Travis Crawford Heating Cooling & Plumbing

Murray Y.

As always Travis Crawford provided top notch work. My AC went out the Saturday before July 4th. An agent, Max, arrived on Monday within 90 minutes of my call. I needed parts that had to be ordered from a manufacturer in Texas. Since July 4th was on Thursday, I figured it would be the week after that week before the part arrived and my AC repaired. I was over-the-top thrilled that a Travis Crawford rep contacted me early on the day after July 4th to tell me the part arrived and they were sending a service person, Alex, to my home that morning. I am now sitting in a cooling house. No one can beat Travis Crawford's excellent service!

Ashley S.

Highly recommend this business. They were professional, courteous and arrived in a timely fashion. My technician, Josh was extremely knowledgeable and helpful. No one likes getting a hit to the bank when your hvac stops working but having a kind tech that is able to explain and walk you through each issue that is happening makes this process much better!!

Kaitlin S.

I have never experienced a more unprofessional service industry. I will give 2 stars because they did come out every time that there was a call made and they were friendly . A brand new unit was put in at my mothers house (who is 67 years old and my grandmother who is 89), there were then 8-9 more times in a matter of 2 months that there was a continuous problem (air not cooling, unit turning on an off 30+ times in a matter of 10 minutes) Finally, the manufacture representative and service manager came out and the manufacture represenative is the one who figured out the problem. Not even their own technicians. There were careless mistakes made throughout the whole process (tools left in the attic, electricity cut off because the unit was put in and snagged a wire, etc). The duct work and service was compensated (which it should have been because duct work should have been discussed to be replaced from the beginning) . There was an extended warranty given and a small check given as well, but, that was given after maybe the 4th time out to my mothers house. After 3 weeks of calling to get a partial reimbursement, the service manager and overall manager FINALLY called after I called them every week. They said nothing could be done for reimbursement. Would not recommend this company unless you want to have a nice conversation with the office staff.

Matt R.

After confirming a technician would come out during their ""emergency weekend hours"" they were a no show.

Ross T.

I have extensive experience with many homes and rental properties and this is the most expensive service I have used.

Mike B.

BUYER BEWARE - since Travis Crawford's website preaches on and on about transparency you should know their field techs are paid on commission --meaning they can be incentivized to sell you products and services you don't need.

This would explain the behavior of their tech when he was at my home for my second yearly hvac/ furnace maintenance visit which I prepaid $284 for. Even though I was scheduled for the morning he showed up at my door at 5:30p with 1 hour of daylight left. He behaved more like a sleazy used car salesman and didn't go into my crawl space or change my filters (verified by my doorbell camera) which was part of the contract. Even better, he falsified my description of work report saying these tasks were completed and even forged my signature in a box saying I was satisfied with the work completed.

I reached out to the office the next day seeking answers to questions I had on the report as well as the $600 bill on top of my scheduled maintenance. I spoke to an office manager and was told Travis, the owner would ""give me a shout."" He called at 6:30p that Friday which wasn't the best time for me so I asked for us to re-schedule. It took Travis almost three weeks to make any effort to reconnect and deal with this situation. Even though he boasts about his strong morals and business ethics it wasn't until I filed a complaint through BBB.org that he became responsive at rectifying the situation and rightfully refunding my money.

Garrett R.

We had TC come out and replace our condenser and coil. After a few months we already had lost the majority of our refrigerant because of a major leak. They sent out a tech and instead of fixing the leak he just added refrigerant to it and rescheduled to a different day to actually repair it. (So we had to move our schedule around for a third time for them to correct their install issue). Adding refrigerant to a 410A system is terrible for a brand new compressor, you don't know what part of that mixture leaked out and just adding it in makes an improper mixture running through the system and shortens the life of it. And then to top it all off they come to fix the leak and then don't retape the coil to plenum, which can cause extreme mold issues in the duct work! They could've gotten my entire family exposed to black mold. Luckily I saw this and corrected it myself because I didn't want to have to schedule a FOURTH trip just because they're too lazy to get a piece of tape off the truck. DO NOT USE THESE GUYS. They don't know what they're doing.

Junk M.

We called to get a quote for a whole house humidifier. The rep quoted us out two 5000 sq ft (top of the line) units when our house is only 3400 sq ft total. I asked why he would quote us on something so expensive when all we needed was 1500 sq DT on each floor. The total quote was over 7 THOUSAND dollars for something that I've paid less than 2k for in the past. I asked that he revisit the quote if he wants my business and never heard back from them. Also customer service in general when you call is just plain old poor. Do yourself a favor, listen to the majority of these reviews, pay less and get better customer service somewhere else.

Maureen N.

After being told by Brothers Air that I had a cracked heat exchanger in my 2008 Trane furnace I decided to get a second opinion. I have been doing business with Brothers for years but something just didn't feel right about this in as much as the Brother's technician was only in my attic for about 10 minutes. At the urging of my daughter & son in law who have been customers of Travis Crawford since they built their home 12 years ago, I called to get a technician to my home asap. The next day, Joey Trawell arrived with tools and testing equipment. I showed him the report from Brothers, he went up to my attic to test my furnace. After about 40 minutes and performing two combustion tests he informed me that there was no leak. He also took extra time to pull the blower to take photos and a couple of short videos. Joey went above and beyond and I am forever grateful! Travis Crawford HVAC has a new loyal customer going forward!! I called Brothers to report the findings and ask for a refund of $200 they charged me to do this inspection. The manager I spoke with (Jason Stilwell), was arrogant and condescending, he flatly refused a refund. He offered to come out to my home with his technician to meet with Joey Trawell (Travis Crawford) and show him how to find a cracked heat exchanger. While on hold with Brothers listening to their ""on hold"" messages I heard ""we will refund your money if you're no happy, no questions asked"" - that's a joke. I'm done with Brothers! Thank you Travis Crawford HVAC and Joey Trawell.

Sarah P.

No matter who I speak with at Travis Crawford Heating & Cooling, the customer service is bar none the best! Like many others in the area, we have been slowly remodeling a home on a budget. After getting many quotes, Travis Crawford Heating & Cooling came in with the upmost respect to our plans, needs and budget. I can't say enough about the efficiency of their work to help us get our house comfortable. We had one hiccup ON A HOLIDAY EVENING due to the overbearing summer heat and user error...I placed a call to the office, not expecting a call back until the following evening. Within an hour, one of the Travis Crawford Heating & Cooling guys was at my house and worked until past midnight to help us then returned at 8am to make sure we were comfortable. Thank you Travis Crawford Heating & Cooling!