Total Plumbing & Drain Cleaning

Terence H.

Terrible customer service and insane prices. Stay away from this company! They work with insurance companies that like to deny all claims and leave customers hanging!

Edilberto M.

Had plumbing issues homeserve had Total come out with in one hour Eric came out and resolved my problem professionally very happy with service will call again when plumbing issues.

James M.

Total plumbing is extremely professional and they come on time and clean up when the job is completed. I have used them a few times and the office personnel and the techs are good at their jobs. Highly recommend

Kathy G.

Run, run and do not waste your time with this Plumbing Company. They dispatched a Tech to my home, he was dirty, rude, unprofessional and walked through my home with dirty boots, no respect or regard. The Tech was dispatched to my home for an odor/methane gas sewer leak evaluation for the lateral sewer pipe from the street service that connects to my home. I had PECO Emerg out bc the smell was thought to be the odor of rotten eggs /sewage assumed to be a gas leak. The knowledgeable PECO rep told me it was a Methane gas issue and sewage causes that. The issue was outside to call and have a Plumber to scope the lateral pipe and determine if there was a leak or problem with the pipe that protects my home from sewage backing up into my home etc.
The Total Plumbing tech did nothing, didn't touch a thing in my home, nor evaluate with a tool, he walked in and said everything smells okay, no need for me to evaluate. Yet at the guidance of PECO I was told to keep all windows open and exhaust fans in the attic to vent the gas odor. It had been 6 +hours of the attic vent pulling the air out and every window of my home open. I asked if he could please call his supervisor and see if he could scope and look at the lateral pipe outside. He replied NOPE.
Please don't waste your time, your money, your energy. Tylor and Total Plumbing are not worth your time, energy or money.
sad I love to support our local businesses. This business was terrible and when I called back to the office staff, Kathy argued with me. Saying most people like Tylor. Really?!
What does that have to do with anything?! What about evaluating my issue and giving me the service I needed and called for.

D N.

Total waste of time. Sent by Home Serve to investigate and fix sink hole in yard. It's still there and they did t do anything.

Borgan B.

If I could them 0 stars I would . I been with this company for sometime and now I sad to say I have to cancel my business with them. Total plumbing is the very worst plumbing their contractor Antonio is unethical , unprofessional , obnoxious and rude he didn't want to do the job he said it is not same day service he told us even though we are under warranty we will have to pay out of pocket and stated he wasn't sure when if he was even going to come back. At the end of the investigation he told me he wasn't even going to turn off the hot water heating faucet so now my basement is filled of fumes , hot and flooding. This is the second time had to do business with him and he messed up my kitchen wall and wasn't even the one who came back to do the work . I need less to say yall will lose a lot of business with a uneducated slouch on your team.

James W.

Home Serve sent Total Plumbing to my house when my kitchen faucet sprung a leak. Although Home Serve denied the repair, Total Plumbing was willing to step up and offer to replace my faucet for just shy of $400 if I SUPPLIED THE FAUCET! Come to find out, my faucet only needed a $20 pullout faucet hose that took less than 5 minutes to replace.

Don't count on Total Plumbing, to be honest with you when it comes to what is wrong with your plumbing when the only thing on their mind is how to separate you from your wallet!

Michael T.

Total Plumbing defrauded my HomeServe insurance benefit. they came out for a repair in January. They cut the water supply line that had a leak and replaced a 4 ft. section of the line. The line was poly so they had to make connections on both ends of the area they cut. One of the connections came loose almost right away. I can tell by looking at my water bills from that time. I understand this can happen but it should have been warrantied for a year. The connection came completely loose in June. What happens next is where the fraud comes into play. They came out to repair the connection they made that came loose, and charged my insurance an additional $1,800 telling the insurance company the leak was in a different area. I was there. The plumber that did the repair basically said ""our bad, this happens some times"". I saw the work they did both times. They 100% lied to the insurance company. This is criminal, and I suggest you stay very far away from this company. Their work is bad and they will rob you when you call them out on it. I will follow up with the Attorney General and better business bureau at a minimum. If i find collusion with HomeServe, I will file a complaint the the insurance commission as well. Stay away. Go with any other plumber.

Sharon T.

Tyler and his co-worker whom I did not catch his name. Deserve a 5 star rating. They were very professional and excellent in their working procedure. They took care to keep things very neat and clean while working - plus answering any questions and concerns we had. Gave us helpful advice so that this problem will not reoccur again especially around the holiday. Thank you Tyler and partner may the new year be good to you both and thank you Total Plumbing for being there for us so quickly - we have been with you for years and we will keep you for even more years.

Jeff M.

We have a leak in our basement and contacted HomeServe, they sent a tech. named Dave who ""amazingly"" diagnosed the problem as a broken water supply line WITHOUT BEING ABLE TO SHUT OFF THE WATER, WITHOUT DOING A PRESSURE TEST AND WITHOUT ADDRESSING THE INTERIOR LEAK. This guy also notified our HomeServe Insurance that the problem was caused by a gas company issue a few weeks ago - WITHOUT DOING A PRESSURE TEST, WITHOUT ANY PROOF AT ALL OF WHAT WAS ACTUALLY WRONG. So now we have a problem with HomeServe about coverage, and we STILL have a leak in the basement. The ignorant & obnoxious customer service rep simply ""blew us off"". If the lazy slob they sent to our house is typical of this comany's ""technicians"" then STEER CLEAR, they'll leave you with the same problem you had, and THEN some. Still amazed at how this genius was able to ""diagnose the problem"" without doing any tests, and without fixing ANYTHING. THANKS DAVE