Touchdown Plumbing & Drains

Ed L.

I reached out to Touchdown Plumbing & Drains because my toilets did not flush everything consistently and had to get plunged regularly. Rich came out to diagnose the issue and let us know that our 20 year old toilets had to be replaced. Rich gave us a fair quote and we agreed. His employee came out and was professional and completed the work fast and well. Now I don't have to worry about my toilets being backed up! Thank you Rich and TD Plumbing for a good well done.

Nicholas H.

I cannot even begin to put into words the level of professionalism, integrity, and quality of work Touchdown is capable of. Multiple times they have been there to help with everything from the minor projects to completely saving the day. They are the best and you would be foolish to go with anyone else.

Austin H.

I had sewer issues in the past due to roots, but always just had somebody come hydro jet. Figured it was time to address it, so ended up digging up and exposing my sewer main so I could have a plumber come fix it.

I had Touchdown come out and they told me it would be $300 for a scope to see if more would need to be dug up and fixed. I said ""will that be deducted from the job?"" They said yes, so I said let's do it. They replaced what I had exposed and scoped AFTER and told me they would need to dig several more linear feet and replace it another day. (even though they could of scoped before and told me the extra work that needed to be done as there was a gaping hole put in the main from a previous plumber, who had no issue scoping all the way down). In the end I was still charged for scoping on top of the job. I expressed my distaste, but he tried to gaslight me saying he didn't say that. Guess he didn't care because that's money in his pocket.

They also put the 45 degree clean out sitting RIGHT on top of the gas line running to my house when there was another 3 feet in both directions they could of put it. Seems like nothing good can come out of that in the future. I don't know if that's code but maybe the owner can respond?

I'm giving an extra star because they have decent prices and from previous experience the owner seems like a good dude, but get a written quote from them in the beginning to avoid this nonsense.

Noah H.

I had TDP replace my triple handle shower faucet a few months back. They were efficient and always very responsive. Recently the handles got tighter (not sure why) so I called Rich back and he had someone out right away to get them dialed back in. I really appreciate the responsiveness and professionalism, and will definitely use them again.

Kris S.

This is our second time using TDP!!! They are amazing!! Stephen/ Steven??? Not sure of Spelling???? is the best! He is so pleasant and such a hard worker!! He does a wonderful
Job and is efficien!! I was so excited to see him because I knew how wonderful he was from our previous experience!!!!
We also had Mark working on a leak under the house!!! He was amazing as well!
I feel the quality of work is excellent and the prices are fair! I definitely recommend TDP!

Laura N.

I awoke up to a backed up toilet on Saturday morning at my parents' house and was extremely concerned about being able to get it fixed in a timely fashion. I called at 6:30AM and Rich answered the phone and said help would arrive between 8:00-9:00AM. Steven was at the door at 8:15AM and was able to fix the problem. He was extremely pleasant and helpful...I could not believe he arrived so quickly! Additionally, he made some suggestions for longer term solves which I will be following up on. Thanks so much for your help!!!

Cynthia H.

We've had an issue with our cast iron plumbing for years. Every time we unclogged it, it'd been a temporary fix. It finally got to the point where we could not unclog it ourselves. Rich came over the next morning and had a plan of action within 30 minutes. He suggested digging holes in areas that were going to create less restoration. Thank goodness because we had just installed new flooring. Our other issue was that we had a planned vacation a few days later so we couldn't oversee any of the work. He was ok with it and assured us his employees have worked in similar situations before by letting themselves in, closing up and making sure the dogs were taken care of. We trusted Rich right away due to his personality and his knowledge; we didn't feel the need to get other quotes or 2nd opinions.

Unfortunately, once they broke into the foundation they found that other services would be needed. Rich texted with details, pictures and suggestions. We didn't feel pressure to proceed but understood it was best to get everything fixed since the plumbing was already exposed. By the time we got back from our week vacation, we had new plumbing. They spent the next couple days restoring and we got to meet his crew. They were all very professional and consistently working. They greeted us when they arrived and updated us when they left. Once the job was fully complete, it's like they weren't even here.

My 72 year old mother in law dog/house sitted while we were gone. Her review: they helped with the dogs (4) and helped take out the trash on trash day. They updated her daily and showed her the new plumbing being ran underground. She said it was really cool to see. She felt safe and comfortable with all the workers especially Mark.

Phylip S.

Quick, responsive. Broke everything down to me and was kind enough to show me what to look for in the future. I'll be using them again to fix my toilet.

Mira A.

i called them to have an estimate for a 3/4 in copper water pipe line and valve, Mark came over to measure and he said the estimate will be given by his boss, so they will call me, i waited and no call so i texted Rich if he have the estimate for me, he just read my message and no reply ...

Victoria M.

Steven has done an amazing job. He came to rescue and replaced my old toilet. He also cleaned the surrounding after he installed the new toilet. Thank you so much for doing a superb job.