Total Mechanical Systems

Josh J.

Let me preface this by saying the technician that did my service, Paul, was extremely knowledgeable and professional. The job was very thorough and when he left, the area was cleaner than when he started. The issue I had was with their pricing method and customer service. I had a cleaning scheduled over 3 weeks in advance, for a tuesday between 8am - 10am. I needed this service done because I am I the midst of selling the house and wanted the service fresh for a home inspection. The service window came and went, and at 10:30am, I called the office to inquire. The response I got was ""oh I'm sorry, that was totally my fault, I was supposed to call you and tell you the technician was running late."" Not the end of the world... I understand things happen. We rescheduled for that Saturday, between 9:30a - 11a. The tech came on time and started the job ($208 service). At some point after disassembly Paul called me and said we might have an issue...the ignitor electrodes looked worn and past their service life. He showed me them as they were out of the furnace and in his hand already...meaning, he already did the work to remove them during the normal process of the cleaning that I was already paying for. I asked how much the repair was, and he said, ""I actually have the parts on my truck, it's pretty common to replace, I'll be right back."" From there he plugged the job into the tablet he had and the price came up $279, which he was perfectly up front about. It struck me as expensive, but what was I to do. I didn't have any time to really research and get another quote...the thing was apart in my basement and I had things to do that day. After a couple minutes I said go ahead and replace it. He finished up and was on his way some time after that. I was able to sit down that afternoon and look up the part...the part that he already took out and had to put back through the process of the cleaning I was paying for... through every supply house I could see online the part is anywhere from $15 - $25 at most!! I promptly emailed the company to see if there was some sort of mistake. The next day, again to their credit, I was called early in the morning to discuss. It was explained to me that the job was a flat rate and that's what it costs to have the part on the truck, the tech to do the work and so on and so forth. I expressed my concern that I was double charged for much of the service and how can a 15 minute job involving a $15 dollar part possibly cost $279, while the service he performed to clean the furnace and get to the part was $208?!? Again, it was explained there was a flat rate for that particular repair and that's what the cost is...what doesn't make sense is the igniter electrodes came out for cleaning, part of the service of any furnace is to reset the electrode spark gap anyway (same as the replacement of them)....so what additional labor or time was there to charge for?? He was already at the house for the cleaning, he removed the parts... I could've told him, no thanks, put them back in and that $279 charge becomes $0, and he wouldve done all the labor regardless! My point being, I feel I got totally ripped off, and I feel sorry for people who don't have a clue what they are looking at and don't even know they got ripped off in the first place! Through a conversation with the girl at the office, Ashley, I even offered to pay for 2x the cost of the part, $30 - $50 and 20 minutes or so of extra labor....I said I wouldn't love it, but would be fine with adjusting the cost to $75 - $100, instead of $279. I think that is MORE than fair for the work that was done.... Instead they decided to not do anything, lost a customer that they have been servicing for 3 years and will do what I can to ensure this does not happen to another sucker...

A M.

I received an outrageous quote from TMS after they came to my house for an AC maintenance appointment. They gave me a quote on several items that need to be fixed and it was 5-10 times more expensive than the quotes I received from others. I guess they were not interested in repairs but wanted me to replace my AC with them. I will not do any business with them further.

Marta L.

They installed 2 water heaters they used different fittings. One looks like old parts seems to be done by apprentice. After 3 years the fitting started rusted. I called them and they could not do anything for me. I'm paying top dollars for this 2 water heaters which im still paying. They want me to pay for something that they used old parts and is obvious. But they did not want to heard. I will not recommended them at all. Very dissapointed at them.

Dena S.

Like other people who have left bad reviews, I am here to join the choir. These people are the worse. My family and I paid a hefty price to remodel our bathroom. After the job, the sink leaked. We asked them to fix it, and they came to do so but it still leaked and they had to come a second time. When we wrote them to let them know that we were dissatisfied with their services, they told us that our claims were ""outlandish"" and had the nerve to call us extortionists and lied about trying to contact us and called us liars instead. Yet, here they are, as evidenced by the reviews, as the true extortionists overpricing their dismal work and disrespectful customer service. Not only were they rude in their response, we paid extra for the shiny bathroom tiles and they installed the matte ones -- so like, another reviewer here, they also seem to be about that bait and switch life. If you ever hear of them, run as far away from them as possible. They're thieves and highly abusive in their sale tactics and customer service. Home Depot should be ashamed of themselves for contracting with such a joke of a company. Do better, Home Depot, and TMS! Spend your money elsewhere!

John T.

I wanted to give a decent review to these guys. They installed my mini-split system and it has worked well. That was four years ago. Recently, I asked them to come and do some routine maintenance and to fix my hot water heater. That has not gone well.

For starters, it took them two weeks to come out. During that time the hot water was intermittent. When they did come they left early - without finishing. I got an estimate for the work and they tried to up sell me to the tune of about $1000. Then it took another two weeks to get them to come back to do the work. They took the unnecessary items off the list of to-dos and completed the work. I had to pay a ""return"" fee because they had not finished the first time. Even then, I would have given them at least three stars. The hot water heater was working. While dealing with them was not convenient, they did get the job done.

And then the heater they just repaired ($400+) broke. No hot water. It happened on a weekend. Despite having just done the work, the answering service told me I'd have to wait until Monday morning to get a call back. They never called. I contacted them that afternoon and was told the earliest they could get to me was Wednesday. Five days without hot water. The work was expensive and, apparently not done right. There was very little effort made to fix it. And I still do not have hot water.

If you have other choices for plumbing heating, you should take them.

Mario Z.

The service was good, the repairman seemed knowledgable, especially about pricing but I made the mistake of trusting him. Which brings me to the one star review. Without any advanced equipment, he used a power hose to clean the rotors on our two heat pumps and blew out one hose, added a few pounds of freon which he claimed cost $100 dollars a pound and we were charged almost $1,400 for four hours of work. I could see a hundred an hour maybe and another $100 for the diagnostic and travel, so fair to high price of $500, maybe $600 with the freon, okay, but over $1,300, twice what would be considered fair by most people I think, is outrageous and I was foolish to pay it. I think I should be refunded half the price. I will be adding this review to Yelp and any other review site I can find to warn others about this rip off. 300 dollars an hour for labor?

Elizabeth V.

I hired this company to do some plumbing work after moving into a condo I had purchased. One of the things I asked them to do was install a water shut-off for the water supply for the whole unit. That was written on the invoice, and I assumed it had been completed, giving me peace of mind in the event that I had a water (leaking or flooding) emergency. I paid for the services they claimed to have provided, but didn't check to see if the water shut-off valve was functioning as it was supposed to. Three years later, I was having plumbing work done by another company, which required them to shut off the water supply. They found that the valve only shut off part of the water supply in the condo. I wrote a letter to the company president explaining this, and asked that he arrange to have his crew come and do the job they should have done in the first place. No response, so about 6 weeks later, I wrote to him again, asking for a proposed remedy. No response, and now it's been 2 months since that letter. Thus, this review. Very disappointed. I gave them 1 star because they did complete some of the other work satisfactorily, but this major blunder would make it impossible to recommend or trust the quality or safety of their work.

Lena H.

Total Mechanical System was my first choice since they work with Home Depot. I did not hire TMS because of their aggressive sale pitch. On May 30, 2019, TMS quoted an outrageously high price ($15,500) that is good for a year. Or buy now and save $3,000 but if you do not buy now the discount price is gone forever. $12,500 was an okay price. Total Mechanical System did not even give us a written quote. TMS should not treat the elderly with high-pressure? sales tactics?s. I hate the all or nothing unethical sales tactic. I would have hired them if they allowed me to think about the offer for 24 hours.
If you interview TMS make sure they are the last company you are interviewing and make sure they give you a written quote.

Adam B.

Similar to others, we did not have the company perform work in our home so I am not commenting on the quality of their products or work. We didn't choose this company because they are OUTRAGEOUSLY expensive. We have a very small full bathroom in our house that we wanted Total Mechanical Systems to quote for us. We ONLY asked for a quote to remove our existing tub, replace it with a new one, and put up three stick-on shower wall panels. That was IT. They quoted us at over $22,000! This involved less than a day's worth of work, according to the sales guy, and absolutely no heavy demolition because they weren't even ripping out old tile, they were just sticking new shower walls over the existing ones. We got another quote from CareFree Home Pros and they came in at much less than half the cost for the same job. Buyers beware! Not only will you have to sit through a mind-numbingly boring sales pitch about how amazing the company is and all their qualifications, licenses, insurance, blah blah blah, but you'll fall off your seat at the cost!

Zeke M.

Stanley was awesome. He was straight forward and informative. My system was up and running quickly. He also pointed out a few issues that may cause me problems in the future; and decided it was best to resolve those issues now. I signed up for the service club membership and received a great discount on the repairs. So thrilled Total Mechanical is in Clinton!