Tri-County Plumbing & Drain Cleaning

Laura S.

If I could leave negative stars, I would. These people not only were unprofessional, they were also extremely rude! My husband & I bought a house & had the seller jet the sewer lines before closing, then a week after moving into the house, about 6 weeks after ""cleaning out the sewage line,"" we had sewage back up into our basement. We were told the work was warrantied, so they came out to take care of it & apparently found a bunch of baby wipes in the sewage line. We have a baby, but why on earth would we flush wipes down the toilet? That's stupid! (We roll up the used wipes in the diapers & throw them in the diaper genie.) But according to the plumber, if we have a baby, & we have wipes, that means we flushed them. Did not matter how many times I explained there's no way we would do that, they just kept accusing us, & because of the wipes, they charged us $176. When John gave me the receipt he said ""just remember, no flushing baby wipes in the future."" He also said he cleaned up the drain where sewage had backed up, but I checked once he left & there was literally still waste around the drain & in the pipe leading to the drain. I called the office to complain, & the guy I spoke to, Bruce, was even more rude than John. He said ""let it be a $176 lesson, in my opinion."" I would prefer that lesson be taught to those responsible, not us, & said I was upset they kept accusing us, & Bruce said ""no one's accusing you,"" but just a minute before he had said ""you've got the baby, you've got the wipes, you tell me!"" I mentioned not liking the comment made when John left & Bruce just brushed it off. I complained about the state that the drain was left in & Bruce said ""well John is very thorough."" Ok, well I literally have photographic evidence of how ""thorough"" he is. So now I have to find someone to come clean the waste out & sanitize the area, because I don't want these people back in my house. DO NOT HIRE THEM!

Sabina D.

If I could give minus stars I would. HORRIBLE!!! Our basement took on water from a backed up storm drain. Water was crystal clear UNTIL this place came out. The individual augured the SEWAGE LINE and brought gallons of raw sewage into our home. The smell was horrid and sight disgusting. He tried to sell us on new plumbing in the house and plumb lines going out to the municipal lines.
Contacted a different company for a second opinion, SHOCKING, the new company augured the main line, there was loud whooshing sound as all the nasty water went down the floor drain.
As a result of the actions taken by Tri-County, we had to bring in a professional company to DISINFECT AND SANITIZE the basement. We also had to DISPOSE OF PERSONAL ITEMS, CARPETING AND FURNITURE that were contaminated by fecal matter and other nasty substances. It took a week to undo what Tri-County did.
Contacted BBB about this as well as a letter to the AG's office.