Total Mechanical Systems

Robert F.

About 20 months ago we spent almost $12,000 with TMS on a new furnace with integrated water heater. All was well until two days ago when the water heater stopped working. They came out yesterday afternoon to ""fix"" it. When they left the water heater was working. By early evening, just a few hours later, we had no hot water. We called again last night and were assured they'd be out between 8:00 and 8:30 this morning. It's 10:30 and no one has shown up, nor has anyone called. Soooo, we called again and were told they couldn't tell us when a plumber would be here. Worst. Service. Ever. We cannot wait to be finished with this company. By the way, we had a maintenance contract with them for a while and every time they came out for service they wanted upwards of $1,000 to fix the problem -- whether to fix a leaky faucet or to replace the ""guts"" of a toilet. All the technicians seem to be cross-trained as sales people. We have zero faith in this business. Again, we cannot wait to be finished with this company.

Suzy R.

After a lot of grief- I got a full refund. I honestly would not recommend this business. My experience was horrible.

Elizabeth T.

We would have been happy to sign a typical completion of service form. That is not what this is.

Jordan L.

Kay Bekurti provided an excellent presentation of what TMS offers. Between scope of work, time frame of installation and service specifics- Kay did an outstanding job!
Our installer, Walter and team, also performed professionally and quickly to complete the install of our new HVAC system.
Thank you Kay and Walter!

Cheryl S.

Saw that they worked with Costco so I called for a water analysis for my home system and wanted to find out if they might have something better or more efficient to handle the hard water from my well. After giving my information to the person on the phone who sets up the appointments I was asked if anyone else resides at my home. When I said my husband also lives here she immediately responded with....he must also be present or we will not come. I asked why and was told whoever lives in the home is financially responsible and must be at the meeting. I told her that I own the home...I am the only one on the deed and I would be the responsible party. Did not matter...if my husband isn't at the meeting they will not come. (Are we back in the 50's?) Although stunned at that remark, I continued setting up an appointment since my husband would probably be here anyway. She then said another weird thing which I asked her repeat because I thought I heard it wrong....""if you buy a system from someone else besides us we will not install it."" I never asked that question. After making the appointment and thinking over the conversation I'm cancelling my appointment with them. I own my home worth over $1,000,000, fully paid for, I am the only name on the deed, I have an excellent credit rating and they are making an assumption that I couldn't possibly be trusted to be financially responsible for a bill? Are they assuming that I can't pay? I would label that discrimination and I will not work with such a narrow minded company like this. I would not trust them to put anything in my home.

In response to Total M. reply....
I am the decision maker for my home and I am the one that asks the questions. I have been a homeowner for 45 years and by the way, I am the owner of this house. I told that to the person making the appointment. She actually said ""whoever LIVES in the home is FINANCIALLY RESPONSIBLE and must be at the meeting or we will not come"". Your response of ""It has nothing to do with financial stability or responsibility"" is ridiculous. As far as I am concerned, I was being told that I am not trusted to pay and now your response also says that I'm too stupid to comprehend the information or ask appropriate questions by myself. You have insulted me. If you ""treat every appointment and homeowner with the same level of respect and appreciation"" as you noted in your response then.... GOOD LUCK

Ronald R.

Office is on point and very helpful! Was is a jam and they made everything ok! Will use them for years to come.

Donald O.

TMS, the only reason why I'm not giving zero star is because there is no option for it. This company shouldn't be doing business concerning heating systems, unless you want to be left in an icebox with no help. I met this company through Home Depot after purchasing a home for my family and needed a new system that works for both heat and cooling. The sales guy that came to our house was a okay at first but turned out to be a liar and a jerk. He proceeded to tell us that he has the system at his house and it worked great for him, also that he never needed a backup heat source. We had the old radiator/steam system for heat and I asked him if there would be a problem to remove them and convert to their split system because I have two young kids under 5 and the radiators have possibly of lead paint, also they get very hot. He told me it's fine I can remove them. We have a 2000+ square feet home and downstairs (kitchen, living, dining and office) he told us the 24 should work perfect for our heat, we agreed and they later called and told us the other customers have been complaining that the 24 is overheating so they will give us a 12 instead. I kept asking if this will be good for this area given the size and even the superior on the day of install told me I'm fine. Now that the old radiators are gone and we tried using this unit it doesn't work. Downstairs is an icebox. We reached out and they kept giving us the run around and then told us to reach out to Home Depot. After about a month of back and forth they told us that we can go back to the initial size 24 that we ordered but this would void our warranty. I even asked them if we couldn't get another 12 on the other side of the room to balance everything out and they kept telling us that they would have to remove the warranty. So they don't want to be responsible anymore for this unit if we go that route. How can you sell someone a product that suppose to work and after it doesn't you want to go back to our initial but have to remove the warranty. I seriously wonder if you guys have a family and if the shoes was on the other foot what you would do. Because of this company we can't move in the house and have to be waiting for warm weather because it is so cold. My youngest is 5 months and I explained all this but this company seem not to care about nothing other than profiting off hard working people trying to survive. I even went as far as to tell the guy to come and remove the stuff from our house and he told me ""that's not how it works, and that my wife didn't read the fine print"". What kind of bs is that. I could go on and on about my experience. I wouldn't recommend my worse enemy to this company. No human should be treated like this and a lot of us wont understand until we have to go through it. Do better.

Mike G.

This company has the worst customer service. I made an appointment with them. I left work to be there, and they never showed up. When I called the woman at the office, she gave me an attitude. I wrote to the manager and never heard a thing. Absolutely terrible customer service, Find someone else, These guys are awful!

Eternity Row X.

Via Lowe's, the Furnaces venting was not assessed for compatibility. There was damage to my home because of condensation. TMS did not get the paperwork done through a town's inspection permit department.

Go elsewhere- avoid TMS and Lowe's

S L.

I had signed up for their annual service program earlier in the year but called to schedule the inspection in August for September. Due to a required doctors appointment on the day their inspection was to be performed I canceled the appointment at which time they requested from me a suitable reschedule date to which I responded but never heard back from them so i waited a week or so no response ..several more emails to them were ignored finally I requested a refund no response again. I then sent them another email saying this would be my final request to which they said they would process a refund again nothing..last week or so I emailed them again asking them for the status of my refund as they had said last month it would take 7-10 now if was like 17 days nothing....they confirmed that they had put the request through on Oct 11byt would try again and again nothing ......I have no alternativ other than reporting them to the BBB for starters..something pretty simple elevated to more than it should have been....I should have read these reviews prior just a very difficult company to work with!....all the reviews say pretty much the same service is ok but poor or worse communication and total disrespect of their customers by CS dept.