Total Plumbing & Drain Cleaning

Borgan B.

If I could them 0 stars I would . I been with this company for sometime and now I sad to say I have to cancel my business with them. Total plumbing is the very worst plumbing their contractor Antonio is unethical , unprofessional , obnoxious and rude he didn't want to do the job he said it is not same day service he told us even though we are under warranty we will have to pay out of pocket and stated he wasn't sure when if he was even going to come back. At the end of the investigation he told me he wasn't even going to turn off the hot water heating faucet so now my basement is filled of fumes , hot and flooding. This is the second time had to do business with him and he messed up my kitchen wall and wasn't even the one who came back to do the work . I need less to say yall will lose a lot of business with a uneducated slouch on your team.

James W.

Home Serve sent Total Plumbing to my house when my kitchen faucet sprung a leak. Although Home Serve denied the repair, Total Plumbing was willing to step up and offer to replace my faucet for just shy of $400 if I SUPPLIED THE FAUCET! Come to find out, my faucet only needed a $20 pullout faucet hose that took less than 5 minutes to replace.

Don't count on Total Plumbing, to be honest with you when it comes to what is wrong with your plumbing when the only thing on their mind is how to separate you from your wallet!

Michael T.

Total Plumbing defrauded my HomeServe insurance benefit. they came out for a repair in January. They cut the water supply line that had a leak and replaced a 4 ft. section of the line. The line was poly so they had to make connections on both ends of the area they cut. One of the connections came loose almost right away. I can tell by looking at my water bills from that time. I understand this can happen but it should have been warrantied for a year. The connection came completely loose in June. What happens next is where the fraud comes into play. They came out to repair the connection they made that came loose, and charged my insurance an additional $1,800 telling the insurance company the leak was in a different area. I was there. The plumber that did the repair basically said ""our bad, this happens some times"". I saw the work they did both times. They 100% lied to the insurance company. This is criminal, and I suggest you stay very far away from this company. Their work is bad and they will rob you when you call them out on it. I will follow up with the Attorney General and better business bureau at a minimum. If i find collusion with HomeServe, I will file a complaint the the insurance commission as well. Stay away. Go with any other plumber.

Sharon T.

Tyler and his co-worker whom I did not catch his name. Deserve a 5 star rating. They were very professional and excellent in their working procedure. They took care to keep things very neat and clean while working - plus answering any questions and concerns we had. Gave us helpful advice so that this problem will not reoccur again especially around the holiday. Thank you Tyler and partner may the new year be good to you both and thank you Total Plumbing for being there for us so quickly - we have been with you for years and we will keep you for even more years.

Jeff M.

We have a leak in our basement and contacted HomeServe, they sent a tech. named Dave who ""amazingly"" diagnosed the problem as a broken water supply line WITHOUT BEING ABLE TO SHUT OFF THE WATER, WITHOUT DOING A PRESSURE TEST AND WITHOUT ADDRESSING THE INTERIOR LEAK. This guy also notified our HomeServe Insurance that the problem was caused by a gas company issue a few weeks ago - WITHOUT DOING A PRESSURE TEST, WITHOUT ANY PROOF AT ALL OF WHAT WAS ACTUALLY WRONG. So now we have a problem with HomeServe about coverage, and we STILL have a leak in the basement. The ignorant & obnoxious customer service rep simply ""blew us off"". If the lazy slob they sent to our house is typical of this comany's ""technicians"" then STEER CLEAR, they'll leave you with the same problem you had, and THEN some. Still amazed at how this genius was able to ""diagnose the problem"" without doing any tests, and without fixing ANYTHING. THANKS DAVE

C N.

They were terrible. We have a cracked pipe, needing replacement. Brian walked in, saw the water leaking from the cracked pipe, declared it a blockage problem, snaked the line, and left. I can't use water in my house. He thought that was an acceptable solution. Would never use again. Would never recommend.

Tara B.

Al did an amazing job. Was fast, efficient and did the job the right way. Thanks AL! I hope if we have issues again we are lucky enough to have him complete the job.

Donna B.

BAIT & SWITCH...BEWARE when dealing with this company! Had them come out through Home Serve insurance to repair a leaky sewage pipe in the basement. Last week plumber came out to access pipe and estimate repairs. Said they would replace ENTIRE length of pipe from where 2nd floor and 1st floor plumbing came joined into pipe, to the where pipe enters floor of basement. Another plumber was sent out today to do the actual work. Instead of effecting the repair as promised, he cuts the pipe below the joint, and just replaces the part that had evident leaking. What a half-assed job! I'm sure his ""repair"" will fail sooner than later. Not sure if this is the deal they have with Home Serve, to do less than thorough repairs on insurance policy jobs or not. Would not use again, or recommend this company. Thumbs down.

MsMart1972 H.

I was fighting this clogged drain for one week before calling HomeServ. They found me Total Plumbing, the hours of arrival was 8-12 he was there by 9 and called when he was 15 mins out. It only took him not even 15 mins before the kitchen drain was unclogged. Excellent job. Chris was the plumbers name.

Elizabeth G.

Chris ,the service tech, did a good job unclogging the basement toilet and external sewage drain through my HomeServ contract. He called ahead, and was on time, my daughter was home to receive him, she called me at 1201pm, I was on my way home from appointment, their promised time was 12noon to 4 pm. The job was finished at 330pm.