Touchstone Plumbing

Mathis K.

This is simple. The service they provided was great. The two plumbers who came to my house worked very timely, explained the job to me and did good work.

When I received my invoice, the cartridge required to fix my tub was priced at literally twice the amount that I could have purchased it myself from Lowe's or Home Depot. When I called to inquire about this, the person who took my call acted as if this was the most normal thing on the planet. She told me that, "of course our price is more, that's how we make money." When I said that I assumed you mad money off labor, she told me, "no way." Having worked with enough contractors in the past to know that no company upcharges on materials from retailers like Home Depot who already upcharge the wholesale price from the manufacturer.

So if you want to be charged double for any potential materials you might need to get the job done, go ahead and give these folks a call.

Candace L.

Touchstone was the company that could get to the job the quickest in the middle of August. They "fixed" the issue with my water heater in 3 minutes and charged me $94.50. A few days later, we were having the same issues with the water heater. I called them the next week, they came back out quickly. The water heater is in the attic, and the attic door is hard to reach and pull down without a step-ladder. I provided a step-ladder for them to use, but the plumber decided not to use it, saying, "I can do it!" As he brought the stairs down, he cracked the wood of the staircase door in two places. They fixed the water heater this time. They complained often to me about how hot it was in my attic while working on the water heater. At the end, I asked them what they were going to do about the cracked attic door. The plumber and I both took pictures. I followed up with a call to the office that afternoon. The plumber had already told the office what had happened. The company still has done nothing to fix my attic door, and it's October. I have called 4-5 times in the last two months. Each time the receptionist Susan tells me that the complaint is on the owner's desk, and she'll try to have him call me that afternoon. He never has called. I owe them $14 for a new part of which I threatened not to pay if I don't get reimbursed for the broken door. Still nothing. Poor customer service, and not really that good at plumbing.

vidor h.

Since my first review in 2008, I have had Touchstone out about 4-5 times. Everything from a remodeled kitchen, bathroom upgrades, to leaky hose-bibs, they have always handled each job quickly and reasonably priced. These are honest, down-to-earth folks that do quality work.

Jamie H.

I needed these guys in a fix and someone from Touchstone was here first thing in the morning. He was really good about explaining things and telling me all of my options. Nice guy too.

Got the job done quickly and efficiently. There was one step that would have added a couple hours, had to do with an area that needed some caulking and cement, and he gave me the choice of doing it myself to save money. I said I could do it and he told me exactly what to do!

End cost was not too expensive, not too cheap. Middle of the road I would say. But since the service was good and quick, which I needed it to be, I say they are easily worth what they charge.

I would recommend them to a friend and will use them again in the future.

David K.

Our hot water heater went out and Touchstone came out and replaced the thermostat and recommended replacement. The fix lasted 1 day so we located a new water heater and called Touchstone back. The dispatcher said they would only charge us for installation of the new heater and would pick up our new heater for free.

When Touchstone arrived they had 2 plumbers and therefore charged us $130 / hour labor. Their bill came to $750 for installing the water heater and included charges for the original call and for picking up our new water heater in spite of what we had been told.

I have a friend in California who is a Master Plumber and he told me that a water heater replacement should never cost more than $400. And that is with California prices which are more expensive than Texas prices.

We contacted Touchstone and asked for a refund for the charges for picking up the water heater and the initial call but they have not responded to our calls and emails.

I do not recommend using Touchstone. They charge the maximum they can for any work they perform and the don't keep their word. They may send out 2 plumbers at a time to charge a higher hourly rate. They don't respond to complaints either. Avoid Touchstone and save money by using a better plumber!

Chris H.

Touchstone came out to bid a remodel for me. The guy refused to speculate as to even a ballpark figure, but said he could put together a bid in a week. That was more than a month ago. Every time I called their office I was told the bid information must be in the guy's truck. I still haven't heard back. Would have saved a lot of my time if they'd simply said they didn't want the work.

I ended up getting precisely what I needed with Gary Taff Plumbing (512-731-0944), so the story has a happy ending.

Allison V.

I shopped around for weeks and finally decided to listen to a friend who referred Touchstone Plumbing and i couldn't be happier. Not only were the employees very nice and prompt in their work. They answered all my questions, did the job in a timely manner and kept the cost at what was quoted.

Scott S.

Good luck trying to get a hold of them. They don't answer the phone, nor do they return calls if you leave a message. After attempting to get them to communicate with me for two days, I finally spoke to the receptionist who told me the earliest they could get to me was in four to five days. I explained that I could not use my kitchen sink or dishwasher at all and needed a plumber much sooner. Her reply was the same--four to five days. I hung up, called Roto-Rooter and had a plumber at my house in an hour.

Justin W.

Called Touchstone because my water heater had gone bad. They came out same day and replaced it. The price was right and the plumbers were very polite and knowledgeable. They told me how to care for the new water heater, cleaned up the mess the old one had made, and completed the job very quickly. Definitely recommend Touchstone.

Carlos L.

Woke up to a dead water heater....called several people for quotes... These guys were the cheapest (they even came in under what they thought total was $629) very nice people and thorough. I watched the entire time and they were nice enough to explain the connections and basic instructions. I had a lot of other quotes more than $100 over these guys... They are local and have been around awhile... I can see why 5 stars.