TrenchFree

Haluk O.

We had a main water line leak and it was not visible, it was under the side walk. I contacted several companies to get an estimate and they all were very high and would break the concrete to repair the pipe. A friend of my recommended TrenchFree company and I called them and made an appointment for an estimate. On the scheduled day Carlos Dias came on time to give me an estimate. He was one of the friendlies person ever. He explained what they are going to do to fix the problem. The estimate was the best among the other companies. Reading the Yelp reviews and Carlos's presentation we decided to go with TrenchFree company. They came on time and fixed the problem in a very short time without disturbing any landscape, or breaking the concrete. I strongly recommend TrenchFree without reservation. In fact I will hire them again to install clean-outs to my sewer lines.

Ami L.

I found TrenchFree on here on Yelp, and scheduled a visit for a quote to replace my existing 3"" main sewer line with a smaller 1.25"" required for my new lift pump.
The service from the initial phone call was excellent - kind, professional and courteous.
Carlos arrived right on time, with a big smile and a friendly attitude.
He listened carefully while I walked him through my requirements, and offered valuable advice.
I did most of the project DIY, and Carlos quickly realized that it is an easy job and suggested that I could just do it myself.
He showed me how to do the work, pointed out all the equipment that I'll need, and even showed me where I can rent it!
He didn't charge me a dime for his time, even though he spent more than 30 minutes with me and walked me through the solution patiently.
People like Carlos and companies like TrenchFree restore my faith in the human race, which has suffered somewhat after some recent contractor experience...
Carlos spelled it out best: ""I'm not here to take your money and leave, I want you to be happy long term, and this it what will make my business prosper"". Well Carlos, you are very right.
I now know where to go when I'll need your plumbing services in the future, and so will all my family and friends in the area.
Well done Carlos! TrenchFree ROCKS!
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! Don't go elsewhere - these are the guys you want to do business with !
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Michael C.

I've recently hired TrenchFree ( 9/25 & 9/26/17) to install at my residence a new Property Line Cleanout, a new Building Cleanout and a new Sewer Lline connection between the two cleanouts. This was done using their ""Trench-free process"". I found their employees to be prompt, courteous, knowledgeable, and professional.
The process took only 2 days from start to finish with San Jose Permit Inspection included.
I highly recommend them to any resident needing this service.
Michael C.

Joe W.

I can truly cannot recommend TrenchFree and their team enough. For a solid year, we've been having plumbers visit our house every 2-3 months to fix repeat issues. Finally, we spoke with TrenchFree. When all the other companies we spoke with were going to charge $150+ to run a camera in our lines and find the issue, they offered a free estimate. The workers at our house were all incredibly friendly and professional, and got to work quickly. They were able to identify a problem with our pipes outside our house that every other plumber had missed. Within days we received a quote back, and they were on site to fix the issue. They even came during 106 degree weather, on a Friday going into a holiday weekend, to make sure the job was done right. Lastly, and this is where they truly won me over: Once the job was complete, we thought an issue had arisen that still wasn't fixed. Within 24 minutes of me hitting ""send"" on my email, they were back at the house and fixed the problem -- even when it turned out it was OUR fault and nothing they did. Please let me stress this:: do not waste your time pouring through lists of reviews, looking for plumbers who cut prices in order to raise them in other spots. TrenchFree doesn't have the same number of reviews as some of the other companies, so they may get overlooked. Don't make my mistake. Call TrenchFree the FIRST time, and they'll be your last call ... not your fifth, like they were for us. A+ work. Everyone was amazing. Thank you for a great experience!!

Yue C.

I reached out to several companies for quotes to replace the water main line for my parents' house. Eric from TrenchFree went onsite right away and provided a quote without needing me to be present. TrenchFree's quote was reasonable and comparable to another quote I got (this other company didn't have availability for two weeks!), but there was one thing that I needed to clarify: matching concrete after the work is done. Eric was willing to do the best they can and I expressed that I understood even the same concrete may look different simply because it's new, and the job was on! The crew identified a need for a pressure regulator and an external tank which would cost extra. They walked me through the reasoning and showed me the readings as I requested. Everyone from the office operator to the front line was professional throughout the whole process. Everything went well and the new concrete turned out pretty well, but the gardener called the next day that the sprinklers were not connected. Eric sent the crew to get that fixed immediately. There was another twist: after the connections were made, the sprinkler valve was having issues and the lawn wasn't getting water. The gardener alerted me the following week when he was there, and I called Eric in to assess the situation (we met in person for the first time). He realized that a sprinkler specialist is needed, and brought in Jose of Tierra Buena Landscaping to the rescue. Jose was able to figure out the problem, fit us in and fix the problem the very next morning, before he needed to travel. Took a few twists and turns, and we appreciate & recommend TrenchFree (esp. Eric), as well as would be happy to recommend Jose of Tierra Buena Landscaping as well!

Alex T.

I called 3 companies to get estimates, and decided to go with Trenchfree. They showed up the same day we called and installed a temporary water main. We were able to keep our irrigation going while on vacation for the following week. When we returned, they showed up promptly on the day we had agreed upon. Their crew was friendly and did quality work. By the end of the day they finished, and left our yard all cleaned up. They even replanted some of the plants that they had to dig up. Great service all around.

Jeffery M.

I called a couple of plumbing companies for outdoor sewer line repair. TrenchFree is one of them. When I met with Carlos, their project man, I was impressed by his thorough camera and radio inspection, trenchless knowledge, and courtesy. He understood the usual concern house owners could have with this type of (major) work and well anticipated various aspect of questions. His patience, detailed explanations and real-time communication -- not only before the project, but also throughout the entire project and after finish -- gave me confident they know what they are doing.

There is no BS on the job itself. VERY clean and neat. For example, the impact to the lawn that needed to dig out a hole was fairly minimal -- not more than what they initially explained to me what to expect. After about 2 months of use, the work has no problem.

The price from TrenchFree was reasonable comparing to other quotes, perhaps partly because they knew exactly what scope needed to be repaired and didn't over-quote.

I am satisfied with their service and highly recommend them.

Jennifer D.

TrenchFree was very professional, quick and clean. Justin was awesome and personable. We had a new clean out installed at the property line and and he replaced the original one. They worked fast and didn't leave us waiting, also really knowledgeable and answered all our questions. I highly recommend TrenchFree for your outside Plumbing and sewer jobs!

Sameet S.

i sent in a crawl space issue thru ""request a quote"" service which messages several service providers at once based on some unknown algorithm. in 5 minutes Trenchfree called to say they do not offer those services. That is above an beyond, in my opinion. They could have just ignored the message. Did not use them, but they get 5 stars.

Anne M.

We had a major leak when our water connection between the house and the street water meter cracked and leaked underground. The pipes were old galvanized pipes from the 60s that were very corroded with probably 50% restriction.
Due the PGE gas lines location, we decided to use TrenchFree to tunnel underground (like the oil industry, they have a controlled way to tunnel under our trees, retaining wall and driveway).
We were DELIGHTED with the experience we had with TrenchFree.
We highly recommend them. They came in at ¼ to 1/2 of the 2 open trenches bids we got!
They left with no destructive trace in the landscape... very clean, on time, professional.
More importantly, they responded within a few hours of calling them, installed a temporary water line above ground (which I would recommend to anybody else) to stop the leaking and made sure we did not get water contamination.