Trademark Home Services

T F.

I've called Trademark for 2 issues since they were the plumber used by David Weekly Homes when my home was built in 2012. My first call to them was placed about 3 months ago for service regarding a gas leak on my tankless water heater. The call was placed on an emergency basis as it was a gas leak and I was told someone would be out that evening for sure. They did not show up despite repeated phone calls and promises for the plumber to call me back. I had to call again twice the next day before someone showed up.

I had a standing appointment for Monday 6/13/2016 (I had placed the call about 1 week earlier). No one showed up between the agreed upon timeframe. Called to ask the status of my call and was told I was still in the queue and a technician would call me shortly. Nothing happened. Called again late in the afternoon. Told again a technician would call me back. Again - no response. Same situation the next day.

Needless to say, very disappointed in Trademark Plumbing. Poor customer service. If someone can't show up on a promised day, at least give the courtesy of a phone call to reschedule.

Gerard J.

I had them come out and replace a hot water at a descent price but their installer pulled the vent pipe out and now when it rains water runs down into the heater and they offered to fix it for another 129.00 I have replaced the hotwater heater several times and have never had to pull the pipe out and break the seal was told by the company they would do it for 99.00 since the guy never mentioned but after some negotiation they did decide to repair at their expense, although I was told it needed repaired from the inside they repaired it from the outside I guess I will find out the next heavy rain. They seem to care about their reputation which is a good thing, hopefully it is ok .

David S.

These guys are the best in the business. I've had many jobs performed on my 20 year old home and each time they visit for a job, they get it done right the first time. Jason and Alex are knowledgeable, very friendly and honest! I highly recommend this company.

Jr M.

Jason was the service tech who came to do the fireplace inspection. He was thorough, friendly and extremely knowledgeable. He made several suggestions on ways to upgrade the fireplace, and did a walk through the house when I asked about other upgrades we're considering. I would definitely use these guys again.

Rick M.

Trademark's Jason was one of the best customer service techs ever to visit my home. Prompt, friendly, knowledgeable and very tidy. Took pride in his work and did everything possible to make sure we were happy before leaving. Jason is the real deal.

Arash G.

They came to our house as scheduled and did the job very professional. Gave me much useful information about water heater. At the end We had some problem about one of the valves, they stayed and fixed it up and then left the house. I enjoyed and satisfied.

David N.

So I've used their services once and almost for a 2nd. I'll explain.

Recently, I started helping out a friend look after a property. With that comes with helping with the maintenance. Well little things go awry all the time and on this particular problem it was just a faucet leaking. I called around and most places had a service charge, and then the cost of the repairs. I finally found Trademark and they had a $99 3 year membership fee where the initial service call is waived and you also, get 10% off of all repairs. It's a great service.

Leah, is my point of contact and she's always really insightful. I had a problem with my only property wanted to enlist in their services again. However, my situation was a bit more complicated. But instead of just taking my money, Leah, explained what would and would not be covered. This way I did not just waste my money. With honestly up front, it makes it so that you can trust their work more.

Steve C.

I recently purchased a home with a gas log fireplace. Before I fired it up for "winter", I wanted to have it checked out to make sure it was safe. A great deal was offered through Angie's List, and I decided to take them up on their offer, which turned out to be an excellent decision.

Our service tech, Jason, showed up right on time. He was very courteous and called with an estimated time of arrival well in advance.

Upon inspection, Jason pointed out a few issues that existed within my system, but he didn't stop there. He showed me what was wrong, explained why it was an issue, and gave me options to cure the existing issues.

End result- I couldn't be happier. After a brief consultation, Jason constructed a gas log system that is absolutely perfect for my application. With my first experience going this well, I look forward to several more in my future.

Heidi R.

Called to get a quote from Tiffany on AC/ Heater service at my home. She didn't seem to know the rates and came back on the phone to tell me it would be $99 for each service. I asked her if I could use the $39 for $89 Yelp deal and she had to ask someone. I was told that I couldn't-it was only for repairs. It doesn't say anything about only being for repairs on the actual deal. It makes me nervous when a company's employees do not know the pricing of basic things and when they offer deals and then say you can't use them. I'll look elsewhere.

Katie S.

Today was the .... Fourth or fifth time we've had Trademark Home Services out to our home. I am happy to give them five stars and a positive recommendation.

Today the technician (licensed plumber, licenses electrician, certified (?) HVAC tech) ...we had an electrical outage which turned out to be simple. We did pay $249 for 90 min of troubleshooting which took about 20 minutes. But, I was given fair warning of the policy, and I'll consider myself lucky that it wasn't 10 hours and an additional $1000 to repair something.

We have a maintenance agreement with Trademark for our HVAC (and water heaters) and the same technician was able to perform our annual, fall furnace maintenance check during the same visit. All good- no suggestion we spend more money, which I didn't know actually happened. I thought it was standard to perform a "check up" visit for the purposes of getting us to pay for some repair or upgrade.

Also, during the same visit, he fixed a leak in our kitchen sink. He was quick and so far the fix is holding !!!

The only recommended service was a whole home surge protector, which we may/may not purchase. There was no pressure whatsoever.

In our many dealings we have one technician who originally came out to fix one water heater - we ended up replacing both. The same gentleman performed the installation, as well as the annual maintenance.

The technician we saw today has been out before, although neither of us could remember exactly what he'd worked on. Definitely a water main break - but other times as well. (No, this main break was not covered by the utility since it was inside the meter.)

But, it's very nice to see the same people working for a company. It speaks to the way Trademark treats their employees that we see the same people over a few years so far.

There are cheaper, and more expensive - but we will continue to use Trademark when we require one of the many services they require. And are likely to renew maintenance agreements when needed.