Trademark Home Services

Jeff M.

Excellent customer service! This is the first time using Trademark Home Services in Richmond, Texas and we couldn't be happier. Last week, the winter storm hit the Houston area. We lost our water and electricity. Eric from Trademark gave us a 2pm to 6pm window for Thursday, Feb. 18th. to get our water back on after a frozen pipe burst. Eric called at 5:30 pm to inform us that the current call he's on is taking a little longer. Eric got to our house a few hours later, no fault of his, around 1:00 am. He got us going, and still had another home to get to. THIS IS FANTASTIC, AND IS THE DEFINITION OF CUSTOMER SERVICE. Eric was absolutely worn out. Eric's shop to note, was also out of power and no water. Jason at Trademark Home Services and Eric are incredible. I now have a new and hopefully lifetime provider of all our home maintenance needs. Thank you Eric and Jason.

Patricia C.

Beware future customers........I was very upset after I hung up with Jason, the manager of Trademark Home Services. THS helped us get two A/C units 2 years ago. When I called today to ask a few questions about a warranty, Jason spoke to me very disrespectful and in a not so nice tone. He was giving me a lecture on using cheap ways to get things done and that it was not always smart. We use AHS, American Home Shield, and pay $60.00 a month. He also said, "that I remember to do maintenance on my car but not my A/C units." When I tried to interrupt him, and explain my question, he said to me, "Let Me Finish! " I was not happy with his attitude or unwillingness to listen to my questions and concerns about my units. Rather he berated me and talked over me, not letting me speak. Not happy with this customer service at all! And will never use them again.

Kelsey S.

You have JASON to thank for this 1 star review. He is really rude on the phone.

Frank M.

I called Trademark Home Service for a slow draining kitchen sink issue. (A previous plumber was unable resolve.) The Trademark plumber "snaked" the drain & remove water from the venting pipe. Now the sink drains just like new.

Cheryl N.

Trademark repaired lousy installation made after Harvey. AC running great but found a stopped up drainage line. All good now. Thanks to everyone.

Treat Customers Right A.

To this day I never received a call to apologize or work things out.

After my review, I was emailed by the same generic business email address that never responded to me for over an week saying they were upper management (similar to another upset reviewer). It apparently was just Jason appearing as upper mngr. Alexander/William.  They ended up not even hearing my side and immediately arguing through email (again like Jason), ignoring my request to give me a call to discuss my concerns since email was inappropriate (and I don't even know who is actually behind the keyboard).

I still remember and may not ever forget their shivering and upset apparently Hispanic/Arabic employee sitting out in the cold for nearly 2 hours on a busted microwave like a homeless man in front of my house waiting for his partner to pick them up, that left him in the middle of our job (ordered by management) to do another job late at night, after he long before completed his part and still needed his partner's help to finish our job.

And like other reviewers, the tech was very nice during the install.

After the level of stubbornness and arrogance seen in their follow-up, in which I've never seen, I'm now changing the review to one star.

As for the water heater quality, I am also not completely satisfied It can lose heat after a short time and you have to turn the knob to make the water hotter until it's the hottest you can turn it to, then you have no choice but to lose temperature heat.

MIchael I.

I dealt with Jerry on the phone and Eric came to do the work in my back yard. They were both extremely courteous and professional. Jerry let me know exactly what I had to do in preparation for a dig to repair my sewer line. Eric was extremely helpful when it came time for a dig to start. Jerry kept me informed about how it was going every night until it was complete and Eric let me see the pipe and asked me about all repaired before he did them. I am extremely happy and the prices are very reasonable and the work high quality. B

Lisa M.

Tech guy arrived in a marked truck, in uniform, and put on brand new boot covers to protect my floors before he entered my home. Very thorough, courteous, efficient, and friendly. I felt very comfortable asking questions to the technician and he treated me with the utmost respect. I would highly recommend this company: they offer fair pricing, have skilled technicians, and provide top-notch service.

Kyra T.

Called this morning to get a quote for sheet rock repair (as their business appeared in the search results when I typed in 'sheet rock repair' in yelp). A rude man answered the phone and said, "I think you called yesterday, we don't do sheet rock." My husband let him know we didn't call him yesterday and he replied, "well we don't do sheet rock, have a good day" with an extremely rude tone and then hung up in our ear!

How rude and unprofessional! I don't know what kind of business this is and I don't care! We won't be using them for anything!


*****Update: a rep from the company DID in fact call and apologize after I commented on Yelp. Customer service goes a long way in my book and I appreciate the gesture to try and make things right. I'm attaching a screenshot of the search results for Yelp's reference.

Emery R.

Trademark arrived on time with a pleasant, professional crew of experts. Without a single scratch on the walls; the crew removed a 50 gallon water heater from the attic and replaced it with a top of the line Rheem system. All within budget and a 10 year, parts and labor warranty. AMAZING company, and personable crew to boot! Hire these guys now! Their 1st Rate!!!