Toto's Plumbing

Dylan D.

Hands-down best experience I've had with a plumber. Great value, friendly, and got the job done with short notice.

Jeff R.

Called and set up an appointment for Tuesday (the listed phone number is the owners cell phone, not an actual business line). We texted and set up an appointment. I got a text message a few days later saying ""Sorry i miss Tuesday Im going now"" - what? I call him and he says that he already came to my house (no one was home) and did the inspection and that the line needs to be replaced. I'm not comfortable with someone just showing up to my house without me knowing, doing an ""inspection"" that I was not present for, and then telling me I need to give them thousands of dollars to repair the line. When I called and told them these frustrations, they said ""we can come back anytime"" - what about Tuesday 10am, the time we originally agreed to that you said wouldn't work? ""Oh yeah, we can come Tuesday at 10am"".... soooo why was the appointment cancelled in the first place? Shady, unreliable and unprofessional.

Art G.

A few weeks ago Todd spent 15 minutes on the phone with me diagnosing a problem in my kitchen sink until is was identified, told me what I needed from the hardware store and what to do. He was great from the get go. I would call him anytime.

Michael F.

5 stars. First off, unlike other plumbers Raul answers his phone and calls back. That alone gets him points in my book. Nevertheless I was told by my appliance installer that the water line hook up to my refrigerator was not up to code so they could not install my new refrigerator. I called Raul. He came by and spent about 30 min at my house. He pulled out the fridge, inspected water line and hook ups, went under my house to look at pipes, then showed me the shut off under my sink and explained that it was up to code and nothing needed to be done. He could have gouged me because I clearly had no knowledge of this. At minimum, I expected to pay for the service call. When I asked how much I owed Raul he said no charge. He is a top notch professional and knows how to treat customers. If you have plumbing needs - call him. You will not be disappointed.

Mary O.

i have use toto's plumbing 4 times during the last 6 years. 1st trenchless sewage with inspection; 2) change plumbing in the tub to copper, and 3rdplumbing for washer and dryer.4th repair in my mom 2nd story house- leaking of bathroom sink with leakage in the sewage system. before raul and his crew start the work , he gives you a price for the plumbing and he sticks to the price. raul is very responsible for keeping the price even if the work takes a little longer . for example, for the tile of the tub took a little longer because i made the mistake to buy small tiles. a small plumbing company recommended me toto's plumbing for changing the sewage lines.

Sue H.

Raul is a prince among plumbers. He fixed my shower in about 10 mins. AND played with my dog. Because he was a bit late, he wasn't going to charge me at all. I had to force some $ on him. What's not to like?

Rachael A.

Toto's did a great job replacing our sewer lateral. They did it in only 2 days and the crew cleaned up after themselves and kept everything tidy. It was truly a painless experience for us. Raul was very responsive by email. Their bid was significantly less than the other company (The Plumbing Ministry) we got a bid from.

G T.

Toto's has done two sewer lateral replacements for me (lucky me - can't seem to buy a house with out needing to replace the lateral) - one in San Francisco and one in Berkeley. Both times they were the best bid and the work was done quickly and efficiently, including concrete re-patched in a way that minimizes the fact that it had ever been dug up. No extra costs, they pulled all the permits and made it totally pain-free. Highly, highly recommend. Going to have them do some other plumbing work for me too.

Terry G.

My regular plumber wasn't available so I called Toto's a half hour before they opened to schedule a sewer line cleanout. Expected to leave a message to get someone out later in the day but Raul promptly answered and said he'd send someone right out! Wow! Another Raul (not the owner) and Israel showed up shortly afterwards, figured out the issue quickly and commenced to work. Pulled out some interesting items and explained exactly what the tenants had flushed down the toilet (it's a real art deciphering some of the odds and ends he comes across - how'd he know that plastic gunk was the remnants of a baby wipe?).

Both workers were prompt, expert and knew what they were doing. Tenant mentioned her tub was slow and they quickly snaked up wads of hair. They cleaned up after themselves, tested the system and presented me with a very fair bill.

We would recommend them wholeheartedly and expect to use them again!

Sean K.

Toto's is great. We just bought a house and had to take on the EBMUD sewer lateral replacement for a lot of cash.

Toto's team was professional, honest, fast, clean, and smart. They charged what they estimated.

When they say trenchless they mean it. They were able to replace 6 separate sewer joints, some janky duct-taped connections without tearing up our entire yard. They show up with everything they need to get it done, both manpower and tools.

They only took four days to complete the work. Our plumbing worked every night when we got home and we got our EBMUD certificate 6 days after they started.

A great East Bay team.