we cannot say the same for the company's telephone receptionist Kim Brownson. In mid-December my wife called Ms. Brownson to let her know that, although we'd previously retained the company to video tape our sewer line, we never received the video. Ms. Brownson said the company did not have it and suggested that we had never paid for the service. When my wife expressed her concern, Ms. Brownson told her to ""Calm down."" When my wife asked to speak with the owner, Stan Mansfield, Ms. Brownson said he didn't have a phone number she could use, doesn't have voicemail, and doesn't have an email address.

This prompted me to call Ms. Brownson to express my displeasure that she'd been rude to my wife, especially given the fact that my wife had recently suffered the loss of a family member. I also gave her the date of the invoice and noted that the invoice clearly stated that we had paid for the video. At first Ms. Brownson was abrupt and rude to me, but, once I explained that I was not accustomed to being treated this way, and was not about to get used to it now, she became for civil. I asked that she arrange to have employees come out and take a new video so we could give its to Aaron's Excavating. She did that, and the company did not charge us for the video since we'd already paid for it.

In mid-December my wife posted a Facebook review expressing her displeasure with Ms. Brownson's unprofessional conduct. Earlier today I was stunned to see that the company's owner Stan Mansfield responded, not by expressing regret, but by inaccurately described the events and suggesting that potential customers should ""please disregard the mudslinging."" Expressing displeasure at poor customer service is not mudslinging. It is informing the public of poor customer service. Period.

If the employees who have come to our house were all there were to this company, I could recommend them. Unfortunately, that is not the case. Kim Brownson works for the company, and the company's owner Stan Mansfield responds to expressions of displeasure by falsely attacking customers.

Unacceptable.

Birmingham R.

Horrible experience. I paid $225 to have my sewer pipe video taped and I never received it and the manager Kim Brownson told me that they don't have it anymore. When I was upset, she told me to ""Calm down."" When I asked to speak to the owner, Stan Mansfield, she told me he doesn't have a phone number that I can call, he doesn't have voicemail and he doesn't have an email. Terrible, terrible customer service. I've never been treated this way by anyone in the service industry. I'm still kind of in shock as I write this. Can't believe this company came recommended by Aaron's Escavating.

M F.

Horrible experience. I paid $225 to have my sewer pipe video taped and I never received it and the manager Kim Brownson told me that they don't have it anymore. When I was upset, she told me to ""Calm down."" When I asked to speak to the owner, Stan Mansfield, she told me he doesn't have a phone number that I can call, he doesn't have voicemail and he doesn't have an email. Terrible, terrible customer service. I've never been treated this way by anyone in the service industry. I'm still kind of in shock as I write this. Can't believe this company came recommended by Aaron's Escavating.

Donna B.

I can not say enough good things about this company. I live in an old house that has been reconfigured over the years. Had multiply problems and they found and solved them all. Four different men were out, All were confident, personable, and I never heard one say, ""I've never seen anything like this before"". They were all prompt and timely.
Completely satisfied with my experience and would highly recommend them.

Karen Y.

Chad and Tony of Tri-County Power Rodding were out to our home in less than an hour of calling on a Saturday morning. Pipes had backed up and were sending water and ???? out a drain and into the basement/family room. Problem solved in less than 30 minutes. $162.00 for a Saturday call saved a potential disaster.

Mike J.

I live in Royal Oak and had a 5"" rock thrown into my 6"" main line outside the house. These guys worked for nearly 2 hours with the scope, vacuum truck and auger to try and get this thing out. Although we couldn't get it, we managed to free up the line and the guys are confident that we can push it all the way through on their next visit. Not only that, but they gave the attitude of ""we will not be defeated but his rock"" which I appreciated. They were punctual and charged me $50.00 less than what they had quoted. Super nice guys and I honestly felt like a got a deal versus rolled over the coals. Highly recommended.

Never A.

I had the opposite experience, incompetence comes to mind instead of expert. Required someone else to unclog the drain. The joke is I still got a bill.