Tri-City Home Solutions

Eliza D.

They overpromise and underdeliver!! Their business model is quoting short delivery times to get the job, starting the job, and then dropping the ball on their customers.
The sales team quoted us a 4-day job to update our AC system. The job was supposed to be done by May 18, 2024. The technicians showed up for 2 days and disappeared. The job was not done by May 18. We had to leave town for a week on May 19. While we were gone, our dog 'sitter informed us that there was no hot water. It turned out that the installation was done wrong and had to be redone. After our return, the technicians would occasionally show up, but as of today, July 22, 2024, the job still needs to be completed. We complained bitterly to Seamus, the son, who acted apologetically but nothing changed.
Do not hire this company!

Ernest L.

Cost was 50% higher than other HVAC firms. Also, the proposed equipment they used was in my opinion, not the top rated equipment.

Adam L.

I found Cliff through Costco. He is very knowledgeable and nice. He educated me on a great heat pump system (hey, heat pumps are not quite ready for prime time especially in an area that can go below 20°F). He also quoted me on an oil boiler. Costco incentives helped bring the cost down.

Daryl B.

They destroyed my entire house. They installed unit incorrectly in my attic. water leaked all over the Sheetrock and Sheetrock came down. I spoke to some moron named Lenny who told me to have my homeowners insurance cover the damage.

Wilbur P.

Tri-City sold and installed a Buderus Logamax Plus GP142 in our house. There are seven zones in the house. There were problems right away with the install. Some of the zones did not heat at all and some zones had very little heat and some zones took hours to start producing heat. After a lot of explaining and back and forth, they sent another tech to fix the problem. He said the system was not piped correctly and he re-piped a good portion of the install. After he left six zones worked well and one zone still had a delay before it started producing heat. Oh well... good enough. However the joints of re-piped portion were all loose and leaky and over the years started rusting away. Also, the last service tech left the bleeder valve open and water leaked onto the boiler heat exchange and rusted it badly. Then we had to replace the condensate pump. Now, the boiler is dead and it appears to be a blown fan assembly. I called and asked for an estimate and they refused to give it over the phone and want approx 170 for a tech to come out and give me an estimate. (Note, we already know what is wrong with the unit and just want a price to make the repair.) The boiler was installed in 2009 and has had periodic service and was lightly used. For eight years no one was living in the house and the temperature was set at 50. I'm uploading pictures of the re-piped section of the install, so you can see what your system will look like in time after they depart the initial install. The boiler itself is a marvel of engineering and we expected it to run as it looked, however, because of a poor install it has been more unreliable and troublesome than any of the other three cheaper and less sophisticated boilers we have had. As a leveling comment, their techs seem to vary greatly in skill and this is just one install. Despite being a sample of just one, the impact for our family was quite negative. You are throwing a dart with this company while your family is standing around the dartboard. My rating for Tri-City: one quarter star. The worst part is I chose them for the install. Rating for myself: 0 stars.

Pictures:
The first picture is a close up of part of the repipe job. Both fittings from the boiler are leaking and rusting components below including the pressure gauge and the main circulator. The second picture is encompasses most of the repipe work and you can see most of the joints are leaking and rusting. The fourth picture shows how they drilled a hole in the side of the dishwasher drain and stuck the condensate pump hose in. Of course that leaks every time the dishwasher drains. The last shot is of the damage done by the bleeder valve left open by the service tech. There are many more issues, but this review is long enough.
Good luck!

Sasan D.

What a joke !
A rep came to my house to quote me on a boiler replacement! After a few minutes opened his laptop and started writing up a shocking proposal of $14K!
I asked him, how much is this unit, and he claimed he doesn't know the breakdown!
I asked him if I am the first customer buying this unit that he. doesn't know the price? He finally said it is about $3000!
I questioned whether he is charging me about $10000 for parts?

Whomever thought you to become a crook, has done a superb job!
Shame on you to think of me as a fool!

Mary Pat T.

Came out once to check/replace a pump for the heating unit. Fast response and on time. Kind and courteous techs. Little pricey for ""diagnosis visit"" as well as labor and parts. Second visit for Hvac not cooling and upon visit was told it needed a very expensive and a ""not guaranteed to work repair or replace entire unit"". Got a second opinion and have a working HVAC for a fraction of the original Tri-City quote, and a repair that wasn't even suggested. Dissatisfied. Sales and parts/service departments should work together better.

C R.

I have had several appliances repaired by Tri-City including a Jenn Air range, a Maytag dryer, and a kitchen refrigerator and garage refrigerator, both Whirlpool. In each case, the service tech showed up promptly and provided a quote of the work that needed to be done and the cost of parts and labor. If one decides to not proceed or if it can't be replaced there is a service fee to come out instead.

If the repair exceeds 25% of the replacement value, the tech goes over the options

Based on my records, each time the repair was done within 5-7 business days or so, the price was much less than to replace, and it was done well with a 90-day warranty included (some exclusions apply). This has allowed us to keep these appliances 5-10 extra years and still counting. The one time I didn't use them was when my Maytag dryer finally gave out - I'm replacing it because it's 20 years old and parts are no longer made for it.

Make sure to find out what brands they are servicing as they have limited it to a handful including Whirlpool, Amana, Jenn Air, and Maytag.

Dani I.

ZERO stars. Came out to fix our dryer. It's under Maytag warranty so that's who they chose to service the dryer. First appt he said it was a switch and they'd have to order it. Wait 2 weeks, he comes back says the part they received was faulty. I see the service request and now there's 3 parts they're ordering instead of just the switch. Ok, whatever. 3rd appt was 2 weeks out and they rescheduled because of snow. Ok, whatever. They come out for the 4th time and he refused to come down our driveway. I told him the top of driveway (our driveway is not super long) is flat and you can walk down. He refused. My husband salts and plows for a living In the winter. My son was able to drive his powerwheels up and down driveway. Not to mention before he even drove here, he called to reschedule and I told him he could park at the end of the driveway no problem. He also refused to park on the side of the road. I told him we're the last house on a dead end. No one drives down here. He just wanted to waste an hour to drive here. Now I'm calling the office and even tho it's within their hours, theres a recording that they're closed. So now I will probably have to wait yet another 2 weeks I'm assuming for another appt. It just seems like they do not care and we're without a dryer still. Absolutely ridiculous.

Nicholas B.

FIRE!! Terrible unsafe experience with my commercial range repair in my home kitchen. I called Kitchen Aid with problem and they referred me to Tri City. TC came out, installed blower motor part, didn't fix problem, it now needed a circuit board as well. 2 weeks later they install circuit board. They then start oven, big spark, FIRE in the oven, smoke throughout house!! I need a fire extinguisher to put out fire before it caught the house on fire. The range is now fried and can't be repaired. What was a $500 repair is now a $7000 range replacement. They leave the house after clean up and state they will call me next day for a resolution. Tri City never called and will not return my many phone calls. They said ""deal with Kitchen Aid"". They literally set the stove on fire, destroyed it, walked away and left me to deal with it. Not only are the unprofessional and unresponsive but they are DANGEROUS. Do not use this company!!