TR Johnson & Son

Mindi F.

Shame on me...I no longer live in the Tri State but trying to find dependable licensed contractors with even the first review is difficult. I took a chance and hired TR Johnson hoping for some professionalism and knowledge in a sewer issue we had at my parents home. A few tidbits of advice for others that I wish they'd disclosed.

1- you the customer pay for their travel time at whatever hourly wage they choose to charge. Also when I google mapped directions it was a 15min drive time Vs the 30min they wanted to charge me

2- if you have a sewer ""smell"" issue they will ALWAYS send two men for the job but don't disclose that until after the fact. When quoted prices they give you a 1 man quote with a big IF factor attached about 2nd man.

In turn when the two reps arrive i tried to point them in the direction of the ""strong smell"". Instead they piddled with leaky pipes in basement & changed a commode seal that was not in disrepair. After 1.5 hours they came upstairs explaining it was 4pm (quitting time) and they had to leave or we'd be charged double. They didn't offer a solution until I confronted them of the issue still existing and they said they could come back to do a ""smoke"" test (another time). I feel a smoke test was in order from the moment they walked in the house. The visual observation could have been completed within minutes IMO. Also when I asked about the handheld gas gauge tester I was told they don't work that well. When I called to schedule the appointment, I confirmed they had the camera technology as well...none of which was pulled out or used. Seriously the sewer is so strong in the basement it didn't take a gauge to identify the general location of the smell ...gauges, smoke test or cameras need used. Not a visual eye test for 1.5 hours.

At any rate, I wanted to pay for services rendered but did want to discuss these discrepancies. As usual with contractors they don't want to reason or show any customer service but simply avoid the issue and write you off. The lady continually interrupted me as I tried to explain and reason with her to find a compromise or solution, as I did want them to come back next week for the smoke test but wanted to receive good communication of cost etc.... she demanded TR JOHNSON always discloses the travel pay and 2man policy and then asked me if I was going to pay her or not. When I told her if she was refusing to listen or reason then no. She immediately wanted to write it off and ""never service us again""....which I had never asked her to waive all fees and most definitely needed her to come back next week. At any rate, I'll continue to search for a plumber who has some customer service and disclosure skills. Shame on me for going with the only plumber in huntington with a fascinating 2.5star review! ?

Katie T.

They tried to ripe us off. Saying we needed to pay for the second person, when the job was a one man job. Will never use them again.

Bill P.

TR Johnson has fixed a leak in our home was quick to respond. We highly recommended TR Johnson.

Grant P.

Quite unprofessional. I was referred to them by the manufacturer of my tankless water heater as being the only approved service provider in this area. The plumber responded quickly enough, came out and looked at the water heater (literally looked at it without doing anything), called the manufacturer, and then told me he'd have to reschedule to come out and do the work. He told me that someone would call me. As the heater was only occasionally failing, I felt that was fine. A week later, I called for an appointment, and was told that he'd get back to me. Two weeks later, the heater failed, and I called my usual reliable plumber to replace the unit. The original plumber left his tool belt behind, so I called to let them know that he could come pick it up. I expressed my disappointment that no one ever called me back, but the lady I talked to was very unconcerned. I felt like she couldn't hang up on me fast enough.
This was my first interaction with this company, and will unfortunately be my last.

Ben J.

The rudest and most unprofessional company I have ever dealt with. I will never use them again and will make sure nobody I know does either! I would give negative stars if I could. What kind of company can't give an estimated time of arrival and then doesn't even show up that day?!?! The people in the office couldn't be more rude if they tried!!

Ben A.

Buyer beware! They have repaired a small leak under our sink three times and now refuse to fix it unless we pay COD. This business has deterioated badly over the past few years.

Paul G.

Run from this company...fast and far!

I was billed far more than I was quoted for a plumbing job, and when I questioned the bill, they were very rude and told me the bill was final. Also the plumbing leaked and I called and reported it. I was told the plumber would call me back, but he never did. That was three weeks ago. I'll never use this company again, and I would suggest that you do the same.

Mike C.

STAY AWAY!!!!!!OVERPRICED, RUDE...

This winter we had a pipe burst causing water to spew into our garage and house. In a panic we called TR Johnson. The receptionist let us know they would get to us when they could. They showed up 45 minutes later and repaired the pipe in less than 10 minutes. After they were finished, the technician let us know we needed to cut him a check for a standard $120 charge and they office would settle up later and would most likely issue us a credit. A few days later we received an invoice for additional charges including a copper pipe charge, fuel surcharge, pipe fitting charge, travel charge, and a 10% finance charge. When I called to inquire about the additional charges the receptionist let me know they were not going to discuss the charges with me and ""at least we showed up"". Stay away from this company.

Downright R.

Horrible. Do not use if u have any other choice. In process of putting gas line in, they broke a drainage tile and water line. That we had to pay for. Ridiculous cost. They take advantage of others.

Brian C.

I financially backed my 57 year old mother in a recent home purchase. During the initial inspection the home inspector found there was a plumbing issue in the basement, TR Johnson was called to address the problem. They came, fixed the problem and the house was closed up for the weekend. When the appraiser returned to the home the following Monday morning the entire basement and garage were flooded due to a bad repair, flooding to the extent walls and carpet needed replaced. Again, TR Johnson responded to the problem and their insurance covered the repairs to plumbing, carpet, and damaged drywall.

Fast forward another week and the house floods again. I cannot speak to their competency to do plumbing in new construction or remodeling but I wouldn't call this company to service an existing structure, even as a last resort. They will cost you time, lost wages at work, property damage, and stress... SO much stress. They wouldn't even respond to this 3rd event, repeated phone calls failed to garner a response. We had to call another plumbing company to respond. The new company addressed the plumbing issue but the carpet sits, soaked, awaiting TR Johnson's people to respond