Tri County Plumbing and Mechanical

Yuval G.

Don't use this company. They are bunch of scummers and I'm actually going to report the police against them. They visited my house 14 days ago, collected the co-payment from 2-10 home warranty and simply vanished like a f*** in the wind. Absolutely despicable.

Troy N Tracey L.

Had warranty repair assigned to this company for a plumbing leak at a toilet shut off. Should have been a fairly simple fix. They came out the week after I made the service request. I thought the appointment was to fix the leak, but they only looked at it to see what needed to be repaired. The guy told me they would be out the next week to fix it. Thursday the next week came and I hadn't heard from anyone. Called and the person I spoke to said I was schedule for Friday afternoon after 1pm. It started getting late on Friday and no one had showed up. Called and they said they had to reschedule and would be out on Saturday or Sunday. Weekend came and went with no call and no show. Called and left a message on Monday morning. Received a text saying they would be at my house Thursday (today) between 9-11a. Another no call no show. I texted at 11:18a asking if they are still coming, but still haven't received a response. Had to call the warranty company to get the job reassigned to someone who will actually show up and fix the leak. Lost 3 weeks waiting for this company.

Sharon C.

Was told by tri-county that my 2-10 Home Warranty would pay $1250 to them to replace my water heater. Tri County charged me $2,065. $880 is beyond excessive charges for me as a 76 year old with limited funds. I will not recommend this company to my gated 55+ community as we share ""how service contractors were"". Contractor stated that he has no control on what 2-10 home warranty reimburses customers. I said but you contractors have control of what you charge. And your excessive charges are ridiculous.

Lili Q.

Thank god I have read the reviews here, he was dispatched by 2-10 home warranty, and I have been waiting for him for the whole day, texted and called again with no response, have requested to change the contractor as soon as I saw these reviews...

Cat H.

Haven't actually had the displeasure of seeing this guy. He was ""dispatched"" by First American, sent his ""worker"" instead who said yeah the water heater needs to be replaced. Worker told me to talk to his ""boss"" only.

Have tried multiple times to call and text him and he does not answer. Its been over 3 weeks since our case was assigned, he ""picked up"" the water heater and now won't respond to First American either. He no showed to his ""scheduled"" appointment they created for him and again will not answer us at all.

Don't give him any money, if you warranty company assigns him tell them to find someone else as you aren't going to work with a ghost.

Jordan A.

This is a pre-emptive 1 star review because they have no call-no showed 3 times now so I haven't had the delight to work with them in person yet. They have not answered their phone once and it goes straight to voicemail every time I call them.

They were dispatched from First American Home Warranty because my tankless water heater is not heating water and it is beyond my basic troubleshooting abilities.

The first time these people canceled, I got a text 5 hours after the service window that the rescheduled for the following morning.

The second time, I got called from the plumber 8 hours after the service window asking to reschedule for 3 days later, on Sunday. He said he got a part for my water heater, but he had never been to my house to check what was even wrong with it.

Today, no call no show, phone straight to voicemail. I called First American who were able to get the plumber on the line (HOW?!?!) The plumber told First American that they were on the way. 4 hours later and somehow I think that was a lie.

I don't know how they are the only contractor through American Home Shield and First American.

Natalee T.

This company was the one that our First American Home Warranty contracted to take care of our two hot water tanks. They were punctual the first day and that is were it ended. Several times ( like 4 total ) they said they would be at our home to install and several times, they never showed, never called or texted that they would not be here. During that time ( Several weeks, like 6 to 8 ) I inquired about the cost difference of going tankless. He said he would check with the warranty company. Fast forward, after months from initial visit, the owner said he could do it and the cost was the same. Installed the tankless and it did not seem right so, we have another plumber come out to look at it. It will cost over $3000 to fix what he did and HE DID NOT call the warranty company to clear anything. We now have to pay $3000 to have it done correctly, to code and safely installed. Would not use or recommend this company at all. After the second time of him having no respect for my time, I did tell him, that when you make an appointment to be somewhere and do not call or communicate that you will not be there; you're telling me you don't care about my time at all. ( Not, my exact words) He did not care, the younger man that was with him seemed uncomfortable, knowing that it was true.

Gretchen W.

This rating reflects our experience with Rick from Tri-County Plumbing Anacortes LLC. There are a few different Tri-County Plumbing businesses and I don't think Rick has his own website so I wanted to ensure the review is not mixed up with others. We have American Home Shield and Rick was the contractor assigned to us when our water heater was leaking and needed replacing at our home in Bellingham. He phoned me just a few minutes after I put the service request in online and came by the next day to assess what repairs were needed. He thoroughly explained what steps he would need to take to complete the job (i.e., replace the expansion tank then get a new 40 gal heater). A few days later, after AHS ordered a new heater, he was quick to give me a call and come out for installation (in below freezing weather I might add). As you can imagine, not having hot water in the winter is not fun but he made the process as swift and painless as possible. We would hire him any time we need help with the water heater or plumbing and highly recommend!! A++ on communication and professionalism.

Brianna R.

For starters just don't use them. Ever.

We had a main sewer line blockage. Our water leaked out into the basement where we have a secondary living room and two rooms. One of which a six year old sleeps in and the other a pregnant woman. There was standing water.This was Monday morning. We called the home warranty they said that they would send us someone. Five hours later nothing. We called them back and said they scheduled us for tomorrow (Today) between 11 am and 1pm. The plumber was unavailable. Okay, no big deal we luckily have a dry/wet vacuum. We vacuumed up 12 gallons of water. We stayed elsewhere. We called the city and had the water shut off. We didn't know where our inside shut off was.

30 minutes prior to our appointment the plumber shows up with out calling. We were excited at first but also a little irked. Would he have just left if we weren't home? He comes in looks looks around for maybe a minute and that's being generous. Says we don't have a main ACCESS line in our house to the plumbing. That he would have to remove the toilet and he doesn't do that. He says he is going outside to look around and call the home warranty people to see what he can do. We call them as well.

When we are on the phone with the home warranty they said the technician filed his report and we aren't covered. So basically to go f ourselves. We are really confused as it has been less than ten minutes since the plumbers arrived. Turns out when he went to make his phone call he just left. He didn't even come back to talk with us. He didn't confirm that he looked outside for an outside access point. Nothing.

After that we called another plumber, full speed plumbing. They had someone out with in 2 hours of our call. With having two young children and a pregnant woman in our house we were a top priority. This plumber informs we do have an ACCESS point in our garage. It took him about five minutes to find. He fixed our entire problem with in two hours. We left a glowing Google review. Check that out for more details.

Bullet points.
Told us we DIDN'T have ACCESS lines.
We DO have an ACCESS line.
He would have to pull the toilet.
He doesn't work on toliets. (What kind of plumber doesn't work on toliets.)

10/10 DONT RECOMMEND. HE IS A QUACK.

Josh J.

I can't tell if this plumber is a con artist or a well-intentioned train wreck. Either way, there's no doing business with him.

Note: there are TWO businesses by this name who are BOTH reviewed here. This is for the TriCounty Plumbing in Anacortes.

TriCounty Plumbing was sent by American Home Shield when our water heater sprang a leak.

Rick wanted to replace everything related to the water heater -- straps, assembly, pan, etc. -- not just the heater itself. He gave AHS an initial quote. I was initially OK with this ... then, the moment I told him we were interested, he decided it wasn't enough money. He demanded that we agree to unspecified extra charges, which he refused to even estimate (except for repeating ""far more than"" the quote). He refused to do the work unless we agreed to his new terms. We had to take the cash-out option.

It turns out that Rick has a history of similar complaints (see other reviews, there are several on him from 2016-7).
* He claimed he ""couldn't disclose"" how much extra he'd have to charge because that's ""proprietary AHS information"". Insurance companies can only legally charge the quoted amount, so that's not even their information!
* He blamed bad communication with AHS on AHS being ""in another country"". In truth, he kept telling us one thing and telling them another.
* When AHS called him to sort out his mess, he claimed that we approved his bid and ordered the part. We never did.
* Rick is very pushy and talks 30+ minutes non-stop on every call. Apparently he aims to exhaust people into agreeing with his demands.

TriCounty Plumbing Anacortes simply can't be trusted.