Total Pro Plumbing

George S.

Our Sink on the first floor got clogged. we had HMS insurance who required us to hire Total Pro Plumbing. Jason the plumber came, charged the $50 deductible then said the only snake he had only toilet auger. SO he wanted to unseat the toilet on the second floor because the auger wont fit in the bathroom. Which was going to cost additional $100. I told him that the stack on the second floor does not have anything to do with the clogged Sink on the first floor. So he went to the first floor but he did not have a snake, he had loaned it to another plumber in the company. He called the other plumber while he tried to unclog the drain with another smaller auger. That did not work. Finally his friend came and gave him back his snake. the snake did not have a bulb on the top and it went right thru the drain and came back out without unclogging the drain. After 3 hours, he left saying he will have to comeback. HMS called later to let me know that they will not cover the claim because the plumber said that the drain had gravel and grease in it which is an abuse not covered by the policy. HMS refused to authorize to fix the drain. I hired directly another plumber from Knochelmann Company, It took Ron 7 Minutes to unclog the drain with a hand auger. If there is Zero mark I would give it to both HMS and to Total Pro Plumbing.

Jessica R.

I have never left a negative review of a business before, but felt it was absolutely necessary in this instance. I had a slow draining shower and a toilet that would bubble while the shower was in use. I filed a claim with my home warranty and was put in contact with Total Pro Plumbing. Two plumbers showed up on a Thursday and went outside to the sewer clean out. They were snaking the drain but immediately I could hear an insanely loud banging. I am not familiar with plumbing so I just assumed it was normal. This went on for 20+ minutes. When they came back in they told me that they didn't have the equipment that they needed to reach the clog and that they would be coming back Saturday to fix it. They said they would call Saturday morning to let me know the time that they'd be out. After they left, sludge started coming up from my shower drain. Half the time my toilet would fill when I tried to flush it. Saturday afternoon I still hadn't heard anything, and called. The woman on the phone told me that I wasn't on the schedule for the day and that the plumber probably told me that ""to be nice"" (!?!?!?). I scheduled for Wednesday. Two men come Wednesday and go back out and are snaking the clean out again. After about the same amount of time as before they come in and tell me that they are unable to drain the clean out and that I *probably* have a broken pipe and that I would need to excavate. They say that they will give the diagnosis to my home warranty on Monday (my appt was the day before thanksgiving). After they leave this time my toilet started leaking at the base, my washer drain was backing up, and this is on top of the previously mentioned issues. I call my home warranty on Tuesday to get information on how we are going to proceed. Total Pro NEVER submitted a diagnosis. My home warranty reached out and left two voicemails (on separate days) requesting that they provide a diagnosis in order to proceed. Total Pro never returned their calls. I had to start over and have a new plumber come out. I explained everything to the new plumber and even played the video I recorded of the banging during the first visit. He was astounded. He said that they went the wrong direction and that they should have IMMEDIATELY realized when there was any banging. He said that they could have caused a lot of damage. He snaked the drain (the correct way), and it was completely clear and totally fixed within 30 minutes. My experience with Total Pro was horrible. They were not only unprofessional in so many ways- they were totally incompetent and seemingly unfamiliar with the fundamentals needed to successfully address plumbing needs. Please save yourself the headache, and go elsewhere!!

Graeme S.

We recently had this company come out and do a job for us. I was a little apprehensive after reading some of the reviews on line but decided to try them out. I have to say they were great. The lady who called to book a time was very helpful and cheerful. The guys who came to the house were equally helpful and charming. Very good job done.

Brittany D.

My husband and I had a technician come out to fix both our showers and in the middle of fixing the one, he quit and told my husband to fix it himself and left- not touching the other bathroom. It's pretty bad when the tech is on the phone with his manager and the manager tells the tech to calm down because of his attitude. Not to mention my husband was asked why he didn't fix it himself...? Well he isn't a plumber and we have insurance for a reason. If he knew how to fix it he would have done it himself! The tech was rude and very unprofessional!

Ryan P.

If you want shoddy work and bad customer service, call Total Pro. They came out to my house in Powell to address a water leak. I've never seen a ""professional"" guess more than when their ""plumber"" came to troubleshoot.

Before we could even rule out the simple issues (caulk, drain seal, valve issues) they were cutting into to finished drywall below. After they cut a 12"" square in my finished ceiling they still couldn't find the leak. The needless drywall repair will cost us $1600 when a real plumber would have been 1/4 the cost. Pictures for proof. Total Pro is not someone I would recommend.

J W.

3/4 HP sump pump last less than 2 years. Now I question the quality of product and whether it was even new. Sump pumps last much longer than 2 years. Claim was filled thru ABC warranty, high volume work fulfilled most likely with very low quality of products.

Heather R.

DO NOT CALL THIS COMPANY! If I could give NO stars I would! Zero accountability to fix a problem after waiting 4 days to get an appt! Referred to these guys from Home Warranty Company. The plumber comes out, sees wet wall and says not plumbing issue. Did not even turn on one stitch of water to deduce the issue and look for leaks! My son figures out at 11 pm same day that when the shower is on upstairs the water runs into downstairs bath. CLEARLY plumbing issue. I call Tina...no ""we are sorry"", no ASAP correction....Her response.... I can get you back in schedule 6 days from now or you need to call home warranty co back! What? ZERO accountability for any corrections whatsoever!

Sheila W.

This company was refered to me by my home warranty company. The technician installed a new bathroom faucet. Not a difficult job. It took about 30 minutes. I few days later a noticed a leak under the sink where there was no leak before. I called TotalPro and was told they would come out but that I'd have to pay another service call charge. I told Tina that I shouldn't have to pay a service charge since the leak was a result of the original install a few days earlier. She was rather terse with me and said she'd have to discuss it with her manager. That was a week ago. Still no call. I paid good money for a properly installed faucet. They should come back and do it right.

Joanie G.

Company covers Columbus, Dayton and Cincinnati. We live in Cincy. So appreciate Tina who did troubleshooting for some issues we ran into getting the various plumbing jobs done at my house. Dustin who was the plumber that did the work is VERY good. We were schedule with them through a warranty company (through Sears). While there were some scheduling glitches involved, the biggest frustration was the result of the warranty company not covering many of the things I needed done! Bob the owner and Tina and Dustin worked with me to get things taken care of at a fair price, though.

UPDATE: This company definitely goes above and beyond! Tina continued to follow-up with the warranty company (even though it took her an extra 90 minutes of wrangling with them) and got everything covered for us. She is a gem and the fact that they hired someone to do this sort of thing means alot. THANK YOU Total Pro!

Luis E.

This is a totally inept business. First off, YOU will not be able to reach anyone when you dial their number unless you select that it's an emergency. I bet you my bottom dollar ok this. Give them a call and see if they pick up. Granted not everything is an emergency but at the same time it's nice to have a receptionist pickup and speak to her regarding your issue. This should have been my first clue that something was amiss but I didn't heed the warning. We had the unfortunate 'pleasure' of having our former warranty company pick this company to come out to fix a 'running' toilet and a kitchen faucet that had a drip. They decided the faucet needed to be replaced but never notified the warranty company of this. I had to harass the warranty company for a week before they either gave in or managed to get a hold of this poorly ran company. I wish my issues with this company had ended there but sadly they didn't. We discovered a week after they left that the toilet they 'repaired' had been leaking onto the floor. This toilet is in a downstairs half bathroom that isn't used much. It wasn't leaking before they worked on it and mysteriously developed a leak afterwords.. I called the warranty company back as soon as we noticed and they ended up sending this company back out. They replaced several more parts on the toilet and said the original techs should have replaced those too and they weren't sure why he didn't. I asked the tech that did the second set of repairs to have the owner contact me since they never pick up the phone when you call their office. Of course he never called. Several days later I called them and was forced to leave a message. The owner called me back a day or two later and refused to take any responsibility for anything and asserted that we should have kept an eye on the toilet after they repaired it. Uh.. I expected you to make a quality repair and didn't think I had to repeatedly follow up on your work. They have a decent amount of poor reviews. They seem to do a lot of home warranty work and it clearly shows as a consumer wouldn't or shouldn't willingly elect to have this company do any kind of work. Avoid like the plague and take your hard earned dollars to a company of competent pros that not only answer the phone when you call but also do top notch work.