TPM Services

Matthew H.

Our AC went out in late Sept (when it is still 100ish deg. in Las Vegas) and we put in a claim with our home warranty. TPM came out and the serviceman was excellent. He identified the problem and when he couldn't fix it, called into his office. He stated that the part(s) was on order and 16 weeks out but in the meantime, he'd install a temporary fix to get us through the remaining hot weeks. Having just called the office to see the status of the new part, I was told the order was closed and that they'd have to call me back. A day later, the admin called back and said that after speaking with the serviceman and her GM, that there was a misunderstanding on my part and that their work was completed. I told her there was no misunderstanding and that the serviceman said he would come back once the part was in (which would be around this time) and she proceeded to condescendingly tell me that I misunderstood him. Funny, because I spoke with him the several times he came to my house to make the temporary fix and he assured me that he'd be back when the part was in. Not a professional company who either lies to their serviceman and then changes their mind later OR who lies to the customer. Absolutely pathetic and can not only NOT recommend this scumbag company, but actively recommend people to avoid. Save your money, your time, and your patience and choose any other company besides this one. Wasn't going to leave a Yelp review, but judging by the amount of 1 star reviews on here, I figure i'd chime in and give yet another example of this company letting it's customers down. I hope the awesome technician however, finds a good job w/ a better company that doesn't bait and switch their customers with their promises.

TLDR: TPM is an atrocious dogshit company that lies to it's customers and has a rude admin speak to you on the phone when you call them asking when they are going to finish the services they previously promised.

Mary J.

01/18/2023 TMP Were assigned to my Highrise Condo for some plumbing issues. The services provided exceeded my expectation. The Serviceman was very professional, experience, and knowledge. All of my plumbing problems were corrected in a workmanship and timely manners. I am very pleased with the services they provided. Highly recommended. TMP is one of the companies in Las Vegas authorized for High rises work and repairs.
Thanks,
Mary H. Johnson
Las Vegas NV

John A.

If you have read any of my reviews you will see I have had a lot of issues trying to get my warranty company to fix my HVAC system. ORHP has sent out many companies to fix my system for it to only not be fixed or for there to be a whole lot of excuses about why it will be weeks to get it done. Finally they sent out TPM. From my first contact with there office, I spoke with Lisa, she was so helpful and professional had a service tech out on my schedule and we were off to the races, Unfortunately my system developed another issue but Lisa sent someone out with in a couple of hours to handle m issue.
@ tech's came out had the issue fixed in a short time. While they were her I was able to get ORHP to let them fix the other unit that the last company did not fix correctly in my main house.
I just want to say this is a great company to deal with, polite, knowledgeable, just a great experience.

Philip T.

Great customer service and response time was superb! With awesome service technician taking care of our pipe water leak on the wall behind refrigerator!!.

Walter C.

My home warranty company assigned TPM to repair a minor plumbing leak at my condo. The technician lied to my renter and told him that only labor is covered by the home warranty company and not the parts. He charged my renter $125 for a couple pieces of galvanized pipe.

After going to Home depot, I could have bought the same pipe for about $40 and my home warranty company is trying to figure out why I was lied to and told parts are not included in a normal repair.

I hate being cheated and people need to know what this company is doing.

David S.

This is the worse company ever. Be careful !!!!
They are rude, unprofessional, and never get back to you. When they finally get there, they make your AC even worse and overcharge you for it. We are starting a class action law suit to put these scammers out of business for good !!!!

Dit M.

This TPM company has been a very crooked company , who has been inflating its service calls charge of $125 to my property; i did not allow TPM to proceed ; but I did get another plumbing company to do estimate and it only charged me $69 for service call. What a ripoff From TPM!!!! TPM also tried to charged me initially for water leak of $700, later it changed its mind and charaged me $850. Another vendor charged for $600. TPM is a crookEd company.

Alex G.

This company over charges for routine work. I had a technician service an HVAC system in a condo that required a routine flush. The technician came out in a couple of hours, was professional and was in an out in 15 minutes. The bill $250. Ridiculous. When I called to complain, they said they charge out at $125/hr INCLUDING DRIVING TIME. Most other companies have a max service call rate and others have done the same work at half the cost. TPM is listed as a preferred supplier which I am working on removing from our condo complex. Nothing preferred about this company, or their rate, DO NOT use this company. Complete rip off.

Van D.

Be careful when you deal with this company. I had a water cool AC system that is broken that need to repair. This isn't your typical AC, this is a shared water cooling system AC. I got their phone number from the home warranty company. It started out pretty normal, the technician came over in two days ordered the compressor. He also gave me a quote for replacing the unit. He didn't send the quote for the replacing the unit for 5,000 because I was assured that replacing the compressor will solve the problem. It wasn't cheap repair so I wanted to make sure that I didn't waste money. A week goes by and the technician that came out the first time was hard to get in touch with. I called the company directly and they said that technician no longer work there. Nice, no one contacted me and their technician said two day earlier that he is coming back to town to start working on the AC. They had to find someone else to work on the AC. So now it is more than two weeks since the AC problem started. The tenant is trying to sue me, so I had to put her in a hotel. Despite me begging this company with the tenant problem, they took their sweet time. First time they came out to replace the compressor, the technician said they couldn't work on it. They sent the same guy out the second time, Lawrence took over a whole day to install the compressor, it didn't work. Now the tenant is even more annoyed. Great! It only took them several more trips, lot of aggravations, and finally their supervisor said he got it to work. I told my tenant the whole month of hell is finally over, they can move back in. That relief was short lived because the tenant told me that the condo unit was still hot. That didn't solve the problem. Call the company the next day and it took them a few more days to come out then they told me something else the water system is clogged told me it would cost another 1100 to fix it. I asked them, I was already told once before that replacing the compressor would solve the problem, if I pay another 1100 would they guarantee the AC to work. They said they couldn't so I would have to pay a total of 2500.00 for a chance to fix the AC not even a guarantee. How do you like that 2500.00 for a chance that it might work, no refund no credit if they can't fix it? I asked them how much it cost to replace the unit. Even after I already explained to them that this need to be urgent, the tenant is already fed up with more than 6 times they have come out and almost a month with AC not working, they took over a week to get a quote to replace the unit. By now they raise the price 3000.00 to replace the unit and then asked me what price do I think is fair and they will work with me. No apology for taking almost a month and didn't even fix the AC, no clear explanation why they raise the price 3000.00 to replace the unit, no explanation why they took so long to even give me a quote after repeatedly told me they will get a price next day or the day after. I ended up cancelling the lease and cut the tenant loose. This company did more damages to me then the entire six months worth of rent but they are more than adamant in getting paid. Do yourself a favor and stay away from them!

E T.

HORRIBLE company. 14 months ago they came into my brand new condo to snake the master shower drain. The guy didn't know what he was doing. Thought he had to remove the toilet in order to snake the shower. He realized this was unnecessary but not before making an absolute disgusting mess of the bathroom with dirt, soot, and who knows what else all over the floors. He scratched my gorgeous brand new tiles that I had only spent a month with. He left the mess behind. I had to hire a maid as I just had shoulder surgery and couldn't scrub in the way the mess required. Then, after 4 unanswered phone calls and 2 unanswered emails, the manager finally responded and came to visit to look at the scratched tiles. He promised to hire a buddy of his to fix them and then ghosted me. It's been 14 months, several more unanswered phone calls and emails. Horrible horrible horrible company.