Travis Crawford Heating Cooling & Plumbing

Sarah P.

No matter who I speak with at Travis Crawford Heating & Cooling, the customer service is bar none the best! Like many others in the area, we have been slowly remodeling a home on a budget. After getting many quotes, Travis Crawford Heating & Cooling came in with the upmost respect to our plans, needs and budget. I can't say enough about the efficiency of their work to help us get our house comfortable. We had one hiccup ON A HOLIDAY EVENING due to the overbearing summer heat and user error...I placed a call to the office, not expecting a call back until the following evening. Within an hour, one of the Travis Crawford Heating & Cooling guys was at my house and worked until past midnight to help us then returned at 8am to make sure we were comfortable. Thank you Travis Crawford Heating & Cooling!

Mandy Z.

The team at Travis Crawford Heating and Cooling is the very best! They have done work for me at 3 of our homes - everything from system maintenance, duct work to new system replacements. The team is prompt, reliable and so knowledgeable. We love seeing his trucks in the neighborhood and highly recommend Travis Crawford Heating and Cooling to anyone we know without hesitation.

James B.

I would not do business with these people ever again. I had them inspect HVAC system in my house before I bought it. So, when I moved in the furnace would not work. Since they did the inspection I called them. They charged me for the inspection and then turn around and charge me for this service run to tell me what was wrong. It should be noted they failed to mention in the inspection the issue that was preventing my furnace from working properly, but they had no problem charge me a second time to tell me what was wrong

Marcia W.

Our 30+ year old trusted HVAC company, Maye Heating & Air, retired and we were forced to find a new company. After trying another large and well-known operation, we were referred to Travis Crawford H&C who offered the same annual service contract for $100 less. Unlike prior companies, the technician (Brian) did not try to sell us unnecessary services or products. He confirmed that although our 13 year old system is getting older, it still functions properly. He was prompt, courteous, and very careful about protecting our interior flooring when he came in the house. Very pleased with Travis Crawford company and glad we decided to use them!

Paul Z.

After going through many years of extremely high power bills, putting ""band-aids"" on our HVAC system and dealing with ""hot and cold spots"" throughout the house...we finally decided to move forward with 2 new units. We based the decision on a few important criteria:
1. Local owned
2. Great reputation
3. Price & Service
Travis Crawford Heating and Cooling ""checked all the boxes"". Their ""consultative"" approach as opposed to ""sales"" approach is what pulled us over the finish line. Choosing an HVAC company is not an easy decision as there are a lot of choices...however, we wanted a company that paid attention to the details. Replacing your units in the summer time is a tough decision, b/c no one wants to be without Air in July. However, Travis Crawford personally came to our house with his team to make sure it all got done in one day. That ""attention to detail"" is why I wanted to write this review. They have even spent time with us ""after the sale"" to make sure everything is efficient and cool.

Tee T.

Great company with well-rounded workers. I got to talk to Brian and he is a nice sales person. Simple and straight to the point. Would definitely recommend to check this company out!

Brian L.

Locally owned and operated, maybe the best HVAC company in Charlotte. Travis installed an HVAC system seven years ago and it's been nothing but excellent service since. Clean, professional young men showed up to work in my home, and left without a trace, only difference being my power bill dropped significantly. I had a minor issue few years after the install, and Travis personally showed up same day to correct it. Support this small but fast growing, locally owned business that employs young professionals from our great city. Don't pay for fancy TV commercials and snazzy billboards, pay for quality of work and great equipment.

Danielle C.

I write this review begrudgingly, because this company was recommended to me & I had high hopes. When I called, an appointment was promptly made & the technician arrived on time. Although he seemed to make himself at home quite immediately (& uncomfortably, for me... he sat in my arm chair, uninvited. He didn't wear paper booties over his shoes as he trekked from outdoors, over my carpets, in his work boots), he was there less than 20 minutes. He blamed our dirty air filters & left. Later that evening, my understandably miffed husband called a different company. Within the first 3 minutes of being there, they identified our compressor was dead (a $2k job this company could've had, if their technician had looked at our unit). The next day, I received an invoice from TC for $91. I called to dispute it, asking to speak directly with Travis, but I was directed, instead, to a man who identified himself as the General Manager, via speaker phone. He apologized & said the bill would be disregarded. I hung up, feeling pretty good that this was just a fluke & that I might give this group another try one day. Fast forward a few weeks: I get a ""courtesy call"" from their receptionist, ON SPEAKER PHONE, to pay my delinquent $91 bill! I stated that the General Manager had told me to disregard it, and, after hearing a male voice in the background mumble something, the receptionist apologized & reiterated to disregard the bill. Well, a few weeks after THAT, this morning, I received yet another call from the TC receptionist, once again on speaker phone, once again I heard the male in the background, telling me I still had an outstanding bill!! At this point, I'm beyond furious, because I have spoken to both the receptionist AND the general manager about this bill (now THREE TIMES), and been assured by BOTH that I should disregard it. Once again, on this third call, she told me to disregard the bill. I'm waiting for the fourth call from her, in the next few weeks, because the employees of Travis Crawford Heating obviously don't do what they promise they will. And I never did get to speak directly to Travis. I went from thinking maybe I just had a tech who was having an off day to not ever wanting to hear from this company again. I'm sad about this, because I had high hopes of hiring a local, small business, but I've gone back to the ""big guys"" in Charlotte....

Karen R.

Travis Crawford and his crew are the real deal. They're efficient, competitive, knowledgeable, clean (no debris left at the house), and patient. They explained everything they were doing, worked to get done in one day, and came back to make sure all was well after the install. We had originally intended to only replace the a/c unit, and the quotes I got from other companies were why. When Travis came to give me a quote, he suggested replacing the furnace, and not the ductwork, and the cost he quoted and what I paid (same number!) was about $1,000-1,500 less than the next best quote a/c & furnace, and nearly $5000 less than some quotes to replace the A/C only. They're easy to get on the phone, and will work hard to make sure they can respond when you need them. Highly recommend.

Cindy T.

My husband & I are SO pleased with the work that was done @ our home (AC, Furnace & all new ducts). Dillon & Josh completed our install & they were so nice, knowledgeable, on time & cleaned up after themselves. These guys did everything they could to keep us happy and the pricing was very fair.